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“Room was okay, reception staff were awful” 3 of 5 bubbles
Review of Windmill Motel & Reception Centre

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Windmill Motel & Reception Centre
Ranked #18 of 34 Hotels in Mackay
Sydney
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Room was okay, reception staff were awful”
3 of 5 bubbles Reviewed July 22, 2011

We got in quite late after a really hard drive, so I was a bit tired when we checked in so I wasn't sure whether I was picking up a vibe off the reception staff or just imagining it. "No, you're fine," my husband told me afterwards. "That woman was just a *****." And as a result, my experience with this property was all downhill from there. Amazing how just the attitude of the person who greets you can set the tone for the rest of your stay.

The room was nothing to get excited about, slightly nicer looking bedroom than standard, about right for the price, but very ordinary bathroom. Shutters instead of curtains, and one or two had broken slats.

Checking out was the practically the same story again, charmless and disinterested service.

I wouldn't stay there again.

  • Stayed July 2011, traveled as a couple
    • 2 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
2 Thank var_able
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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104 reviews from our community

Traveler rating
    25
    41
    21
    8
    9
See reviews for
36
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Rating summary
  • Location
    3.5 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    3.5 of 5 bubbles
  • Value
    3 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (14)
Date | Rating
  • English first
  • French first
  • German first
  • Any
English first
Mackay, Australia
Level Contributor
15 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
3 of 5 bubbles Reviewed June 29, 2011

No sleep for the first night of our stay as the neighbours decided to leave their door open to the joining front entrance - and they were noisy. Second night much better, but for a four star lacked the trimmings. One tiny bottle of shampoo/conditioner for two nights for two people and no shower cap or other luxuries normally expected for this level of motel and the price paid.

  • Stayed June 2011, traveled as a couple
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank MackayCheetah50
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brisbane
Level Contributor
110 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
2 of 5 bubbles Reviewed June 28, 2011

I stayed here while on a business trip in May and found it to be just ok.

The service from reception staff was very dissapointing, they ignored me on several occassions and each time they spoke to me it seemed I was a major inconvenience to them. For example, when checking in, one of the reception staff thought I was only staying one night instead of three I had booked; she said 'oh that would have been great if you were only here for one, I have so many people wanting rooms'. She continued to be rude, talking over me. The same receptionist when I checked out asked me if I had anything from the mini bar, I said no as I hadn't and she made me wait for someone to go and check the room to see if I had taken anything!

There are no fly screens on any of the windows or doors so they need to be kept close to keep mosquito's out.

There are better places to stay when in Mackay.

The restaurant service was much better but the food was really terrible, cold pumpkin soup that tasted like out of a can.

  • Stayed May 2011, traveled on business
    • 2 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
2 Thank Kylie E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Travelers are raving about these Mackay hotels

Far North Queensland
Level Contributor
44 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
4 of 5 bubbles Reviewed April 29, 2011

We stayed in a family studio for two nights. The room was well appointed with two queen size beds, lounge and small dining table and medium size TV. Everything in the room was in good working order and very tidy. There is a restaurant and bar on-site for convenience although after eating there the first night we found better value elsewhere.

  • Stayed April 2011, traveled with family
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank Rosco_FNQ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
4 of 5 bubbles Reviewed January 18, 2011

I travel loads with work and when in Mackay stay at and recommend the Windmill. The rooms are clean and the dining is excellent for cost. I have stayed here over 14 times and each time I'm impressed. Don't believe any negative comments about the quality or service.

  • Stayed November 2010
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Hornet57
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
QLD
Level Contributor
26 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
4 of 5 bubbles Reviewed January 14, 2011

Mackay has a terrible reputation for adding a "resources mining tax" to everything from letterboxes (I kid you not) to houses (have you tried to find anything half habitable for under $500 K???).
This reputation is rightfully earned i"m afraid.
To live more than 150kms from Mackay and therefore require the occasional overnight stay to conduct personal business, well, we are also hit by this tax in the accommodation sector as well. Just check Wotif for rates during the week compared to weekend stays for accommodation in Mackay and you will see that the majority of their income comes from conference/mining related stays, not tourism.
All that said, for someone that has lived and worked in the area for more than 13 years, The Windmill has consistently provided a good, very clean and modern standard of accommodation for the coin (some beds are more comfortable than others); their restaurant caters for most tastes and their staff are professional and accommodating. The beds in the king spa suites and the self contained ones across the road from the main reception are the picks.
You can do much worse staying elsewhere, although the minimum spend here is $140 per night.

  • Stayed December 2010, traveled on business
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank traveldottie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brisbane, Australia
Level Contributor
10 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
1 of 5 bubbles Reviewed September 19, 2010

Our organisation booked the venue for a conference and needed to postpone. I understand that the venue would have some costs but they were totally steadfast and would not even consider meeting us half way. The cancellation fees were exorbitant. We were going to use them again - just later in the year and have used them previously for other conferences. We will not be returning - there are plenty of good conference venues in Mackay so need to waste your time here.

Stayed September 2010, traveled on business
Helpful?
1 Thank Sharon I
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Windmill Motel & Reception Centre

Property: Windmill Motel & Reception Centre
Address: 5 Highway Plaza | Bruce Highway, Mackay, Queensland 4740, Australia
Location: Australia > Queensland > Mackay
Amenities:
Bar / Lounge Beverage Selection Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool
Hotel Style:
#2 Spa Hotel in Mackay
#13 Luxury Hotel in Mackay
Price Range (Based on Average Rates): $
Hotel Class:4 star — Windmill Motel & Reception Centre 4*
Number of rooms: 63
Official Description (provided by the hotel):
Windmill Motel and Reception Centre is located 1.7 km (1 mi) from Mount Pleasant Shopping Centre and 3.7 km (2.3 mi) from Jubilee Park. Highlights at this motel include a restaurant, an outdoor swimming pool, and free self parking. All 63 rooms feature free WiFi, Foxtel and Tea & Coffee making facilities. The Windmill Motel is in a perfect location for those who enjoy keeping fit with many running tracks located around the Gooseponds at the back of the property. ... more   less 
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Also Known As:
Best Western Mackay
Mackay Best Western

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