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“Quality Motel”
Review of Coral Cay Resort

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Coral Cay Resort
Ranked #18 of 34 Hotels in Mackay
Reviewed June 3, 2013

Stayed in Room 202, an executive room on the ground floor with a balcony overlooking the pool. Very nicely furnished and although towards the front of the premises it did not suffer from any road noise. Good blockout drapes kept room dark even when the sun came up. Staff were accommodating and there was free broadband access. Reckon rooms have been refurbished in last year or two. TV was 32" LED mounted high on wall and easily viewed from comfortable sofa. Real milk provided by reception for coffee/tea. 4 to 4.5 star motel I'd give it. Stay there it is much nicer than some of the other motels we saw and reasonably priced.

  • Stayed: May 2013, traveled as a couple
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2  Thank JoeCarolandJames
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manager C, Manager at Coral Cay Resort, responded to this reviewResponded June 9, 2013

Thank you for your positive feedback, we appreciate the time you taken to review our property.

We look forward to making everyone's stay here a pleasant as possible and are committed to maintaining our 4.5star AAA rating. We are happy to confirm that our rooms were refurbished very recently (January 2013).

We would be delighted to welcome you back for your next stay in Mackay.

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123 - 129 of 173 reviews

Reviewed April 23, 2013

Stayed in room 226, a three bedroom apartment. This had 2 queen size beds plus two singles. Two bathrooms. Air conditioned, rooms spacious, Room on ground floor at back of hotel so was quiet, no road noise.

  • Stayed: April 2013, traveled with family
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Thank Diane1705
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manager C, General Manager at Coral Cay Resort, responded to this reviewResponded August 2, 2013

We were delighted to hear that you had a wonderful stay with us at the Coral Cay Resort. It was nice to hear that our location and services has exceeded your expectations.

We would be very happy if we could welcome you back soon in Mackay.

Yours sincerely,

Morgan & Herve GUILLARD

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Reviewed April 15, 2013

I have been staying here going on 4 years and after now having to stay in other motels in regional towns it has really emphasised how good this motel is.
It is always clean, modern, well equipped (it has real milk, all of the bathroom necessities including shaving cream). The menu is very good. The gym and sauna are handy and clean. I have never used the pool but the area looks fine. Easy access to town and highway, not too loud (considering location).
Easy parking and accessibility.
I just wish I could find a place like this in the other towns I stay in!

  • Stayed: May 2012
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1  Thank Helen H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manager C, Manager at Coral Cay Resort, responded to this reviewResponded April 21, 2013

Thank you for your positive feedback, we truly appreciate the time you taken to review our property. We have a small but dedicated team of housekeepers, front of house and kitchen staff looking after our guests. It is very rewarding to hear that they are continually providing great service to you.

In an effort to maintain our facilities we have recently undergone a refurbishment to the original part of the Coral Cay Resort. We hope you are happy with our recent refurbishment (if we did not assign one to you on your last stay please request one as we would appreciate the feedback of a long term guest). We look forward to welcoming you back soon.

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Reviewed April 4, 2013 via mobile

Positives When booking advised reception that we would be arriving at 11 check in was 2pm but they were happy with our early arrival booked a family room which had two beds in the lounge area and double bed in room very clean nice decor tv in both rooms has a nice pool area has a table and chairs outside room on shared balcony we were in room 252 has a gym and restaurant on site not too far from town .Negatives the hotel has a non smoking policy no smoking in or outside of the rooms if u smoke outside your room you have to pay $50 if inside you pay $100 now i get the not smoking inside room but outside is ridiculous however there are designated areas that you can smoke so if You smoke you have to smoke in designated areas so for me it was a walk downstairs

  • Stayed: April 2013
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1  Thank 1600088Terry
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manager C, Manager at Coral Cay Resort, responded to this reviewResponded April 21, 2013

Thank you for taking the time to provide your feedback on your recent stay at the Coral Cay Resort. We are delighted to hear that you were happy with our rooms and facilities.

As mentioned our non-smoking policy does not allow smoking in suites, balconies, swimming pool, restaurant, bar and common areas. This is somewhat influenced by Australian Law as well as customer feedback. We need to take into consideration the comfort of all our guests. We understand your position and do not want a person who smokes to feel discriminated against. If you are a smoker please let us know and we will try to allocate a room close to one of our approved smoking areas (most of these areas have seats for your added comfort).

Once again thank you for your feedback and we hope to see you back again soon.

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Reviewed February 19, 2013

We stayed at this hotel February 18th and it was fantastic, staff were extremely friendly and accommodating. We booked late and the receptionist was happy for me to look at the room before we booked. We were originally booked in a room without a bath tub and when I asked the receptionist if there was a room with a bath tub she happily changed our room for the same price. The room was very neat and tidy. Bathroom was fantastic very modern and clean. There were a few ants however which didn't bother us. The bed was very comfortable and we will be happily staying again.

Room Tip: We stayed in room 230 which was much bigger than our original room for the same price. It pays to as...
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  • Stayed: February 2013, traveled as a couple
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Thank Ashlee E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 17, 2013

We were just looking for a stopover and expectations were not very high but the room was great, bed comfy, clean and we had no complaints. There was no noise and we enjoyed a good nights' sleep. Reception was very friendly and professional and I would be happy to stay here again.

Room Tip: We were away from the road and overlooked the pool
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  • Stayed: November 2012, traveled as a couple
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Thank BrianW0061
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 13, 2013 via mobile

Stayed a week for business trip to Mackay. Lots of mine workers arround but surprisingly quite. Room was o.k. clean neat but nothing special. The place had a very hospital drab feeling about it. Everyone was polite and helpful but just didnt feel welcoming. The place lacked warmth or life.

  • Stayed: February 2013
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2  Thank fatsurfer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Coral Cay Resort

Address: 14-18 Nebo Rd, Mackay, Queensland 4740, Australia
Location: Australia > Queensland > Mackay
Amenities:
Bar / Lounge Kitchenette Restaurant Room Service Swimming Pool
Hotel Style:
Ranked #18 of 34 Hotels in Mackay
Price Range: $66 - $99 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Coral Cay Resort 4.5*
Number of rooms: 63
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