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“Accommodation is scarce in Mackay book early”
Review of Coral Cay Resort

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Coral Cay Resort
Ranked #17 of 34 Hotels in Mackay
Reviewed September 20, 2011

This motel is not a resort, it is a motel with a pool, gym and restaurant. The bed was comfortable and the room was clean but there is nothing exceptional about the motel. Because mine people stay here be prepared to be woken up early with motors running, people talking and smoking and banging doors. It is too far to walk into town (about 25 mins) to eat or shop. We had dinner in the restaurant on our first night, the food was very good but also very expensive. The reception and restaurant staff were friendly, efficient and very helpful. Although this motel is clean and comfortable I would not recommend it except for an overnight stay.

  • Stayed: September 2011, traveled as a couple
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1  Thank travelcool1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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156 - 162 of 169 reviews

Reviewed July 5, 2011

We stayed here for one night. There was a loud transformer hum outside our room which finally shut down at midnight. The next door room decided to take a shower about 3.30AM which woke us because the plumbing was so noisy. Then another shower about 5am. It was expensive - AUD195 for a one room unit- kitchen and 4 beds all together. We complained to the management the next morning - they really didn't care !!

Room Tip: Don't stay here !!
  • Stayed: June 2011, traveled with family
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4  Thank Katherine261
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 13, 2011

We stayed here to visit family and as a base for travel around the area. Room was excellent, it was clean, everything worked and parking at the door. Room was quiet, even the fact that many mine service people stay here and leave early in morning. The restaurant and small bar area were just the best. Would not hesitate in recommending this place to stay at. Reception and management super friendly. Thanks. Did I mention the restaurant............excellent.

  • Stayed: May 2011, traveled as a couple
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Thank Rxorus
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 1, 2011

Awesome reception staff, awesome room in quiet area. Outstanding restaurant. Friendly restaurant staff & cleaners.

Room Tip: Rooms behind restaurant are quieter
  • Stayed: May 2011, traveled as a couple
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Thank Judith777
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 28, 2011

Very neat, clean & new rooms. New & clean facilities. Nice Pool. Very spacious room with all the necessities.

There was a girl at reception who was kind and generous always bearing a smile. But there was a man with a French accent, it might have been a bad day for him, but he was very rude, snobby & pretentious. He would rarely look us in the eye, never smiled, and seemed as though he couldn't have cared less for our custom.

We had a two bedroom apartment with two TVs, they were both placed oddly right up against the ceiling. I am guessing it was to avoid breakage, but it was most annoying and they were very hard to view. A waste of a TV. It was extra cost for internet $12 for 3hrs (unbelievable) & extra cost for DVD player $12 for 1 night.

Overall a good hotel but only after a string of even worse hotels.

  • Stayed: February 2011, traveled with friends
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1  Thank MelbTrav
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 18, 2010

We are thoroughly enjoying our stay at Coral Cay. I was a bit concerned after reading some reviews about it but it has totally surpassed our expectations. Our room is spacious, clean and comfortable. The bed has good quality linen and is very comfortable. The air con is quiet and powerful (a necessity!!) and we have a balcony overlooking (the great) pool.
It's walking distance from the town centre and the Canelands Shopping Mall.
We booked it through a discount website and paid $150 per night. It is well worth this money - we have stayed in other places for the same money that have been nowhere near the standard of Coral Cay!

  • Stayed: December 2010, traveled as a couple
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1  Thank RoamingRach73
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 3, 2010

I stayed with colleagues at the Coral Cay earlier this week for one night prior to taking an early morning flight. The Coral Cay is a well presented hotel along the Nebo Road motel strip. Check in was friendly and efficient, and my room was modern and comfortable, with a well stocked mini bar.

We chose to eat at the Mackay Marina (a $25 taxi ride from the hotel) where there was a selection of restaurants, and came back to the hotel for a drink. The waiter service was excellent. We checked out in the evening, as we had to leave the hotel at 5.30AM, and their reception doesn't open until after this time.

Undercover car parking is supplied in front of each unit, and the hotel features a swimming pool and a restaurant.

Unfortunately this hotel has introduced credit card surcharges for Amex / Diners cards. I find it deplorable while hotels can enjoy more benefits of credit card use than most other industries (booking guarantees, pre-authorisations, charging for no-shows, charging for late charges, avoiding large cash transactions), the industry has been one of the most bullish industries in Australia to introduce credit card surcharges. It also makes it misleading when comparing prices between different hotels. I go out of my way to avoid providing repeat business to hotels who surcharge, which will cause me to look elsewhere next time I travel through Mackay rather than simply rebooking at this hotel, especially given the large number of hotels in Mackay.

  • Stayed: June 2010, traveled on business
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Thank OzML
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Coral Cay Resort

Address: 14-18 Nebo Rd, Mackay, Queensland 4740, Australia
Location: Australia > Queensland > Mackay
Amenities:
Bar / Lounge Kitchenette Restaurant Room Service Swimming Pool
Hotel Style:
Ranked #17 of 34 Hotels in Mackay
Price Range: $68 - $130 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Coral Cay Resort 4.5*
Number of rooms: 63
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