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“Not the place to go if you want a rest”

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Tiki Village International Gold Coast
Ranked #29 of 129 Hotels in Gold Coast
auckland
2 reviews
common_n_hotel_reviews_1bd8 15 helpful votes
“Not the place to go if you want a rest”
Reviewed July 20, 2013

This is a "tired" resort! And I left there feeling tired. The road noise is terrible. Okay, I'm a light sleeper, but the noise level in this resort is ridiculous. We were on the fifth floor and the designated smoking area was just outside our room. The door to the apartment was loose in the frame causing a cold draft to enter the room and when the smokers were outside, so did the smell of their smoke! The spa bath takes forever to fill and with the shower over the bath, it makes it feel like you are on an obstacle course just to get in and out. The toilet also smelt like a boy's urinal, I did request a re-clean but the smell still remained. There is a separate laundry on each floor, with washing machines costing $3 per 30 minutes and dryers $2 per 1 hour. The best things about the Tiki Village are the pool, the games room and the view.

Room Tip: I was told on departure that next time I make a booking with them, a week prior to arriving to reque...
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  • Stayed July 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
2 Thank spook44
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Classic H, Manager at Tiki Village International Gold Coast, responded to this review, July 23, 2013
Hi Spook44,

Thanks so much for taking the time to share your review of Tiki. We are sorry to hear that your time with us was not as enjoyable as you had hoped. We have passed your comments and concerns onto the appropriate person to review. We do look forward to seeing you again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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243 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (74)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • French first
  • Japanese first
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English first
Australia
Level Contributor
30 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed June 12, 2013

Tiki Village's central location on Cavill Avenue has both advantages and disadvantages. The main disadvantage is the traffic noise - not just cars and buses, but emergency vehicle sirens multiple times a day. Also, the construction of the new light rail is only a couple of hundred metres away and is also noisy at times, but will be wonderful when completed in 2014. The advantages are that you are very close to shops, including eateries and only about 500 metres from the beach.

The unit, though a bit old, has been refurbished and was wonderfully clean, reasonably spacious and well equipped, though a bit mean with toiletries... one small cake of soap is the extent of it. Bed is comfortable, unit is air conditioned, pool clean and warm. Staff were pleasant and helpful.

Our main gripe was the indemnity they insisted we sign before we could have the key. it says, among other things, "that the resort, its employees and agents are not liable for any injury or damage resulting from any cause whatsoever including defect or negligence". This seems quite unreasonable, but they were adamant it had to be signed.

We enjoyed our stay, especially the view over the river and the convenient location, close to transport and shops.

Room Tip: The higher the better. Higher floors give a better view and it should be less noisy higher up.
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  • Stayed May 2013, traveled as a couple
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Helpful?
1 Thank SueMAustralia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Classic H, Manager at Tiki Village International Gold Coast, responded to this review, June 20, 2013
Hi SueMAustralia,

Thank you for sharing your feedback on Tiki Village. We’re glad you enjoyed our great location and fantastic views! We have passed your comments on to the appropriate department for review so that we can continue to improve the experience of our valued guests. Really hope to see you again soon.
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Level Contributor
13 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed June 11, 2013 via mobile

We used a timeshare to stay here and after many many years it seems that old Tiki villages is exactly that! Old! They rooms have finally ha their furniture upgraded but a lot still needs to be done, not to mention that there is really no sound proofing and we had I deal with road works ALL night for most of our stay which we only found out due to a small notice in the lift. Lyn at reception was far from helpful, telling us that we don't get linen changed at all while we were there (for 2 weeks) as I found this very unusual I finally found someone else on reception and was told that there is indeed that house keeping do attend the room for stays of 2 weeks. I found that one receptionist very unapproachable which is a shame as we have been tiki village timeshare residents since I was a toddler.

  • Stayed March 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Harpley
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Classic H, Manager at Tiki Village International Gold Coast, responded to this review, June 17, 2013
Hi Harpley,

We’d like to thank you very much for your feedback concerning our resort. Your comments have been passed onto the reverent department within the company for review. We appreciate you taking the time to pass your comments onto us and look forward to seeing you again very soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sapphire Beach, Australia
Level Contributor
30 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed May 6, 2013

Located directly on the river edge and 8 minutes walk to Surfers Paradise beach / sea front. Very good views from the rooms out over the water.

Apartments are clean and well maintained.

Timeshare type accommodation so don't expect your towels / bed linen changed if staying for less than a week. Apartment facilities are good quality with a well equipped kitchen, digital tv and vcr. If you like to cater for yourself you should have no complaints here, which is fine as their is no restaurant facilities in the building. However, their are a wide range of places to eat within short walking distance.

Secure parking is at basement level with lifts to all floors.

Room Tip: Don't use the resident Wifi as rates are exorbitant. Walk to Starbucks ( 5 minutes ) and get 30...
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  • Stayed April 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Brian H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Classic H, Manager at Tiki Village International Gold Coast, responded to this review, May 7, 2013
Hi Brian,

Thank you for sharing your review on Tiki Village. This resort is located in the heart of Surfers Paradise and therefore is suited to those guests seeking a vibrant holiday experience. We hope you enjoyed your stay with us and look forward to seeing you again very soon.
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Singapore
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed April 28, 2013

This is our 2nd stay at Tiki Village which is in the portfolio of our timeshare membership. The building is obviously old but the apartments are decent and relatively well maintained. Front desk staff are generally helpful to our queries and secured parking is available onsite. Within the apartment, there was a nice bath and a fully equipped kitchen, including a dishwasher. We had to pay extra for the baby crib and had to set it up ourselves. There is a laundry room available within the apartment, with several washing machines and dryer (chargeable as well) as well as a games room, small swimming pool with a slide. The selling point of the resort is definitely the location. On one side, its a short walk to surfers (5 to 10 mins, depending on how fast you walk), opposite a Woolies and pharmacy for essentials and plenty of food options. There is a bit of roadworks going on about one street away but you can't tell from within the resort. On the other side, its the river and a small playground. We enjoyed a short river cruise (which you can book in front of the resort) with our kids. While there are new malls sprouting up, I get the general feeling that Gold Coast isn't doing too well economically wise coz there are quite a fair bit of closed shops (DFS is one of them - or did it relocate? I'm not sure).

Room Tip: not sure if you can choose room since we didn't
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  • Stayed February 2013, traveled with family
    • Value
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Helpful?
3 Thank absolut_vodka
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Classic H, Manager at Tiki Village International Gold Coast, responded to this review, May 1, 2013
Hi absolut_vodka,

Thank you so much for taking the time to share your review on Tiki. We hope you are enjoying your holidays with us and should you need any assistance booking your next holiday with us please let us know.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Auckland Region, New Zealand
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed April 26, 2013

We arrived mid afternoon put in room 209 road noise horrendous windows rattled at times noise continues all night when I complained in the morning the lady at reception said nobody else has complained and said you must be a light sleeper which I am not

The lady told me to contact whoever I booked the room with I told her it was Classic Holidays she said she had nothing to do with them although she had a Classic Holidays blouse on bit strange
A lady phoned me from CH did no disagree with me regarding the noise and moved us to one room for 2nights and another for 7 nights which was much better
On speaking to other people staying some use ear plugs but most agreed it was noisy

Toilet in room is white / wash hand basin and spa bath in room dark beige very dated and does not give a good impression
Positioned well in the gold coast spa on roof top and swimming pool good but no balcony unlike surrounding apartments
My daughter is a Classic Holidays member she sent an email complaining about the whole matter never received a reply even to acknowledge her e mail

Room Tip: Check with trip advisor first go for an apartment with double glazing
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  • Stayed April 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Service
Helpful?
4 Thank william m
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Classic H, Manager at Tiki Village International Gold Coast, responded to this review, April 28, 2013
Dear William M

Our Complaints Resolution Specialist acknowledged your daughter’s complaint on 18 April 2013 and will be responding to her in due course.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Canberra, Australia
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed February 22, 2013

The rooms are quite lovely, with good use of mirrors and windows for lots of light in the main area. Spectacular views, pool was excellent, efficient and friendly staff. Perfect location with an easy walk to shopping, dining, and the beach, with bus stops right outside. Car parking could be improved though.

The sound proofing between the rooms was great, we never heard a peep out of our neighbours nor a single complaint for our own noise. On the top floor you can hear the rooftop spa motors very well, but since the spa closes at 10pm that was fine. The biggest problem was the noise coming in through the windows which don't appear to be soundproofed nearly as well as the walls. You could hear the highway near perfectly at night, along with the shrieks of excited clubgoers. Both those things are to be expected in this sort of location, but not nearly at the volume they were! You could hear anyone in the pool during the day as well.

The curtain/blinds in the bedroom could do with some upgrading, we found far too much light poured in around the edges which made it hard to sleep, especially when combined with the noise.

It was otherwise a lovely stay and we would be more than happy to stay there again.

  • Stayed February 2013, traveled as a couple
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank lslines
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Tiki Village International Gold Coast

Property: Tiki Village International Gold Coast
Address: Corner Ferny & Cavill Avenue, Gold Coast, Queensland 4217, Australia
Location: Australia > Queensland > Gold Coast
Amenities:
Free Parking Children Activities (Kid / Family Friendly) Kitchenette Spa Swimming Pool
Hotel Style:
#16 Spa Hotel in Gold Coast
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Tiki Village International Gold Coast 3.5*
Number of rooms: 69
Official Description (provided by the hotel):
Tiki Village is a Surfers Paradise icon situated by the shores of the Nerang River with the breathtaking hinterland as a backdrop. Centrally located with wildlife sanctuaries, trendy cafes and beachside havens to the south and marina's, theme parks, hinterland and shopping to the north. Tiki Village International Resort, in the heart of paradise.Units have a shower over a spa and may not be suitable for the mobility impaired. ... more   less 
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Also Known As:
Tiki Village International Gold Coast Hotel Gold Coast

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