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Metro Hotel & Apartments Gladstone
Ranked #3 of 22 Hotels in Gladstone
Certificate of Excellence
Reviewed May 23, 2014

Stayed one night this week in 4th floor 1 bed apartment. Room was very clean and spacious, the Kitchen and Bathroom looked refurbished, and the bed was very comfy. Nice views looking out to the Harbour, and courteous staff. Booked online with Hotel and the rate was reasonable. What more could you want!

Stayed: May 2014, traveled on business
1  Thank Suejar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
David R, Manager at Metro Hotel & Apartments Gladstone, responded to this reviewResponded May 30, 2014

Thankyou for your feedback. Many guests comment on the size and facilities in our rooms which are a full sized one bedroom apartment, with a separate bedroom to the open planned kitchen / lounge. The installation of new kitchens and beds in the apartments was completed in December 2013. The bathrooms have had the first stage of renovation completed and will continue to be updated in the future. Even though Gladstone is the world's fourth biggest coal export port, guests do find the veiw interesting and pleasant from the room balconies. Your favourable comments regarding the staff have been passed on. We try to maintain rates relative to the activity in the town and region. Thankyou.

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91 - 97 of 111 reviews

Reviewed May 13, 2014

We booked the Metro for four nights on recommendation of our son who previously stayed here. Excellent value for money, large suite, very clean and well supplied and the bed was comfortable. The staff and management were friendly and helpful and we wouldn't hesitate to stay here again when next in Gladstone.

  • Stayed: May 2014, traveled as a couple
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1  Thank SHARWAY
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
David R, Manager at Metro Hotel & Apartments Gladstone, responded to this reviewResponded May 30, 2014

Thankyou for your feedback. We hope to provide good value for money with our rates, which vary according to the level of activity in the town. The recent installation of new kitchens and beds in our spacious apartments have recieved many favourable comments. Your thoughts regarding the staff are greatly appreciated and have been passed on. Thankyou and we look forward to assisting you in the future.

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Reviewed March 17, 2014

An interesting mining/port town. My Dad and I stayed here for one night during our road trip from Cairns to Brisbane. We went in with no reservation, and the staff was very helpful. Rooms and appliances are mid 1990s vintage, but all worked well, and the room was clean. They also have a great restaurant attached (Rock Salt Bar & Restaurant) that I would recommend to anyone.

  • Stayed: March 2014, traveled with family
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1  Thank hsmithjr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
David R, Manager at Metro Hotel & Apartments Gladstone, responded to this reviewResponded May 30, 2014

Thankyou for your feedback. We were pleased to note that all appliances were in good working condition. A maintainence programme is in place to ensure all appliances are kept in that order or are replaced at all times. Additionally, at present we have commenced the updating of the refrigerators. I have passed on your comments regarding the cleanliness of the room, the staff and the restaurant. Thankyou.

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Reviewed November 8, 2012

I have reasonably high standards and was a bit worried reading other reviews about this place.
The apartment was large, kitchen had been revamped. Had a very comfy sofa to watch TV. The bed was very comfortable with decent pillows and the whole place was very clean.
Yes the bathrooms are a little dated but what do people do in them apart from shower and use the loo ???
The water was hot, the air conditioning worked a treat and the receptionist was lovely and very friendly.
Stayed two nights on business and it was absolutely fine. The restaurant (Rocksalt) was also excellent.

  • Stayed: November 2012, traveled on business
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4  Thank Sue P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
David R, Manager at Metro Hotel & Apartments Gladstone, responded to this reviewResponded February 13, 2013

Thankyou for your feedback. Many guests comment favourably on the size of the rooms and their facilities with the refurbished kitchens proving very popular. In the bathrooms the regrouting programme continues and new lighting is also currently being sourced. We are continuously responding to all feedback in efforts to better present a clean well maintained property that offers value in the Gladstone marketplace. Your comments have been passed on to the staff and the restaurant. Thankyou David (Manager).

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Reviewed November 1, 2012

I arrived tired after a long journey, reception was friendly and polite. I was in a one bedroom apartment, the fixtures, fridge and fittings were over 30 years old. washing machine only had one cycle so took hours to do a small load. It jumped all over the bathroom on spin cycle. Dust and dirt on window panes. dirty floor, unkept furnishings and fittings. flashing fluro light in bathroom. Most umpleasant. overpriced for year of the room. Service to room was a joke, unmade bed dirty bathroom and did not clean at all.
Though very quiet and nice view from balcony only one lift working. Food at Rocksalt was fantastic but overpriced and staff a bit rude and could not wait to get you out of the restaurant after they cleared our main plates. We did not stay for dessert as the waiter asked if we would like a coffee before he turned the machine off.!!! It was 8.45pm!
Understaffed and stressed out waiters reflect a bad dining experience.

  • Stayed: September 2012, traveled with friends
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1  Thank s P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alexander011, Manager at Metro Hotel & Apartments Gladstone, responded to this reviewResponded January 18, 2013

Thankyou for your feedback. Your comments have been noted and proceedures have been reveiwed to assist in detecting any appliance or fitting malfunction so that this may be rectified promptly. Housekeeping proceedures have been reveiwed to better ensure that rooms are correctly serviced and cleaned. The room rates are reveiwed regularly and are set in comparision to the regional average which reflects the current demand owing to the high construction activity. Lift upgrades have been ordered and are to be installed as soon as they arrive from overseas. Your comments have been passed on to the onsite restaurant caterers. Once again thankyou, your observations are invaluable in assisting us to improve. David (Manager).

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Reviewed September 13, 2012

Travelling from Victoria to cairns, we have stayed in low end budget motels that are 10 times more luxurious than this hole! Stained bedsheets, BLOOD on the phone, worst shower/bathroom, dirty walls, exfoliating sheets, unlockable doors, horrendous decor, astronomical prices. We couldn't even leave a written complaint as the pen didn't work!!

  • Stayed: September 2012
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1  Thank Lolazed
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alexander011, Manager at Metro Hotel & Apartments Gladstone, responded to this reviewResponded January 18, 2013

Thankyou for your feedback. A review of our housekeeping and maintenance proceedures has occurred to assist us in achieving higher standards. The property is currently undergoing refurbishment which includes the regrouting of the bathrooms. The room rates are set in comparision to the regional average, which reflects the current demand caused by high construction activity. Once again thankyou, your comments are invaluable in assisting us to rectify and improve. David (Manager).

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Reviewed September 5, 2012

I travel alot around the world and was astounded at the condition of this hotel in comparison to what we were charged. We had a suite on the second floor that was filthy.The window ledges were dusty, bathroom tiles mildewed, the gasket on the fridge door was literally black with grime, there were crumbs in the utensil drawers, utensils were dirty, stains on the bedspread, Marks on the walls that easily could be washed off, tops of baseboards dirty and to top it off the patio door would not lock. As we had been driving all day and were to tired to go on, we stayed the night but would never recommend this hotel. I told the front desk about the problems and it was shrugged off. My email to management thanked me for letting them know and as I included pictures they were hard-pressed to deny the facts. They said they would rectify it. Hopefully they did. At $230. a night, I expect at least cleanliness.

Room Tip: My tip to others is if you want a nice, clean room, go to another hotel.
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  • Stayed: March 2012, traveled as a couple
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2  Thank Lex R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
David R, Manager at Metro Hotel & Apartments Gladstone, responded to this reviewResponded February 13, 2013

Thankyou for your feedback. We are continuously responding to all comments in efforts to improve the property. Recent changes include increased checks of rooms by supervisors, all guest comments are passed onto staff, and staff are regularly reminded to immediately report inadequate or malfunctioning equipment and facilities. It is hoped that this will assist in promoting a better awareness of guests needs and expectations. A bathroom regrouting programme is ongoing. The rates are set relative to the current high demand associated with ithe large scale construction of LNG plants and the port expansion. Once again thankyou. David (Manager).

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Additional Information about Metro Hotel & Apartments Gladstone

Address: 22-24 Roseberry St, Gladstone, Queensland 4680, Australia
Location: Australia > Queensland > Gladstone
Amenities:
Bar / Lounge Business Center with Internet Access Free Parking Kitchenette Restaurant Room Service Swimming Pool
Hotel Style:
Ranked #3 of 22 Hotels in Gladstone
Price Range: $70 - $120 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Metro Hotel & Apartments Gladstone 4*
Number of rooms: 51
Reservation Options:
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Also Known As:
Metro Hotel Apartments Gladstone

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