I was charged $207 for a 3 star room that had not been fully serviced. After travelling all day I specifically chose to stay at Rydges with the expectation I would be able to relax in comfort. DUPED! The bathroom was in desperately need of renovation, toilet tap leaked water over the bathroom floor, flush did not stop running, the TV picture was constantly distorted or would freeze, sound on the TV was distorted, jumbled and lacked volume. When I retired to bed I was shocked to discover the sheets and pillow case had not been pressed and lacked the fresh feeling of clean linen. Shock later turned to horror in the morning light where it was easy to see the stained linen had not been changed after the last guest. On check out I raised these matters with the receptionist who informed me the manager was in a meeting and would phone me as soon as he was free. I am still waiting for your call.
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- Also Known As:
- Rydges Hotel Gladstone