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“Great weekend away!”
Review of Quest Gladstone

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Quest Gladstone
Certificate of Excellence
Reviewed October 1, 2013

I recently went to Gladstone for a weekend away and i must say that Quest made it that much more relaxing and enjoyable.

The staff were very friendly, helping me with any request i had. The king bed was an added bonus and very comfortable, made for a very good night sleep. i thought the rooms looked clean and modern and had everythign i needed. The locaiton was walking distance to shops and restaurants which was great since i didnt have a car.

All in all i would defintely come back and stay at this hotel and also recommend it to anyone travelling here.

THank you Quest!

  • Stayed: September 2013, traveled solo
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Thank Jacs_83
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tarmar G, Manager at Quest Gladstone, responded to this reviewResponded October 7, 2013

Thank you for your positive review regarding your recent stay with us at Quest Gladstone.

We work very hard to provide top quality apartments and are very proud of our team members.

Make sure you check out our Quest Summer Sale. Online bookings go into the draw to win 5 nights accommodation and return air fares to any Quest location (conditions apply).

Kind Regards
Tarmar Gray and the Team at Quest Gladstone

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121 - 127 of 146 reviews

Reviewed September 6, 2013

The room is clean and "just" comfortable in a convenient location straight onto the Dawson Highway. The hotel is used mainly for multiple night stays but does take bookings for one night only. The bed is on the verge of needing replacing as it had a well used spot on one side of the mattress. The only issue is the early leavers in the morning for work. Guess you expect that in a mining port of call. I have stayed at other motels in Gladstone over the years and this is one of the better ones. Note, there is no restaurant on site!

Room Tip: Request a room not overlooking the car park.
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  • Stayed: September 2013, traveled on business
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Thank Kazza880
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tarmar G, Manager at Quest Gladstone, responded to this reviewResponded September 8, 2013

Thank you for your review of your recent stay with us at Quest Gladstone. I am pleased to hear you found our apartments a clean and comfortable place to stay.

Quest Gladstone is a Serviced Apartment complex and quite different to your standard Motel. We cater primarily to corporate travellers with our one bedroom apartments. These are self-contained, featuring a full kitchen and laundry. We do also cater to leisure travellers and short stays with our convenient studio apartments featuring a king sized bed, kitchenette and en-suite.

We periodically rotate our mattress to ensure an even wear and have thick mattress toppers on all beds for optimal comfort. I apologise that your bed was not as comfortable as it should have been. Our house keeping team is in the process of checking all the beds in apartments to ensure they are all of a high quality and meeting our standards.

We have a chargeback system with two restaurants in town. Both are a 10 min walk around the corner and offer a great dining experience. Our reception team can make a reservation for you during your stay.

Thank you again for your review of our Apartments. Make sure you ask about our specials when making your next booking with us.

Kind regards,

Tarmar Gray and the Team at Quest Gladstone.

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Reviewed August 11, 2013

Was in Gladstone for the weekend visiting family. Location is very central to CBD with all amenities very close by. Stayed in 1 B/R apart't which is very neat & comfortable,king bed is also very large & comfy. Reception staff very friendly & helpful. On the negative side, hotel is located on the corner of a couple of busy roads so I would suggest asking for a room at the back of building if you are looking for quiet. There is no lift in the building so could be a problem if stairs are a concern.

Room Tip: Ask for room at back of building for less road noise.
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  • Stayed: August 2013, traveled with family
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1  Thank PC62
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tarmar G, Manager at Quest Gladstone, responded to this reviewResponded August 16, 2013

Thank you for taking the time to share your feedback about your recent stay with us a Quest Gladstone.

We have a fantastic reception team at Quest Gladstone, with our focus being on providing quality service and accommodation. Our team is very knowledgeable of the area and surrounds. We are happy to recommend anything from local activities and attractions, to the best restaurants in the city.

When making your booking with Quest, please feel free to mention any specific requirements that you may have. Weather you have difficulty with stairs or are a light sleeper, we can take this under advisement when allocating you an apartment for your stay. It is important to us that you have a comfortable stay.

Kind Regards
Tarmar Gray and the Team at Quest Gladstone.

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Reviewed July 25, 2013

Like everyone else staying there (I assume anyway) I was there purely on business. The location was ideal, you can walk to the main street or the shopping centre near by to get food and drinks. Has all the usual mod cons, although wireless in my room would have been handy for my iPad (I believe there is wireless in the reception area). I can't really comment on the cost as work picked up the tab but I'd say if the cost is high it's just a reflection of the boom occurring in the area, you can't blame it on this particular business, the staff no doubt are paying more for rent, food etc. so business's are going to charge higher prices to ensure their staff can afford to live there (go look at a real estate agents listings to get an idea of what I'm talking about).

All the staff were super friendly and helpful which is refreshing for regional Queensland. I was advised that the car park gets full to which I almost laughed out loud at because when I arrived at approximately 3pm there were only two other cars in the carpark. 2 hours later and the place was packed! Apparently you can park on the street around the corner but if you want to have your car close by I would advise checking in before everyone knocks off from work.

  • Stayed: July 2013, traveled on business
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Thank djkillerlamb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tarmar G, General Manager at Quest Gladstone, responded to this reviewResponded July 28, 2013

Thank you for taking the time to review Quest Gladstone and for sharing your experience with others.

Your review brought a smile to our face and our whole team at Quest Gladstone has taken great pride in reading your kind words.

We are proud of our whole team at Quest, both in our house keeping department and our reception team. We recently welcomed a new member to our reception team. She is a real asset and is developing a great rapport with our new and existing guests.

Quest Gladstone has introduced free Wireless Internet access in our reception area for our guests to use. We are all very excited to be able to offer this new service as we constantly look for new ways to add value and comfort to your stay.

Thank you again for your fantastic review and please ask about our latest special when you make your next booking. Currently we are offering a complimentary continental breakfast pack and free internet (conditions apply) with our studio and one bedroom apartments.

Kind Regards
Tarmar Gray and the Team at Quest Gladstone.

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Reviewed July 21, 2013

Gladstone itself feels quite dreary. Not a whole lot to do do and see.
This hotel is nice for what it is. A stop over hotel while passing through.
The front office staff were very friendly. I got upgraded to a 1 bed apt. which was quite nice and spacious and overall made a comfortable stay. It also had a washer and dryer which was very handy. The one thing I noticed was the 2 seater couch had a big dip on it which made it uncomfortable to sit on and you felt like you were going to roll off it when you lay on it.

The room had a dvd player and other little extras which was a nice bonus.
Bathroom was nice and clean and modern and the bed was quite comfy,

All in all not a bad place to stay.

  • Stayed: July 2013, traveled on business
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Thank TheTravellingAnt
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tarmar G, General Manager at Quest Gladstone, responded to this reviewResponded July 28, 2013

Thank you for sharing your recent stay at Quest Gladstone with us and Trip Advisor. It is great to hear you enjoyed your stay and that we were able to surprise you with a complimentary upgrade. Our one bedroom apartments are fantastic with a full kitchen, lounge dining area, balcony and separate bedroom with a king sized bed. This room type is perfect for long or short stays with all the mod cons you could need.

Our apartments are on schedule to be refurbished at the end of this year. It will be great to get new couches in all the apartments. Recently we updated all the outdoor balcony tables on our one bedroom apartments to new stylish glass top tables.

We have been busy preparing for the warmer season which is fast approaching by having our pool area re tiled. The pool and BBQ area is free to use for all guests during their stay. It is a great place to relax with friends and family, with some good food and swim to cool off after a hot day.

Thank you from all of us here at Quest Gladstone and we look forward to your return, should your travels bring you back to the area.

Kind regards
Tarmar Gray and the Team at Quest Gladstone.

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Reviewed June 12, 2013

Good quest , nice and clean , the housekeeping staff very nic and good at there job but still always gave a smile and hello which is always nice... The checking in girl was also very knowledgable and helpfull which was good as it was a long day for me before I actully got there, all I wanted was dinner, pointed in right direction and comfy room which great. thanks Gladstone

  • Stayed: May 2013, traveled on business
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Thank Dalytravellor
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tarmar G, Manager at Quest Gladstone, responded to this reviewResponded June 16, 2013

Thank you for your great review. It’s always great to receive such wonderful feedback.

All of our staff have read your review and have taken great encouragement from your kind words. Quest Gladstone prides its self on providing outstanding service with knowledgeable and friendly staff.

We have just put up some great early bird specials for the Christmas Holiday Season. Make sure you take advantage of these amazing deals before they run out.

Kind Regards
Tarmar Gray and the Team at Quest Gladstone.

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Reviewed May 30, 2013

I stay here quite often as there is often nothing else available. I just pain $289 a night for 2 nights, which for a one bedroom apartment is robbery. The taps are not even gold plated.
Saying you are competitive with others in no excuse, it's just greed.
The hotel is ok, but nothing startling. You can feel the join in the base of the king size beds through the mattress. The couch is uncomfortable. I would be totally satisfied for half the price. But at this price I expect so much more.

  • Stayed: May 2013, traveled on business
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Thank Michael C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tarmar G, Manager at Quest Gladstone, responded to this reviewResponded June 2, 2013

Dear Michael,

Thank you for your honest feedback. It’s great to see you continue to choose to stay with Quest Gladstone and we always appreciate your return business.

I am sorry that you felt your stay with us was not value for money. Quest Gladstone is a 4 ½ star Serviced Apartment complex and we keep our rates competitive within the Gladstone market.
Our one bedroom apartments which you stayed in feature a full kitchen, lounge/dining area, separate bedroom with a king bed and a balcony. I understand that most people traveling are on a budget, so we do offer a studio apartment which features a kitchenette, king bed and en suite at a budget friendly price.

We are excited to announce that we are refurbishing our apartments later this year. We will be refreshing all the décor including splurging out on some new comfy couches. We have also just added Microfiber Pillow top Mattress Toppers to all beds to ensure a good night’s sleep is enjoyed by all guests.

Currently we are running some great specials through our partners Wotif and on our property website; these deals include a free continental breakfast pack, free internet during your stay and a discounted room rate. What a fantastic deal!

Thank you for taking the time to give us your feedback as it plays a vital role in how we operate our business and allows us to make changes where needed to ensure you have the best experience possible.

Kind Regards
Tarmar Gray and the Team at Quest Gladstone

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Additional Information about Quest Gladstone

Address: 39-43 Bramston Street, Gladstone, Queensland 4680, Australia
Location: Australia > Queensland > Gladstone
Amenities:
Business Center with Internet Access Kitchenette Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 17 Specialty Lodging in Gladstone
Price Range: $72 - $154 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Quest Gladstone 4*
Number of rooms: 82
Official Description (provided by the hotel):
Quest Gladstone serviced apartments offers guests a relaxed and comfortable accommodation experience. Quest Gladstone is a newly built serviced apartment accommodation complex located on the lively Bramston Street in the Gladstone CBD, and features a well placed mix of studio, one, two and three bedroom apartments in Gladstone. Quest Gladstone is the perfect accommodation location for the business or leisure traveller. Inhouse guests can enjoy the use of the swimming pool and barbecue area along with limited off street car parking. Overall views of the port and Gladstone skyline are available in our one, two and three bedroom apartments. All our Gladstone accommodation options provide either North or South facing balconies ... more   less 
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