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“fabulous views and accommodation”

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The Sebel Coolangatta
Certificate of Excellence
Adelaide, Australia
Level 3 Contributor
10 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“fabulous views and accommodation”
Reviewed May 5, 2013

We had 6 nights in a 2 bedroom apartment! Absolutely gorgeous views and apartment. Wonderful location and facilities. Only problem was backaches suffered by all of us due to beds and couch. Would go there again for sure! My rating reflects that there was no service or room service as it was an apartment booked for the week! We got a great deal off of Queensland Travel sent via email. Gabrielle

  • Stayed May 2013, traveled with family
    • Value
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    • Cleanliness
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Helpful?
Thank Brelly77
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sebelcoolangatta, Manager at The Sebel Coolangatta, responded to this review, May 6, 2013
Thank you for your review on Trip Advisor. We apologise for the discomfort you experienced with the bedding and couch. I am not sure which apartment you were staying in and, if you have the opportunity, we would appreciate if you could let us know so we can look into notifying the owner to replace these items. We do take feedback like this very seriously as it does and will affect customer satisfaction. Our owners are also very conscious of keeping their apartments up to a high standard. Once again thank you and we look forward to hearing from you, if you have the time.
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339 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (94)
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English first
Brisbane, Australia
Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed May 4, 2013

We recently spent 2 nights at the Sebel. It was a special rate for 3 nights but we left late afternoon of the 3rd day. It wasn't quite what I was expecting as they do state luxurious which it wasn't. However, in saying that, we were upgraded on arrival and the views were spectacular from the 9th floor balcony. The bed was not comfortable at all but have heard back from the manager who is looking into that. The staff were very helpful and anything requested was attended to promptly. This was a birthday celebration so we overlooked the fact that the apartment needed refurbishing and was looking a little tired. I have since heard the owner is thinking of refurbishing. It is a great location with all amenities on the doorstep and right across from the beach.

  • Stayed May 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
Thank Sue H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sebelcoolangatta, Owner at The Sebel Coolangatta, responded to this review, May 6, 2013
Thanks for taking the time to post your review. We appreciate your honest comments and as I advised the owner is looking into refurbishing the apartment in the near future. We hope you will return sometime in the future for a much more satisfying experience.
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Level 1 Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed April 27, 2013 via mobile

4 nights 2 bed apartment on 10th floor, fantastic view, fantastic location, very modern apartment, with spacious rooms.... friendly staff .. Would definitely go back there..even thinking of buying an apartment there

  • Stayed April 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Lisapritchard1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sebelcoolangatta, Owner at The Sebel Coolangatta, responded to this review, April 29, 2013
Many thanks for taking the time to provide this fantastic feedback. We are really pleased you enjoyed your stay and hopefully you will return soon to enjoy the same great experience.
Thanks once again - we really do appreciate your efforts.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mount Isa, Australia
1 review
Reviewed April 22, 2013

The hotel was beautiful, nice and clean lovely rooms and wonderful view, the staff where the only let down, had to wait a long time to be served on several occasions and felt like I was interrupting there phone conversations and email checking.

  • Stayed April 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com

Helpful?
Thank emcgr39
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sebelcoolangatta, Owner at The Sebel Coolangatta, responded to this review, April 23, 2013
We thank you for taking the time to provide your feedback. We apologise that our service was not as prompt as it should have been. We pride ourselves on ensuring guest satisfaction and prompt, efficient attentiveness. I had already been informed by our Office Manager of this particular incident and understand that when you were checking out our Receptionist was attending to a guest in an apartment and therefore away from her desk. The Office Manager was on the telephone to an owner and was not aware of your presence at the desk. Immediately upon realising you were waiting she put the call on hold to attend to you. We have now provided a bell for the front desk to try and avoid this occurring again and thank you for prompting this implementation. We again apologise for not providing our usual prompt and friendly attention and thank you for your positive comments about the Resort and apartment. We do hope you will return and experience our usual high standard service.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney, Australia
Level 2 Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed April 22, 2013

We spent a lovely three nights here at the beginning of the Queensland school holidays, so expected the hotel and town to be very crowded.... It was not! We wondered where all the children were. This was a great hotel with views straight out over the beach from our balcony. We were within walking distance of many bars, restaurants and cafes - just how we like it. It was great value for money and we would not hesitate to come again. There is not 24 hour reception, but we didn't find that a problem. My husband usually doesn't sleep well in hotels, but this bed was so comfortable he had no problems.

  • Stayed April 2013, traveled with friends
    • Value
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    • Cleanliness
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Helpful?
Thank smith_smudge48
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sebelcoolangatta, Owner at The Sebel Coolangatta, responded to this review, April 23, 2013
We appreciate you taking the time to provide your feedback and are really pleased you enjoyed your stay with us. Coolangatta is a beautiful area and The Sebel Coolangatta the perfect place to enjoy it from.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Brisbane, Australia
Level 2 Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed April 8, 2013

My husband and I stayed here before Easter long weekend for our mini honeymoon and had a wonderful stay. The staff are all super friendly and welcoming and it is a very relaxed environment from the moment you arrive.

We booked a 1 Bedroom apartment and it was gorgeous! Very modern, spacious and clean with amazing views of Greenmount and Kirra Beach. Coolangatta is one of our favourite areas as we love Greenmount Beach. There are plenty of great little cafes, restaurants and shops that are within short walking distance. It was a wonderful escape from massive crowds with the added bonus of not having to drive anywhere for 3 days.

The facilities are lovely - in particular the Pool area. We loved it so much that we extended another night and would have stayed another night if there was availability but we left it too late with Easter.

I would definitely recommend Sebel Coolangatta to families and friends and cannot wait to return.

Room Tip: I stayed in the One Bedroom Ocean view apartment - unbelievably spacious!
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  • Stayed March 2013, traveled as a couple
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Helpful?
Thank Queenslander10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sebelcoolangatta, Front Office Manager at The Sebel Coolangatta, responded to this review, April 12, 2013
Thank you for taking the time to provide feedback on your recent stay at The Sebel Coolangatta.
I was pleased to hear that you enjoyed all aspects of your stay and the service provided by our staff during your stay. We have a wonderful team at the moment who regularly go the extra mile to ensure our guests are enjoying their stay. We even recently won the Accor ‘Customer Service Award 2012’.
Coolangatta is a lovely area with plenty to do but without the large crowds that you experience further up the coast. It’s perfect for that romantic getaway and I am thrilled that you enjoyed your ‘mini honeymoon’ with us.

We look forward to seeing you back at The Sebel Coolangatta in the near future.

Kind Regards,
Lisa Francis
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Brisbane
Level 1 Contributor
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed April 8, 2013

We (my husband and I and our 1 year old) stayed in a 2 bedroom, 2 bathroom, self contained apartment, with kitchen and laundry. The facilities were all excellent, and the apartment was fairly baby-proof. It was not as tidy when we left (baby hand prints!!) but was very clean when we arrived.
The kitchen was well set up and we could have cooked almost anything if we'd wanted, but there were a lot of nearby restaurants which we tried (Surf Club, seafood, Mexican, BBQ, Japanese etc).
The view was excellent (hubby spent most of the week on the balcony).
There was a minor problem with the microwave, which was fixed within an hour by the very helpful staff.
Only con was the traffic lights nearby, with car drivers honking occaisionally, but this could not be heard with the balcony doors closed. So it didn't impact our stay at all.

Room Tip: I think all rooms face the beach so should have good views.
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  • Stayed March 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank hcatBrisbane
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Sebel Coolangatta

Property: The Sebel Coolangatta
Address: 3 McLean St, Coolangatta, Gold Coast, Queensland 4225, Australia (Formerly Grand Mercure Apartments Coolangatta)
Location: Australia > Queensland > Gold Coast > Coolangatta
Amenities:
Fitness Center with Gym / Workout Room Free Parking Kitchenette Swimming Pool
Hotel Style:
Ranked #5 of 27 Specialty Lodging in Coolangatta
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — The Sebel Coolangatta 4.5*
Number of rooms: 50
Official Description (provided by the hotel):
The Sebel Coolangatta offers our guests luxury accomodation with ocean views from each of our air conditioned, spacious 1, 2 or 3br apartments and a fabulous lagoon swimming pool. The Sebel Coolangatta is perfectly positioned opposite Coolangatta Beach, close to shops, restaurants,cafes,clubs,cinemas and only a few minutes drive to the Gold Coast Airport. ... more   less 
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