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“OK but not great”

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Oaks Calypso Plaza Resort
Ranked #6 of 12 Hotels in Coolangatta
Australia
Level 6 Contributor
113 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
“OK but not great”
Reviewed April 7, 2013

I went against better judgement and booked here for 2 nts in order to attend a conference which was in Coolangatta. This area has really not taken off like Broadbeach. The hotel is dated and the cleaning in public areas was poor. The so called Executive is really not that. It had mismatched crockery, poor utensil option, (why are there never scissors in these places) no coffee pot, UHT milk, and no extras whatsoever. Not even a directory in room as to hotel facilities or options for eating/entertainment. The top floor is the lounge with views to beach but the balcony up here was surrounded by 8 ft concrete walls. The bottom area had a double room with a balcony. I hope when I pay extra I get more. Not so here, just another room in a resort. Lifts were slow. Service was efficient but did I feel "Welcome". No. Possibly better for families but unless you are paying prices similar to others I wouldnt bother. Seems a lot of places have failed to update interiors and believe it enough to continue trading as they did when they opened. Time to spruce up and create an ambience.

  • Stayed April 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
Thank PoppetAustralia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManagerCalypso, Front Office Manager at Oaks Calypso Plaza Resort, responded to this review, April 9, 2013
Thankyou for your comments regarding your stay at Oaks Calypso Plaza. I am sorry to hear you did not enjoy your stay as much as you would have liked. We welcome feedback from guests in order to improve in all areas of the resort. In regards to the rooms,we have scheduled a refurbishment in the near future. We have had 2 brand new lifts installed recently, so I will need to look into the fact that they seem to be slow. If you would like to discuss your stay further please email me direct on fomcalypso@theoaksgroup.com.au.
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571 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (187)
Date | Rating
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English first
Canberra, Australia
Level 2 Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed April 5, 2013

The reception staff were very friendly and helpful. Moved us to the ground floor since we had a very young child. The apartment was nice without being outstanding. One down side was the sofa bed. It was very uncomfortable - even for a child.To many springs digging into my back and very squeaky. The pool was great with plenty of shade if you want it and the slides were a lot of fun. Communication of when the slides were open could be improved.
The location of the hotel was great. We enjoyed being straight across the road from the beach and being close to restaurants. A washing machine and dryer with Free parking underneath were great when travelling with kids.
Overall I would say that it was comfortable, but I would get a 2 bedroom apartment,so the little one had a proper bed. Don't rely on using the sofa bed.

Room Tip: We had a garden view room and it was very quite. Good for a young child. But it was very far away fr...
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  • Stayed March 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Kristyn W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManagerCalypso, Manager at Oaks Calypso Plaza Resort, responded to this review, April 7, 2013
All of the staff at Calypso Plaza appreciate you taking time to review our property , we were happy to hear your family enjoyed the beautiful pool and slides and the tranquil gardens surrounding the pool. We do hope that we can welcome you and your family back to Calypso Plaza Resort in the near future .
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Berkhamsted, United Kingdom
Level 3 Contributor
23 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed April 5, 2013

the service was very good, however, the rooms were not to the standard one would expect.
Positives - excellent bed, clean linen and towels, well equipped with washing machine, dish washer, refrigerator/freezer, kettle, microwave, aircon worked well, close to the beach with good pool for kids and adults.
Negatives - number of lamps did not work, telephone that did not work was rectified, bathroom was a little smelly when we took the room, crockery not as clean as expected, gym had no drinking water and quite basic, no towels for pool and gym use.

Room Tip: executive rooms seem not to be good value, check for lower priced rooms.
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  • Stayed April 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank joe d
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManagerCalypso, Manager at Oaks Calypso Plaza Resort, responded to this review, April 7, 2013
We appreciate you taking the time to review Calypso Plaza on Trip Advisor, we hope to have a complete refurbishment of all rooms within the next 12 months where I am sure you will find a great improvement on our room facilities. Thank you for mentioning a water station in the gymnasium , I am sure this is something we can look in to , we do hope that you will return to stay with us again in the future.
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Melbourne
Level 4 Contributor
24 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed March 30, 2013

Last week we stayed at Calypso for 1 week unit 316 This is a 1 bedroom unit and away from everything You have your own kitchen but many great eating houses down the street The front door is in the main street and the back door is right on the beach passing the terrific pool and spa The unit has its own Washing machine and Dryer and dishwasher (which we didn't use but is good to know it is there) You park your car under the building in a locked area so no worries for parking lovely staff nothing is a problem. Fully recommend staying here

Room Tip: We weren't on the road or the pool so was very very quiet over the passage was the stairs to th...
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  • Stayed March 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank prstraw
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManagerCalypso, Manager at Oaks Calypso Plaza Resort, responded to this review, April 1, 2013
All of the staff at Calypso Plaza Resort were pleased to hear you enjoyed your weeks stay with us. The rooms are comfortable and the location is perfect , restaurants all within walking distance and the beautiful ocean directly across the road. We do hope you will return to stay with us in the near future.
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Brisbane, Australia
Level 5 Contributor
71 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
Reviewed March 29, 2013

Professional service, easy to get to secure parking. great location- walk to the beach, Clean rooms- and all comforts.
Have just stayed a night here in a one bedroom.
Staff- booking customer service line and front desk staff- professionally trained with a great attitude.
The room on the 4th floor- looking onto the main street of Coolangatta had a balcony with comfortable chairs. Really appreciate there was no mini bar- cant stand the feeling that there might be extra charges or problems confusions at the end of the stay. Fullsize fridge/freezer, washer and dryer. awesome shower pressure. tv above the bed and one in the lounge. luvered doors between.Iron washing powder, kettle all the things youd expect for an apartment.
Hotel amenities- car parking ample, secure and free. Outdoor pool- relaxing type large, sun chairs and trees etc and kids water slide. Gym- theyd be better off supplying a voucher for elsewhere (1 treadmill and a very basic multi-gym). Sauna- didn't use it but seemed well maintained.
Drawbacks- Keycard system sensitive to mobile phones- had to return to reception to get the room number loaded again.I didnt have a problem with sound but could appreciate it might be a problem if you have a group of young party goers next door. They could have a room manifest and perhaps free wifi.
150$AUD deposit. For 120 this was good value.
Very good Id recommend it and id stay there again.

  • Stayed March 2013, traveled with friends
    • Value
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    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank greg n
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManagerCalypso, Manager at Oaks Calypso Plaza Resort, responded to this review, April 1, 2013
Thank you for your review on Trip Advisor we appreciate all feed back and I will pass your praise on to the Front office Staff. We do hope that we can welcome you back again in the near future to enjoy our facilities and beautiful location.
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Perth, Australia
Level 6 Contributor
104 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
Reviewed March 26, 2013

I chose this Hotel based on Tripadvisor ratings. I was a Senior Contributor until I deleted my Tripadvisor page thinking my travel days were over. I have travelled the world. We had a one bedroom apartment that was lovely and booked for 7 nights. I would recommend a pool view room which is what we had. The pool area is lovely, very like Bali. We had a balcony with a glimpse of the Ocean through the palm trees. There was a TV in the lovely lounge area, and one in the bedroom. A fully equipped kitchen with a two plate stove top, microwave and all the bits and pieces. A big bathroom with a washing machine and dryer. BUT. No exhaust fan. So, your mirror gets steamed up and condensation drips from the ceiling. Plus you may need a can of air freshener if going in after someone else! There is free Parking under the Hotel if you have a car. EATING. Loads of places within easy walking. Turn right out the door and a few shops up there is La Porchetta. Fantastic Italian food. Turn left, then left at the road and cross over to the right to George's. Fantastic Greek food. Go through the pool area and turn left. About 5 minutes along on your right is Seabreeze Restaurant in the Coolangatta Surf Club. Take ID and get a day membership. Extensive menu and OMG, the meals are big. Left out the door and diagonally across the road is a great Thai Restaurant. SHOPPING. Turn left, over the first roundabout and turn right at the next roundabout and along there is a big shopping centre with Coles, Woolworths and everything else. Centro Tweed Heads. A 10 minute walk. BEWARE TAXIS. The road the Hotel is on is the NSW Border. We spent a week staying here and had to go to the airport every day. Despite calling the same taxi company every time your call can get routed to NSW. If you get a NSW taxi it costs more. One driver explained the higher cost was because he came over the border! So, before you get in ask if he is from Queensland. If not get another taxi. Who would guess? One negative. After our first day I went to reception and asked if I might get a tea bag until I could get to the shops to buy some. The receptionist explained that we are given a 'starter pack' and if we wish we can buy a pack of 3 for $1.50. Are you kidding? Not impressed by that. Management need to rethink that example of customer service. After our 7 days we were not able to fly our plane out due to the weather so Brooke was very helpful while we were having to check the weather and decide. So, we came back and got our same room for another night. We would stayhere again.

  • Stayed January 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank lyntraveller50
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManagerCalypso, Front Office Manager at Oaks Calypso Plaza Resort, responded to this review, March 29, 2013
We are pleased you enjoyed your week stay with us at Oaks Calypso Plaza, and happy we could accommodate you on the extra night due to your flight being cancelled. The resort is definately in a great location, within walking distance of a large variety of shops as well as cafes and restuarants. It is unfortunate about the experience you had with the taxi's, as we are so close to the border of New South Wales this may happen. In regards to amenities, there is an option upon booking to have a daily service or not. When guests have booked an un-serviced rate a starter-pack of amenities is provided and more need to be purchased after this. Once again thank you for taking the time to write a review on TripAdvisor and look forward to welcoming you back in the future.
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Gold Coast
Level 4 Contributor
37 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed March 23, 2013

We've stayed here a few times and we really enjoy it. Our room faced the high rise next door, which was actually quite relaxing and felt a bit more peaceful than the pool view which we've stayed in previously. The only downer on this stay was there was never a lifeguard on duty at the pool which meant the fabulous kids slide was never open. In the 7 days we were there I saw it open once and not for very long. It did rain the whole week we were there but it doesn't stop the kids swimming. Other than that its a fab place for families so so many food choices, 2 good parks just across the road and a 5 minute walk to Tweed Centro Shops.

  • Stayed March 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank trippingQLD
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManagerCalypso, Manager at Oaks Calypso Plaza Resort, responded to this review, March 24, 2013
We are so lucky at Calypso Plaza to have the beautifyul pool area and gardens surrounding the pool, Its unfortunate that the weather was not kind to you during your last stay with us , we have had continual rain for several weeks now.

I do hope that we can welcome you back again in the near future and I hope the weather will have improved and the children can enjoy the pool slides.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Oaks Calypso Plaza Resort

Property: Oaks Calypso Plaza Resort
Address: 99 Griffith Street, Coolangatta, Gold Coast, Queensland 4225, Australia
Location: Australia > Queensland > Gold Coast > Coolangatta
Amenities:
Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Kitchenette Restaurant Swimming Pool
Hotel Style:
#3 Top resorts Hotel in Coolangatta
#4 Luxury Hotel in Coolangatta
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Oaks Calypso Plaza Resort 4*
Number of rooms: 146
Official Description (provided by the hotel):
Oaks Calypso Plaza is a 4.5 star resort centrally located in the heart of Coolangatta, minutes from the airport and a variety of Gold Coast attractions and is located opposite the beautiful Coolangatta Beach. The resort features one and two bedroom self-contained apartments with full kitchen and laundry facilities, most with sheltered balconies that provide ocean or hinterland views. ... more   less 
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Also Known As:
Oaks Calypso Plaza Hotel Coolangatta
Oaks Calypso Plaza Coolangatta

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