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“Passing through on route to another location”
Review of Mantra Twin Towns

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Mantra Twin Towns
Ranked #2 of 12 Hotels in Coolangatta
Certificate of Excellence
Reviewed December 28, 2010

Third time at this resort. Excellent location. Close to shops, beaches and many restaurants. Situated next to Twin Towns Services club. 10 minutes drive to Coolangatta Airport. Breakfast was included in daily rate. Variety of food available. Staff were great. Room had two queen beds and internet access. Only thing against this hotel is I would have liked to see a Christmas tree and some decorations as we stayed 18th December, but this is only minor and probably would not have bother most people. Overall great place to stay

  • Stayed: November 2010, traveled as a couple
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Thank Robyn A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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4,343 - 4,349 of 4,413 reviews

Reviewed December 25, 2010

Booked a 1 bedroom harbour view apartment. We usually stay at Reflections Tower Two accross the road, but thought we'd save some money and try outrigger. I thought it would just be the view that was sacrificied, but it was a lot more. The apartment was less than half the size, and a lot less was included (e.g. kitchen items, dvd player etc). The Twin Towns complex is huge (2 pools, 2 spas, gym, many restaurants) but what matters to me is the room, and it was cramped.
When we arrived we were given a room on the 1st floor. It was unbearable- where do I start? The air conditioning was rattly and noisy, there was no way we could have that on and sleep; so we opened the door to get air into the stuffy cramped apartment... but the outdoor spa was just below our balcony so we had constant noise from the spa operating and lots of noisy kids in it (plus people in spa could see into our room). It was a tiny cramped balcony, not even a metre in depth, and our view was of this spa and a massive ugly expanse of concrete. The shower was a disabled/mobility impaired shower with no shower base and a curtain, handrails and shower chair- it reminded me of my Grandmothers nursing home shower. Good for disabled people, not good for a romantic getaway.
I went down to reception and complained- the manager easily gave me a room on the 8th floor instead which I was thankful for (but why do they give out their worst rooms first?). The 8th floor room air conditioning was quiet, and had a normal modern bathroom with shower screen enclosure and bath. Had a nice view from balcony of harbour. Only problem was the lounge room was a tiny old fashioned TV with no-set top box so you just got static on most channels (and I was expecting pay TV!). There was a HD TV in the bedroom, but when we had friends around we coudnt really all go and sit on the bed, how annoying! By this stage I was too tired of complaining so I just left it and went without TV.
They need to pick up their act, there is many nicer places to stay on the gold coast with much better value, try Reflection Tower Two across the road!

  • Stayed: December 2010, traveled as a couple
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Thank MrsChillax
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CaretakerManager, Manager at Mantra Twin Towns, responded to this reviewResponded December 26, 2010

Reflected in how we operate our business, as mentioned throughout our collateral and in my response, are our commitments to Our Guests (Distinctive Hospitality and Value) and Our Owners (Promised Results). Whilst certainly disappointing to read this review, despite our obligations under equitable distribution of revenues to all apartment owners, I am pleased our staff went over and above to listen to our guests and make attempts to meet with their expectations.
Certainly, Outrigger Twin Towns Resort is a very different product from Reflections; as you would expect from apartments with a capital value over double that of this property.
On the matter regarding the televisions, it is our owners commitment to keeping up with technology that has us in the midst of a massive program of upgrading the CRT TV to flat screen LED and also our Free to Air and Austar upgraded to digital. We have found most guests very understanding of the magnitude of this project with 365 individual owners and finding the expansive facilities and entertainment available both within the resort and Twin Towns Services Club more than compensating for the brief inconveniences.
Our focus will continue with service for our guests and, under current market conditions, the best value (product for your money) available in South East Queensland / Northern Rivers NSW.

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Reviewed December 19, 2010

My partner and I just spent a week there. The room was perfect, the staff were excellent and many restaurants and the most perfect beach is all just a few minutes walk. Highly recommended!!

  • Stayed: December 2010, traveled as a couple
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Thank Petlaw64
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 13, 2010

location is excellent,very friendly staff and great buffet breakfast.
Rooms are spotless & would recommend this resort for families of all ages.

  • Stayed: December 2010, traveled as a couple
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Thank mattoCaloundra
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 12, 2010

We stayed 10 days in an excellent, comfortable, fully contained ocean view apartment in the well-run resort with well trained, friendly and obliging staff. A couple of minor issues were addressed promptly (the remote control for the TV didn't work! - it wasn't the batteries, either - so they provided a new remote!) We enjoyed : food and drinks - a wide range, too!; entertainment - bands, solos, Kasey Chambers was in the Showroom, we were lucky to be there to see her; "winning" on the pokies; playing bingo with the locals; a swim in the pool; putt putt golf - it's ALL there at Twin Towns Services Club - which is connected to the Resort! Now, that's a holiday for us!

  • Stayed: November 2010, traveled as a couple
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1  Thank TASAUSSIE
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CaretakerManager, Manager at Mantra Twin Towns, responded to this reviewResponded December 14, 2010

Outrigger Hotels & Resorts internalises a set of cultural values, two of which are driven directly by staff in our day to day work environment, they are: Hosts ... as Hosts, we welcome and entertain our guests and friends with warmth and generosity, and Aloha... we treat each other as we want to be treated – with love, compassion and dignity.
It is with great pride I read the above comments and thank you does not seen appropriate enough. As we near the end of our financial year we reflect on the efforts and contribution of all our employees. It is these comments we ensure make it back to each and every staff member and we share them with our Twin Town Services Club colleagues. For this, and all the feedback posted on this public domain, thank you for being part of our Ohana (family) and for sharing in our story. Wishing you and yours and all our guests a wonderful holiday season and all the very best wishes for 2011.

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Reviewed December 1, 2010

Great for a night stop before flying from gold coast airport. Resort has everything pools gyms spas. cost $140 for a room for the night. basically $40 for the buffet breakfast in the morning which has everything and is excellent. free internet at the bar in lobby which is rare in hotels and apartments in oz.

  • Stayed: November 2010, traveled as a couple
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1  Thank francey75
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 15, 2010

Clean, lovely view to the Gold Coast and breezes from the balcony. Close to most tourist spots but far enough away from the rat race. Staff were all friendly and helpful. Breakfast is a must addition to your stay and has a huge choice. Didn't use the gambling facilities but went to two of the restaurants which were very good value.
The hotel was completely booked out and the only problem was that the lifts broke down but were promptly fixed.
Shopping was very accessible as was the location to the airport. Will not hesitate to stay here again.

  • Stayed: October 2010, traveled with friends
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Thank Perthite57
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Mantra Twin Towns

Address: Corner of Griffith and Wharf Streets | Tweed Heads NSW and Coolangatta, Coolangatta, Gold Coast, Queensland 4225, Australia (Formerly Outrigger Twin Towns Resort)
Phone Number:
Location: Australia > Queensland > Gold Coast > Coolangatta
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Kitchenette Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Top resorts Hotel in Coolangatta
#1 Luxury Hotel in Coolangatta
#2 Family Hotel in Coolangatta
Price Range: $103 - $247 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Mantra Twin Towns 4*
Number of rooms: 350
Official Description (provided by the hotel):
Mantra Twin Towns is the perfect Gold Coast accommodation to put you in the centre of everything. You're right on the doorstep of the Twin Towns Services Club for easy access to all of the entertainment, restaurants and bars - you've only to stroll through Mantra Twin Towns' covered walkway. There are many beautiful beaches and famous surf breaks nearby, some excellent shopping and great variety of eating places. On site you have a choice of heated indoor and outdoor swimming pools, tennis courts, a fitness centre and steam room, outdoor barbecue area, mini golf course and games room. Maintenance Notice As part of ongoing improvements, Mantra Twin Towns will be closing the outdoor pool from 9 October until 17 November 2017 to replace the decking. The indoor pool, spa and sun lounging areas will remain open and available for guest use. Garden refurbishment works are expected to take place on the driveway of the Hotel from 20 November until 22 December 2017. ... more   less 
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Also Known As:
Outrigger Twin Towns Hotel Coolangatta
Coolangatta Outrigger

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