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Mantra Twin Towns
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Reviews (4,924)
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4,442 - 4,447 of 4,924 reviews
Reviewed February 20, 2013

If you are travelling to attend a show at TwinTowns then to stay here is perfect for ease of access to the club and with the Show and accommodation package including breakfast then there are no worries if the weather is bad it is so easy to access all areas of the club from the resort.

  • Stayed: February 2013, traveled as a couple
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Thank Graeme F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Caretaker M, General Manager at Mantra Twin Towns, responded to this reviewResponded February 25, 2013

Thank you for taking the time to write a review on your recent show and stay experience.

Show and stay packages are a fantastic way to experience all elements of Outrigger Twin Towns Resort and Twin Towns Services Club. This package includes tickets for your chosen show, accommodation in one of our Studio Hotel rooms and delicious full hot and cold buffet breakfast for two in Signatures Restaurant. Some of the exciting upcoming acts include country music greats Lee Kernaghan, Adam Harvey and Troy Cassar-Daley, to the Hoodoo Gurus, Pete Murray and the legendary US-based Blue Oyster Cult band that will be touring Australia for the very first time.

We hope that you will join us soon for another Show and Stay package!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 20, 2013

Due to bad weather we decided to drive up and stay in Coolangatta for a night prior to flying out the next morning. Having stayed in an Outrigger earlier that week we decided to stay at Twin Towns. Booking directly online with immediate confirmation was a relief. We asked for a twin room $159.00.
When we arrived in the torrential rain we were pleased to find we had been upgraded to a 1 bed room apartment. This was fine as we could split the beds. The room was brilliant. Spotless, large, comfortable. large flatscreen tv in bedroom & lounge. Kitchen had all the amenities including full working oven & hobs, dishwasher & hidden away a washing machine & dryer - bliss!!! Small amount of detergent supplied.
Staff were wonderful, especially Shayne on reception who helped us print off boarding passes as the onsite internet cafe had closed.
We didnt get to use the spa or pool due to the lateness of our arrival but had a look around. Both were spotless & welcoming, the gym fantastic..... they even have a small games room.
Underneath this hotel is a super sized 'RSL like' venue with live old peoples music, pokies, live cabaret & then the hotel's 'restaurants' This was in fact a food court. It was actually quite good & we opted for the roast from the carvey. This is not fine dining but it was tasty & plentiful. Pizza, Asian, cakes, coffee places & cafe food were also available with the option to take out back to your room.
Due to torrential weather this hotel suited us perfectly for our one night & driving down the promenade the next morning i can see how this spot is popular.
Airport is only 7 mins away by car - didnt hear any planes though. perfect for early departures.
Parking was free & elevators were secure (requiring a room key to get it to move), up to rooms.
No stairs involved unlike Outrigger Surfers Paradise where a change of elevator & half a set of stairs are required to get luggage from the carpark to room.
Internet in the rooms was extortionate but they do have a 'cafe'. Reception also provide FREE use of iPads in public areas where wifi is free. This is a selling point on its own.
The most noticeable bad thing about this place was the selling of umbrellas for $15. This was during a period of storms & flooding in the Gold Coast area. It didnt appear any complimentary umberellas were available for people who just wanted to cross the street to the shop.
For the short period we were at the Twin Towns Outrigger, we we very impressed how such a large place had such a cosy feel about it. I will most certainly be staying here again.

  • Stayed: January 2013, traveled with friends
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Thank vmo m
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Caretaker M, General Manager at Mantra Twin Towns, responded to this reviewResponded February 25, 2013

Thank you for taking the time to write about your recent stay with us at Outrigger Twin Towns Resort. It is very much appreciated and I write to advise that your comments have been received for follow up at property level.

We issue positive feedback directly to our staff, something very much appreciated by them in recognition of their efforts. We use negative feedback as a management tool to reflect, address and remedy as part of our ongoing efforts to provide our guests distinctive service. Above all, as hosts, we strive to welcome and entertain our guests and friends with warmth and generosity. I have taken the liberty of forwarding your feedback regarding Shayne’s performance to our head offices in Surfers Paradise and Hawaii so that Shayne may receive the recognition that he deserves.

We look forward in welcoming you back to Outrigger Twin Towns Resort when you are back on the Gold Coast.

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Reviewed February 20, 2013

My husband and I came to see a show at Twin Towns Club and we were so pleased that we decided to stay overnight at Outriggers. The service was great, the room was fresh, clean, comfortable and we enjoyed having a drink on our balcony. What I really appreciated the most was the connecting, fully enclosed, walkway to the club. It felt as if the club was just a wonderful extension of the resort and we were able to access it without being exposed to traffic or weather. The extensive buffet breakfast also had a chef ready to cook if what you wanted wasn't on the buffet. What a perfect start to the day. Oh yes, we will be back!

  • Stayed: February 2013, traveled as a couple
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Thank Patrina S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Caretaker M, General Manager at Mantra Twin Towns, responded to this reviewResponded February 25, 2013

Thank you for your glowing review, it is greatly appreciated.

Outrigger Twin Towns Resort manages the two accommodation towers and we work in closely with Twin Towns Services Club to provide our guests with a seamless resort experience. An overhead, secured walkway joins the resort to the Club which allows you to check in, park your vehicle and not leave the resort for your entire stay, if you so please!

We encourage all of our guests to make use of the five restaurants, function areas, entertainment venues and facilities featured at Twin Towns Services Club. For those who have not yet seen the $21 million Club refurbishment, it is a must!

We look forward to welcoming you and your husband back to the resort so that you can experience it all again!

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Reviewed February 20, 2013

This was the worst accommodation we had on our 4 week trip to Oz. we stayed in 2 bed apartment. Hotel was massive, dated, tired & Impersonable. Not enough sunbeds. No free wifi but there was an Internet room that you could use. We didn't eat in hotel. The restaurants reminded me of a 70's cruise liner decor, self service & un imaginative food. Good location but don't expect much.

  • Stayed: February 2013, traveled as a couple
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1  Thank Christina M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Caretaker M, General Manager at Mantra Twin Towns, responded to this reviewResponded February 25, 2013

Thank you for taking the time to write and provide valuable feedback in relation to your recent stay with us at Outrigger Twin Towns Resort.

First, it is disappointing to read that we failed to meet your expectations during your recent stay due to items relating to overall appearance and vibe. We would like to welcome you back to the resort so that we can show you the true Outrigger hospitality that we pride ourselves on. If you are looking at returning please contact myself directly so that I can personally look after your reservation and stay with us at Outrigger Twin Towns Resort.
Leah Matters
twintowns.gm@outrigger.com.au

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Reviewed February 20, 2013 via mobile

Stayed for a night and really enjoyed the stay even though it was raining. Great facilities and nice front desk service. We stayed in one of the apartments which had great flat screen tvs and all you would need if you stayed for a week or so.

Enjoyed so much that we booked for 3 nights over Easter the morning we checked out. Hopefully we get a higher floor with better ocean views.

Two negatives - 1. There was sand in the bed. 2. We would really like the option to pay more to ensure an ocean view on a higher floor.

Hopefully we get lucky in Easter and request is granted.

  • Stayed: February 2013
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Thank iloveteddy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Caretaker M, General Manager at Mantra Twin Towns, responded to this reviewResponded February 25, 2013

Your time in providing a review via TripAdvisor is very much appreciated and I write to advise that your comments have been received for follow up at property level. We issue positive feedback directly to our staff, something very much appreciated by them in recognition of their efforts. We use negative feedback as a management tool to reflect, address and remedy as part of our ongoing efforts to provide our guests distinctive service. Above all, as hosts, we strive to welcome and entertain our guests and friends with warmth and generosity.

If time permits, could you please e-mail through your details of your upcoming stay in Easter so that I can place your requests for high floor and ocean views, Leah Matters twintowns.gm@outrigger.com.au. We look forward in welcoming you back for Easter.

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