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“Great price”
Review of Mantra Twin Towns

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Mantra Twin Towns
Ranked #3 of 12 Hotels in Coolangatta
Certificate of Excellence
1 review
“Great price”
Reviewed February 20, 2013 via mobile

Stayed for a night and really enjoyed the stay even though it was raining. Great facilities and nice front desk service. We stayed in one of the apartments which had great flat screen tvs and all you would need if you stayed for a week or so.

Enjoyed so much that we booked for 3 nights over Easter the morning we checked out. Hopefully we get a higher floor with better ocean views.

Two negatives - 1. There was sand in the bed. 2. We would really like the option to pay more to ensure an ocean view on a higher floor.

Hopefully we get lucky in Easter and request is granted.

  • Stayed February 2013
    • Value
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Helpful?
Thank iloveteddy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Caretaker M, General Manager at Mantra Twin Towns, responded to this review, February 25, 2013
Your time in providing a review via TripAdvisor is very much appreciated and I write to advise that your comments have been received for follow up at property level. We issue positive feedback directly to our staff, something very much appreciated by them in recognition of their efforts. We use negative feedback as a management tool to reflect, address and remedy as part of our ongoing efforts to provide our guests distinctive service. Above all, as hosts, we strive to welcome and entertain our guests and friends with warmth and generosity.

If time permits, could you please e-mail through your details of your upcoming stay in Easter so that I can place your requests for high floor and ocean views, Leah Matters twintowns.gm@outrigger.com.au. We look forward in welcoming you back for Easter.
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Traveler tips help you choose the right room.   Room tips (520)
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English first
Ballina, Australia
Level Contributor
80 reviews
46 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
Reviewed February 19, 2013

My wife and I stayed here on the January 2013 long weekend when the cyclone was lashing the Gold Coast coastline. According to our booking we were accommodated in a Deluxe Room. Our stay was comfortable and the room on the first floor was spacious and well furnished. The one thing I really appreciated was the soundproofing of the room from the noise of the howling gale and from people in the corridors and the opening and closing of doors. Given that the Resort an adjunct to the Twin Towns Services Club this was a definite bonus.
The room had a small fridge which was more than ample for the two of us with a kitchenette. For the price it was great value.
Free undercover parking in the bowels of the building was also included in the booking.
The resort is also only about 125 metres to the beach.

  • Stayed January 2013, traveled as a couple
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Helpful?
Thank JagBallina
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Caretaker M, General Manager at Mantra Twin Towns, responded to this review, February 25, 2013
Thank you for taking the time to write a review on your recent stay with us at Outrigger Twin Towns Resort. We are pleased to read that you enjoyed your stay with us, despite the cyclonic weather brought to the area by cyclone Oswald during the Australia Day long weekend.

Located in the heart of Coolangatta and Tweed Heads, Outrigger Twin Towns Resort has recently upgraded its outdoor pool deck areas to coincide with a $21 million refurbishment of the adjoining Twin Towns Services Club, which is linked to the resort by an overhead walkway and will be hosting a stellar line-up of entertainers in 2013.

We hope to welcome you back to the resort to experience the destination in sunshine.
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1 review
Reviewed February 18, 2013

Great place to stay, my fiancé and I had a fabulous stay. Staff on front desk ( we arrived late at night ) were fantastic! Room was spotless and beautiful! We used and loved the convenience of the buggy service and enjoyed the conversation with the driver. Next time ill go to the day spa! We highly recommend the outrigger to other couples having some time away together in noosa.

  • Stayed February 2013
    • Value
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Helpful?
Thank Collandkids
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Caretaker M, General Manager at Mantra Twin Towns, responded to this review, February 25, 2013
Thank you for your review on our Noosa resort, Outrigger Little Hastings Street, Resort and Spa. I have taken the liberty of forwarding on your review to the General Manager, Mr Niel Mason. We hope that when you are next in Coolangatta that you will consider staying with us at Outrigger Twin Towns Resort.
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Currumbin, Australia
2 reviews
Reviewed February 14, 2013

We went to Outriggers for our 10th Anniversary, the staff we very accomodating from the minute I rang to book the weekend to the minute we checked out! We were very pleased, even as something as little as putting up on the tv screen "happy anniversary" we definately be back for sure !!

  • Stayed February 2013, traveled as a couple
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Helpful?
Thank kimbo5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Caretaker M, General Manager at Mantra Twin Towns, responded to this review, February 18, 2013
Thank you for taking the time write and provide feedback regarding your recent stay with us.

First, congratulations on your 10th wedding anniversary and very pleased to read that the team at Outrigger Twin Towns Resort made it a memorable stay for you and your partner.

We hope to celebrate many more milestones with you in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney, Australia
Level Contributor
272 reviews
55 hotel reviews
common_n_hotel_reviews_1bd8 110 helpful votes
Reviewed February 13, 2013

Having selected this hotel based on a top Tripadvisor rating, I can report that my experience in staying at this hotel totally met my expectations, exceeded by the outstanding reception welcome, the follow-up call by the duty manager to ensure that I was happy with the room and the explanatory assistance provided next morning by the breakfast waiting staff. Whilst the room was a touch on the small side, the availability of the balcony space compensated quite adequately. A very comfortable bed and everything else commensurate with 4 star room rating experience. The proximity to the adjacent Twin Towns Club facility proved a distinct advantage particularly given the quality and size of main course servings some 60% of the cost of what you could expect to pay at a standard a la carte restaurant. The hotel full buffet breakfast proved of excellent value given that I had taken up a special offer booked through Expedia with breakfast included. The food range and quality of the offerings was in my opinion much better than usually served up in most Australian hotels, although I think that the range of choices might be expanded in time to better provide for visiting Asian breakfast requirements.

The location of the hotel was very central to shops, the beach and other town facilities. An ideal choice of accommodation for both the visiting business and tourist traveller interested in experiencing a relaxed and friendly location on Qld's Gold Coast. I would certainly select this hotel for my next return business visit to the Gold Coast, particularly given that it is only 5 minutes away from the Coolangatta airport!

Room Tip: Ask for a room facing the coastline - works well for use of the room balcony.
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  • Stayed February 2013, traveled on business
    • Value
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Helpful?
Thank AngusMRobinson
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Caretaker M, General Manager at Mantra Twin Towns, responded to this review, February 14, 2013
Thank you for taking the time to write on TripAdvisor regarding your recent stay with us at Outrigger Twin Towns Resort. It is very pleasing to read that we did meet your expectations with our teams, the accommodation and facilities and last but not least the delicious Signatures Restaurant full hot and cold buffet breakfast. I have taken the liberty of forwarding your ideas regarding the additional of more Asian style dishes to the Food and Beverage Director at Twin Towns Services Club.

We look forward to welcoming you back to the resort in the near future.
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Shellharbour, New South Wales, Australia
Level Contributor
53 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed February 13, 2013

Stayed in the penthouse room 1531 harbour view other then the chairs that were disgusting the owner should be ashamed !!! but the beautiful view was breath taking, a little road noise but acceptable. The bed and pillows LOL if I could take them with me they would have had a new home in wollongong they where beautiful and comfortable. Would stay again definitely.

Room Tip: Go the penthouse we all need some excitement in our short lifes.
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  • Stayed February 2013, traveled as a couple
    • Value
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Helpful?
Thank Brad D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Caretaker M, General Manager at Mantra Twin Towns, responded to this review, February 25, 2013
Thank you for taking the time to write and share your recent experiences with Outrigger Twin Towns Resort. We hope that this is not the last time we have the pleasure in welcoming you to the resort!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Brisbane Australia
Level Contributor
111 reviews
82 hotel reviews
common_n_hotel_reviews_1bd8 121 helpful votes
Reviewed February 11, 2013

Stayed 1night in a 1b/r apt Harbour Tower (1038) $179AUD

Good size for 2 adults. Lounge & 2 lounge chairs. + dining table setting for 4.

Small kitchen but adequate with microwave etc for all your needs. Very comfortable king size bed with ensuite. Thank heaven management in their wisdom but more likely after numerous complaints have added a blind to the large bathroom window which is between the bath & the bed. Otherwise anyone going to the bathroom through the night & turning on the light would disturb the other sleeper.

But in this day & age with very inexpensive flat screen TV's does this brand hotel & this room in particular & no doubt others still have these small old box TV's. Same in the bedroom.

No instructions on how to use it had to ring down to reception on instructions as there is also some other box that u have to turn on 1st.

Reception check in guy was a bit slow the woman had checked in 3 other guests while he was still checking us in & I had booked online.

For anyone who does not know this hotel is opposite the Tweed Heads RSL club which is a fantastic venue & some great eateries. There is a covered overhead walkway that adjoins the club.
There is a Woolworths over the road & down a bit. While the other way there are more restaurants & some great shopping all within walking distance.

The apt had great views over the Tweed River & beyond.

Secure lift & apartment & free secure parking

  • Stayed February 2013, traveled on business
    • Value
    • Location
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    • Cleanliness
    • Service
Helpful?
Thank Peggysue45
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Caretaker M, General Manager at Mantra Twin Towns, responded to this review, February 14, 2013
Thank you for your detailed review on your recent, return stay with us at Outrigger Twin Towns Resort.

We are pleased to read that you enjoyed your stay with us despite the older style televisions located in this particular apartment. If time permits, would you e-mail myself directly on twintowns.gm@outrigger.com.au (Leah Matters) to advise which apartment you stayed in so that I may forward your feedback directly onto the owner of this apartment to encourage them to upgrade their televisions to the new LCD models. This will also bring consistency for the remainder of the resort which features newer style televisions.

We hope to welcome you back to the resort in the near future.
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Additional Information about Mantra Twin Towns

Property: Mantra Twin Towns
Address: Corner of Griffith and Wharf Streets | Tweed Heads NSW and Coolangatta, Coolangatta, Gold Coast, Queensland 4225, Australia (Formerly Outrigger Twin Towns Resort)
Location: Australia > Queensland > Gold Coast > Coolangatta
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Kitchenette Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Best Value Hotel in Coolangatta
#1 Top resorts Hotel in Coolangatta
#2 Luxury Hotel in Coolangatta
#2 Family Hotel in Coolangatta
Price Range (Based on Average Rates): $
Hotel Class:4 star — Mantra Twin Towns 4*
Number of rooms: 350
Official Description (provided by the hotel):
Mantra Twin Towns is the perfect Gold Coast accommodation to put you in the centre of everything. Queensland's Southern Gold Coast plays host to a plethora of entertainment, fun-in-the-sun activities and an endless supply of things to keep you busy. You're right on the doorstep of the Twin Towns Services Club for easy access to all of the entertainment, restaurants and bars - you've only to stroll through Mantra Twin Towns' covered walkway. There are many beautiful beaches and famous surf breaks nearby, some excellent shopping and great variety of eating places. HOTEL ROOMS Whether you're visiting the Gold Coast on business or for leisure, these hotel style rooms have everything you need including internet access, cable TV, refrigerator and private balcony with views over the city, ocean or river. There's a coin operated guest laundry, foreign exchange facilities, automated teller machine and complimentary under cover parking. You can choose from Hotel Room, Harbour Tower Hotel Room or Deluxe Room. APARTMENTS If you love to self-cater or need a bit of room travelling as a family or group, Mantra Twin Towns One, Two and Three Bedroom Apartments make the ideal choice. Very spacious with dining and living areas and full service kitchen. Penthouse apartments are also a great choice, with stunning views across the ocean and Gold Coast skyline and feature high speed internet and cable TV. FACILITIES If you're visiting the Gold Coast on business then you've come to the right place. Mantra Twin Towns really is the largest event centre in the region, catering for up to 1,100 guests or delegates. You'll appreciate the fully equipped business centre with free internet. Free internet is also available at Signatures Restaurant and Lobby Bar where you can choose from a traditional buffet at breakfast or an a la carte meal for dinner. Weddings are also a speciality with talented wedding coordinators here to advise you on our choice of beautiful venues for your ceremony and celebration. When arriving at Mantra Twin Towns you're greeted in style with a friendly welcome, and this will continue right throughout your stay, whether you choose our hotel style accommodation or self-contained apartments. On site you have a choice of heated indoor and outdoor swimming pools, tennis courts, a fitness centre and steam room, outdoor barbecue area, mini golf course and games room. Soothing massages are available on request and there's 24 hour reception, concierge and a tour desk. ... more   less 
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Also Known As:
Outrigger Twin Towns Hotel Coolangatta
Coolangatta Outrigger

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