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“Outrigger stay”
Review of Mantra Twin Towns

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Mantra Twin Towns
Ranked #3 of 12 Hotels in Coolangatta
Certificate of Excellence
Reviewed January 3, 2013

Great hotel for the family had absolutely everything you need twin towns entertainment restaurants your right in the middle of every beach shopping complex with an awesome view excellent staff just make sure to confirm how many bedrooms you will require if more than one is needed.

Room Tip: When booking try to talk to a reservation manager if possible staff are extremely well trained and h...
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  • Stayed: December 2012, traveled with family
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1  Thank meltinds
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Caretaker M, General Manager at Mantra Twin Towns, responded to this reviewResponded January 5, 2013

Thank you so much for taking the time to write a review and share your personal experience on Outrigger Twin Towns Resort, it is really appreciated. I have taken the liberty of forwarding your review to each of our departments and their teams so that they all receive the recognition they deserve on their continued efforts.

We look forward in welcoming you and your family back in the near future.

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4,277 - 4,283 of 4,711 reviews

Reviewed January 1, 2013

Stayed here while attending the Small Business Development Conference held at the same venue. Easily the best place for a conference in the area. Rooms were comfortable, conference facilities suited the purpose, staff were friendly.

  • Stayed: October 2012, traveled on business
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Thank pmeltham
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Caretaker M, General Manager at Mantra Twin Towns, responded to this reviewResponded January 5, 2013

Thank you for taking the time to write and post a review on your experience with attending a conference at Outrigger Twin Towns Resort.

We are pleased that we exceeded your expectations and that our team delivered a high level of service to you and your fellow conference delegates. We hope that we have the opportunity to host you once again either for business or pleasure!

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Reviewed January 1, 2013

Service is not really good because , room is also one bed room ap. it was ok but . The hotel is not care about all the customers . I think location is good hotel is good . But the morning repction is bad . When we check out i was line . Then i look the recpection but she did other duties . I thougt it is my turn , but she finished other things then , said to me check out ? Thats it . So easy to cueck out ... When i check in ... Welcome to bla bla..... Service is really disappinted ....
:(

  • Stayed: December 2012
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Thank Namje
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Caretaker M, General Manager at Mantra Twin Towns, responded to this reviewResponded January 5, 2013

We appreciate you taking the time to write and provide valuable feedback with regards to your recent stay.

It is disappointing to read that our Front Office team did not deliver the service standards that Outrigger Hotels and Resorts prides itself on. Our Front Office team, especially, on Tripadvisor is normally commended for their level of service and therefore surprising to read that you experienced otherwise. We do hope that if you are in the Coolangatta area again, we may be able to host you to show you the true standards that we pride ourselves on.

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Reviewed December 31, 2012

we always looked forward to our annual holiday in this resort, check in at reception was quick and easy, room was ready early. Booked a 2 bedroom apartment - apartment was roomy as we have a family of five which was perfect, however, couple of things that we were not happy with on this visit. No remote control for tv in main bedroom, tv is bolted up high on wall so had to use chair from dining table to stand on every time wanted to change channels, volume or turn tv off!!! Rang reception who tried to find us a remote however they rang back & informed us that because it's a privately owned apartment they dont have a remote for that tv. Asked if we could be moved or reimbursed if we brought a remote as this was dangerous every time we used the tv however they couldnt do either, we where told they would try sort something out but never heard back from them again during our stay, so we perserved with this. Another thing was the vertical blinds in unit were not child friendly we have a 1 year old who nearly strangled herself with in 1 hour of being there, as she got caught up in the cords which are illegal and not met with the Australian standards. Other than those couple of things this resort is in a great location for shops, cafes & the beach. Kids enjoyed the putt putt golf & tennis & the pools (be prepared to pay for use of racquets & putters)

Room Tip: Ask to stay in the Harbour Tower :-) the Ocean Tower is a bit dated.
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  • Stayed: December 2012, traveled with family
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3  Thank Matt H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Caretaker M, General Manager at Mantra Twin Towns, responded to this reviewResponded January 5, 2013

Thank you for your review and for choosing to stay with us again at Outrigger Twin Towns Resort.

Our return guests are especially important to us, and therefore you can imagine our disappointment when we read that on this recent trip we failed to meet your expectations due to lack of television remote available in the apartment. Could I please request that you could write via e-mail to, Leah Matters, on twintowns.gm@outrigger.com.au to notify us of the apartment number? Once received we will contact to the owner to first provide feedback and secondly encourage them to replace and upgrade their blinds and seek approval to purchase a replacement remote to ensure no future inconvenience to our guests.

We hope that we do have the opportunity to welcome you back again for your annual holiday and I would be pleased if you contacted myself directly.

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Reviewed December 28, 2012

Great location but very dated hotel. The corridors are a horrible green and are not airconditioned.

One tower almost joins the other leaving no privacy what so ever. The penthouse looks over disgusting vacant blocks and airconditioning towers.

The facilities are good and one benefit is that the hotel adjoins the Twin Towns club so you can have dinner and some drinks and go safely back to your room.

The hotel is also in walking distance to the beachfront but unfortunately its view of the beach is now blocked by two brand new towers.

Parking is easy on site.

  • Stayed: December 2012
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1  Thank nathsgames
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Caretaker M, General Manager at Mantra Twin Towns, responded to this reviewResponded January 3, 2013

Thank you for taking the time to write a review on your recent stay with us at Outrigger Twin Towns Resort.

First, it is disappointing to read that we failed to meet your expectations regarding location of the penthouse and colour of the corridors. We are pleased that you were able to experience the facilities and enjoyed the fun and excitement of Twin Towns Services Club.

We would like to advise that not all views of the beach are blocked by Reflections Towers and that both towers were built 6 years old. We hope that you choose to stay in the Coolangatta area for your next holiday.

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Reviewed December 28, 2012

We had booked Mantra but discovered on arrival that it was a serviced apartment. Spent an hour on the phone and discovered twin towns outrigger for $20 less per night. Bruce at the front desk was lovely and welcomed us from our drama and calmed our stress. We had a fantastic one bedroom apartment on the 7th floor facing the harbour. The room was excellent and surprisingly modern and clean compared to the serviced apartment. The kitchen was the best we have had in all our stays in apartments and stocked with an excellent range of equipment and utensils including a full size oven. We cooked full meals both nights and really enjoyed the resort and club facilities. You can get lost in this place it's like a cruise ship. I have only one recommendation as they don't service the room daily which is ok.... Put more dishwasher powder in the room and some rinse aid... Then the dishes are easily cleaned for the next people..... Thank you we will definitely be back.

Room Tip: The one bedroom apartment is awesome but keep in mind it is not cleaned as often as a hotel room. Ho...
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  • Stayed: December 2012, traveled as a couple
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1  Thank DoobieSydney
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Caretaker M, General Manager at Mantra Twin Towns, responded to this reviewResponded January 3, 2013

Thank you for writing and telling us all about your recent experience. It was delightful to read that Bruce, our Night Audit Manager, not only assisted with accommodating you at Outrigger Twin Towns Resort but also provided distinctive guest service.

Thank you for the feedback regarding dishwasher power and rinse aid which has been forwarded to our Executive Housekeeper for her attention and investigation. Apartments include a mid stay service if you are staying for eight days or more. Daily light or full service is available at an additional fee.

We hope to have the opportunity to welcome you back in the near future.

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Reviewed December 27, 2012

The staff were great and very helpful the rooms were very clean and comfy
Buffet breakfast was amazing and overall the facilities are excellent with 2 pools
The hotel is close to all shops and bars
And not to mention the ocean views and walking distance to the beach
A must stay

  • Stayed: December 2012
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1  Thank Anth3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Caretaker M, General Manager at Mantra Twin Towns, responded to this reviewResponded December 27, 2012

We greatly appreciate you taking the time to write about your experiences at Outrigger Twin Towns Resort. We were delighted when we read that you enjoyed your stay and were just as impressed with our staff as we are! Hope to welcome you back in the very near future.

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Additional Information about Mantra Twin Towns

Address: Corner of Griffith and Wharf Streets | Tweed Heads NSW and Coolangatta, Coolangatta, Gold Coast, Queensland 4225, Australia (Formerly Outrigger Twin Towns Resort)
Location: Australia > Queensland > Gold Coast > Coolangatta
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Kitchenette Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Top resorts Hotel in Coolangatta
#2 Luxury Hotel in Coolangatta
#2 Family Hotel in Coolangatta
Price Range: $103 - $235 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Mantra Twin Towns 4*
Number of rooms: 350
Official Description (provided by the hotel):
Mantra Twin Towns is the perfect Gold Coast accommodation to put you in the centre of everything. You're right on the doorstep of the Twin Towns Services Club for easy access to all of the entertainment, restaurants and bars - you've only to stroll through Mantra Twin Towns' covered walkway. There are many beautiful beaches and famous surf breaks nearby, some excellent shopping and great variety of eating places. On site you have a choice of heated indoor and outdoor swimming pools, tennis courts, a fitness centre and steam room, outdoor barbecue area, mini golf course and games room. Maintenance Notice From the 29 January until 29 March 2018 the lifts of the Ocean Tower at Mantra Twin Towns are going through a significant refurbishment. Each lift will be out of service for 2 weeks per lift. There will always be 2 of the 3 lifts operational throughout this time. We apologise for any inconvenience this may cause. ... more   less 
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Also Known As:
Outrigger Twin Towns Hotel Coolangatta
Coolangatta Outrigger

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