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“Disappointing”
Review of Mantra Twin Towns

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Mantra Twin Towns
Ranked #3 of 12 Hotels in Coolangatta
Certificate of Excellence
Noosaville, Australia
Level 6 Contributor
109 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
“Disappointing”
Reviewed October 4, 2012 via mobile

Having just stayed at the Outrigger in Noosa, 2 nights ago we were pretty disappointed to see the room here. If the Noosa location is 5 stars, then in comparison this should be rated at 2, not 4.5.

The room was small and dingy, we had booked a room with a king bed, but received a queen, the "kitchenette" was really just a microwave and an empty fridge. No stocked mini bar. The air-conditioning unit didn't work, even on the coldest setting, we were sweltering and had to sleep with the balcony doors open just to get some sleep. (though that was a challenge in itself with all the street noise).

The bed was comfortable enough and the breakfast was decent, good location but overall you can find much better places.

  • Stayed September 2012
    • Value
    • Location
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    • Service
Helpful?
Thank WanderingWordSlinger
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Caretaker M, General Manager at Mantra Twin Towns, responded to this review, October 9, 2012
Thank you for choosing to stay at Outrigger Twin Towns Resort on this occasion. First, it is disappointing that the resort did not meet your expectations, however pleasing to read that our resort in Noosa well catered for your needs and expectations. Please be advised all Outrigger resorts do not feature a mini bar service.

Outrigger Hotels and Resorts Australia features four very different properties within the Outrigger group. Each resort caters for different markets, destinations and clientele with each resort being a true reflection of the Outrigger brand in each of their destinations.
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3,826 reviews from our community

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Rating summary
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  • Rooms
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  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (525)
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English first
Port Moresby, Papua New Guinea
Level 4 Contributor
30 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed October 1, 2012

I stayed here with my husband, 3kids (ages 7, 5 and 1) and my sister, all of us fell in love with the place. My kids enjoyed playing the mini golf (you just need to pay AU$2 to hire the golf club).
We stayed in 2-br apartment - the room was clean and beds are comfortable.
Though, I hope the management would be strict to all the guests to dry up before coming out of the pool area.
We would certainly come back.

  • Stayed September 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank hkhu31
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Caretaker M, General Manager at Mantra Twin Towns, responded to this review, October 9, 2012
Very pleased to read that you and your family enjoyed your holiday to Outrigger Twin Towns Resort. The mini putt putt is a crowd favourite with kids and adults alike; and glad that your children had a fun playing the game. We hope to welcome you and your family back on your next getaway.
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Central Coast
Level 5 Contributor
85 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
Reviewed October 1, 2012

Congratulations Outrigger on your fabulous staff. We have just spent a month in the USA and enjoyed great customer service in hotels but the staff in this hotel are top notch. From check in to check out they were superb. Special mention for Katie in reception. Apartment was spotless and we thoroughly enjoed our stay.

  • Stayed October 2012, traveled as a couple
    • Value
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Helpful?
Thank borntotravel15
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Caretaker M, General Manager at Mantra Twin Towns, responded to this review, October 9, 2012
Thank you and thrilled you enjoyed your stay with us at Outrigger Twin Towns Resort. We are very fortunate to have the calibre of staff that we do and are proud that they take their roles as host seriously. Katie is a valued staff member and an asset to our team. I have taken the liberty of forwarding your comments to our head offices in Surfers Paradise and Hawaii so that Katie receives the recognition that she is deservant of.

Many thanks for your comments, they are most appreciated. We look forward to welcoming you back soon.
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Stalybridge, United Kingdom
Level 2 Contributor
8 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed September 28, 2012

I travelled with my daughter and grandson. Our room was great two kingsize beds, fantastic size balcony and also kitchen facilities i.e. fridge, microwave, tea and coffee facilities. The hotel is situated in a great spot just across the road from the beach with plenty of eating places, coffee shops etc. The area is not too big and has the most beautiful beaches. Our breakfast was included in our deal and was really good. We ate in the hotel restaurants flame and Horizons in the evenings which were great with fantastic views over the beach. All in all an excellent choice. Parking was included in the deal and overall a great value for money hotel. Will definitely stay here again if in this area. Would certainly recommend to friends.

  • Stayed September 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Carolann18
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Caretaker M, General Manager at Mantra Twin Towns, responded to this review, September 30, 2012
Thank you for taking the time to write a review via Tripadvisor; it is greatly appreciated.

It was pleasing to read that you and your family enjoyed your holiday experience with us and that you were able to experience and explore the local area and the fantastic restaurants at Twin Towns Services Club. Outrigger Twin Towns Resort offers our guests everything in one location; especially with Twin Towns Services Club only an undercover walkway away!

We hope to welcome you and your family back in the near future.
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Level 3 Contributor
13 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed September 24, 2012

You can't get a better place to stay than this, if you're booked into a show next door, like we were, to see the band America. This time we were in the Harbour View tower, which meant we had views over Tweed Heads and the river, rather than the beachfront; however, it was much quieter in this tower. On a weekend it is always incredibly busy and there are always other functions e.g. weddings and we were unable to secure a deal that included breakfast as it was booked out. It was a shame becasue on other occasions we've been able to get this as part of our package and it's great value. The interiors are immaculate and very modern and clean. We were in a one-bedroom apartment and the clever design meant there were cooking and laundry facilities, which would be great for an extended stay. Nice complimentary toiletries too. Once you're booked in you don't need a car as you can walk to eithter Tweed City Shopping Centre or along the beachfront at Cooloongatta. A real gem!

  • Stayed September 2012, traveled as a couple
    • Value
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Helpful?
Thank MannionS
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Caretaker M, General Manager at Mantra Twin Towns, responded to this review, September 26, 2012
Thank you for taking the time to provide valuable feedback regarding your recent stay with us at Outrigger Twin Towns Resort.

We are pleased on this occasion you were able to experience our Harbour Tower one bedroom, fully self contained, apartments which can feature fantastic views of Jack Evans Harbour. Our “show and stay” packages, featuring the hotel style accommodation, full buffet breakfast for two and the show tickets are in demand and sell quickly as you experienced for the America show.

We hope to welcome you back to enjoy another show with us.
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brisbane
Level 2 Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed September 23, 2012

I have stayed at this hotel on several occasions and it never seems to date. Our room was , a hotel type, but had amenities to self cater.The decor, service and breakfast were first class. I would recommend this to any traveller

  • Stayed September 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank carden1520
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Caretaker M, General Manager at Mantra Twin Towns, responded to this review, September 30, 2012
Thank you for taking the time to write this lovely review on your recent stay with us.

We really do appreciate our guests providing us with feedback and are so pleased that you enjoyed your stay with us. It would be our absolute pleasure if you would return in the near future so that we can continue to create more wonderful memories for you and your family.
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2 reviews
Reviewed September 23, 2012

We loved our stay, great value, loved the buffett breakfast. The staff were friendly n helpful, they rang to make sure everything was ok. Great location.very close to beach n has so much to do. Our room was clean n nicely set out, loved the balcony n the view. loved every minute of our stay

  • Stayed September 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank liitle
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Caretaker M, General Manager at Mantra Twin Towns, responded to this review, September 26, 2012
Thank you for your feedback regarding your recent stay with us at Outrigger Twin Towns Resort.
We are delighted to read that your stay was enjoyable and you were pleased with the location of your room. We hope to host you again in the near future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Mantra Twin Towns

Property: Mantra Twin Towns
Address: Corner of Griffith and Wharf Streets | Tweed Heads NSW and Coolangatta, Coolangatta, Gold Coast, Queensland 4225, Australia (Formerly Outrigger Twin Towns Resort)
Location: Australia > Queensland > Gold Coast > Coolangatta
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Kitchenette Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Top resorts Hotel in Coolangatta
#1 Best Value Hotel in Coolangatta
#2 Family Hotel in Coolangatta
#2 Luxury Hotel in Coolangatta
Price Range (Based on Average Rates): $
Hotel Class:4 star — Mantra Twin Towns 4*
Number of rooms: 350
Official Description (provided by the hotel):
Mantra Twin Towns is the perfect Gold Coast accommodation to put you in the centre of everything. Queensland's Southern Gold Coast plays host to a plethora of entertainment, fun-in-the-sun activities and an endless supply of things to keep you busy. You're right on the doorstep of the Twin Towns Services Club for easy access to all of the entertainment, restaurants and bars - you've only to stroll through Mantra Twin Towns' covered walkway. There are many beautiful beaches and famous surf breaks nearby, some excellent shopping and great variety of eating places. HOTEL ROOMS Whether you're visiting the Gold Coast on business or for leisure, these hotel style rooms have everything you need including internet access, cable TV, refrigerator and private balcony with views over the city, ocean or river. There's a coin operated guest laundry, foreign exchange facilities, automated teller machine and complimentary under cover parking. You can choose from Hotel Room, Harbour Tower Hotel Room or Deluxe Room. APARTMENTS If you love to self-cater or need a bit of room travelling as a family or group, Mantra Twin Towns One, Two and Three Bedroom Apartments make the ideal choice. Very spacious with dining and living areas and full service kitchen. Penthouse apartments are also a great choice, with stunning views across the ocean and Gold Coast skyline and feature high speed internet and cable TV. FACILITIES If you're visiting the Gold Coast on business then you've come to the right place. Mantra Twin Towns really is the largest event centre in the region, catering for up to 1,100 guests or delegates. You'll appreciate the fully equipped business centre with free internet. Free internet is also available at Signatures Restaurant and Lobby Bar where you can choose from a traditional buffet at breakfast or an a la carte meal for dinner. Weddings are also a speciality with talented wedding coordinators here to advise you on our choice of beautiful venues for your ceremony and celebration. When arriving at Mantra Twin Towns you're greeted in style with a friendly welcome, and this will continue right throughout your stay, whether you choose our hotel style accommodation or self-contained apartments. On site you have a choice of heated indoor and outdoor swimming pools, tennis courts, a fitness centre and steam room, outdoor barbecue area, mini golf course and games room. Soothing massages are available on request and there's 24 hour reception, concierge and a tour desk. ... more   less 
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Also Known As:
Outrigger Twin Towns Hotel Coolangatta
Coolangatta Outrigger

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