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“Twin Towns Coolangatta.”
Review of Mantra Twin Towns

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Mantra Twin Towns
Ranked #3 of 12 Hotels in Coolangatta
Certificate of Excellence
Brisbane, Queensland, Australia
1 review
“Twin Towns Coolangatta.”
Reviewed May 9, 2012

Second time at this Hotel. A pleasure to stay. Great venue, great staff. I have no problems with recomending to friends and family.

Room Tip: Have stayed in rooms situated both sides of the hotel. Both offered a good view.
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  • Stayed April 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Nick W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Caretaker M, 255355 at Mantra Twin Towns, responded to this review, May 10, 2012
Dear Sandra N
Gold Coast

Thank you for the ecellent review and comments in relation to the service provided and bufett breakfast. It was indeed our pleasure to be of service to you and we trust that the next time you have an opportunity to stay with us, it may be longer than 1 night. Giving you a chance to enjoy the full Outrigger Experience. Thank you again for your valued comments and review.
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3,527 reviews from our community

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Rating summary
  • Location
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  • Rooms
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Traveler tips help you choose the right room.   Room tips (522)
Date | Rating
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English first
Level Contributor
55 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
Reviewed May 2, 2012 via mobile

Recently stayed at Outriggers Twin Towns as we were visiting for business.
First of all the positives: staff, cleanliness, location, breakfast and staff. Hang onto your staff, they are fantastic and apart from your location are your biggest asset.
The negatives were the towels and what is it with all the people sitting on couches in front of the elevators all using their iPhones and iPads. Is this a wifi hotspot. Whatever it is it is very off putting and makes the area look like a "hang out" the towels were threadbare and normally we would not think to change them after only one use lbut this time we did as they were that thin drying your self was almost an impossibility. Otherwise a pleasant stay.




Stayed May 2012
Helpful?
1 Thank Ann V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Caretaker M, 255355 at Mantra Twin Towns, responded to this review, May 8, 2012
Dear Mcentee

Firstly; Thank you for choosing Outrigger Twin Towns Resort for your business accommodation, your patronage is much appreciated. Thank you also for your positive comments in relation to our staff and the cleanliness of the property. And yes we do agree with your comments in relation to good professional staff, they are indeed a valuable asset and we appreciate their efforts, support and commitment given to ensuring the comfort of our guests. Secondly; I believe that the guests that you observed seated within the foyer area of the building using their electronic devices were members of a business conference group staying at the resort. And yes I believe that they were possibly taking the advantage of; and accessing the free Wifi facility and service. Thirdly; your comments in relation to the quality of bath towels provided has also been acknowledged and notes and this situation is currently being addressed with our linen company and provider of this service. Again thank you for your business and comments, both much appreciated.
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Brisbane, Australia
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed April 30, 2012

My family and I have always stayed at Twin Towns every school holidays when I was growing up and we loved it. So going on experience I immediately booked for my engagement party. Well where I should start! The front desk staffs are hopeless, very rude, unhelpful and pathetic. Some inexperienced drop kick told me that I cannot book to stay at the hotel, at the front desk - I had to call an outside number??? The service in the club was just as bad - rude and all too busy to help you. The only positives I can say for the place is that the events team is good and the rooms were clean. I am not the sort of person to B***h or leave comments and I am definitely not doing this to get a 'response' from the resort. Anyways there are a thousand places I would rather stay (including camping) than to stay at this hotel ever again. For me service is everything and the service not only myself but the 54 guests I brought to the hotel for my party received is far, very far from good. This resort needs major works - staff, image, cleanliness in and around the place and service!

Room Tip: Luck of the draw ....
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  • Stayed February 2012, traveled with family
    • Value
    • Location
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Helpful?
4 Thank Jessica2012_12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Caretaker M, 255355 at Mantra Twin Towns, responded to this review, May 3, 2012
Jessica2012_12
Brisbane

Dear Jessica, thank you for your ‘posting’ and taking the time to provide such a ‘descriptive’ review on your stay. Please accept our apology if we failed to meet your personal expectations in relation to your accommodation experience. However I was pleased to see that there were at least some positives within your review in relation to the rooms being clean and acceptable etc’. Your comments have been duly acknowledge and discussed with our staff with the intention of these assisting us to improve both our product presentation of the property and our services provided to guests. With regards to your comments in relation to the Club and their staff etc, please be advised that these comments have been conveyed to the TTSC Management Team for attention. As the club, function, conference facilities of which it appears you utilised for your party are not managed or operated by Outrigger Resorts. But as we often work in partnership together with the Club on many events we are just as enthusiastic in our endeavours to ensure that all resort guests and visitors to the TTSC receive a professional service. Thank you for assisting us in these endeavours.
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London
1 review
Reviewed April 30, 2012

I emailed before our visit to ask for a room with a nice view and we were not disappointed. We were given a top floor room with an amazing view. The rooms furnished to a high standard, the staff were very helpful and friendly and we had a wonderful stay here. We did not eat in the hotel except for one chinese takeaway, which was very tasty. The location of the hotel is very good, close to the beach, local restaurants and shops.

  • Stayed April 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank CazzaHan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Caretaker M, 255355 at Mantra Twin Towns, responded to this review, May 3, 2012
Dear CazzaHan
London UK

It was indeed a pleasure to receive such a positive review on your recent stay with us here at Outrigger Twin Towns Resort. We are delighted that your stay with us was a happy one and a wonderful experience. Your comments in relation to the accommodation provided and service received from the staff during your stay have been appreciated by the team. Thank you for choosing to stay with us and it was indeed our pleasure to be your Australian ‘Hosts’ during your visit to the Southern Gold Coast region. Wishing you safe travels always – The Outrigger Twin Towns Resort Team.
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Picton NSW
Level Contributor
29 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed April 24, 2012

Stayed here many times before and enjoyed our stay. This time, very disappointed to find Signatures Restaurant is only open for full buffet B/fast this was very tasty however has no variety from day to day. No meals available at all within the hotel at anytime and only available at the connecting club till 8.30pm (very nice though) so don't arrive too late or you will go hungry. Hotel rooms have daily serving why??? I'm not sure.... they don't do much! Staff are friendly especially the lady greeting you for breakfast and the decor is pleasant. The Beds are very comfy however the showers are a trickel good luck if you have long hair and want to wash it.

  • Stayed April 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank PictonJan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Caretaker M, 255355 at Mantra Twin Towns, responded to this review, April 30, 2012
Dear PictonJan
Picton

Thank you for taking the time to provide us with your feedback in relation to your recent stay. Please accept our apology for your disappointment with the opening hours for 'Signatures Restuarant'. Unfortunately this facility and venue is not managed by Outrigger Resorts and is still under the management of the Twin Towns Service Club and therefore we are unable to make any changes to this present operational structure for the convenience of our Resort guests. But pleased that you enjoyed the buffet breakfasts provided during your stay. Thank you also for your comments about our friendly staff and comfortable beds. Comments such as yours are very much appreciated and are also acknowledged by our staff. Thank you again for both your review and patronage. Best regards the Outrigger Team.
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The Entrance, Australia
Level Contributor
18 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
Reviewed April 24, 2012

We stayed here for 3 nights, and like the previous two times we have stayed here, we really enjoyed our stay. This time, the room was on the 5th. floor and we had great ocean views. The room was of a very high standard and the bed was very comfortable. The location of Outrigger is very central to shops, cafes, shopping centre and the beautiful beach. We loved the delicious buffet breakfast. We attended a concert at Twin Towns on the Saturday night, and it was really convenient to walk back to our room, and not have to worry about carparking and travelling back in the car, afterwards.

  • Stayed April 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank NettiD
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Caretaker M, 255355 at Mantra Twin Towns, responded to this review, April 30, 2012
Dear NettiD
The Enterance

'Very Convenient Location', yes we would have to agree with you, but then we may be bias in regards to the property and our location. Particularly as you have mentioned with the many restuarants, shopping centre and many other facilities all within walking distance from the property, not forgetting the esplanade and beach also nearby. Delighted to hear that you enjoyed the buffet breakfasts and also that you found the beds to be comfortable. Definitely an important part of any stay, ensuring that you enjoy a comfortable nights rest. Thank you for your posting and we trust that you will return again soon, when you next have the opportunity to take in another concert at the adjoining TTSC.
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Sydney Australia
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed April 23, 2012

I recently traveled to this resort for a conference. The location is great, 2 minute walk to the beach. The hotel itself is connected to a club, which was very handy for the conference was held there. Lots of different bars and lots of choice for food. The breakfast was excellent and wasn't run out by 10am like most hotel breakfasts. The room we stayed in was a Harbour Tower Room with a king bed split in two as there were who of us traveling together. The room itself was tiny and so was the bathroom. I expected bigger for a hotel of this rating but it was still very modern and clean. The staff were extremely helpful. Overall a really great weekend. I would definitely stay there again but I'd book a bigger room next time.

Room Tip: On weekends there is live music downstairs, so request a high floor to get away from the noise.
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  • Stayed April 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank AusCookie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Caretaker M, 255355 at Mantra Twin Towns, responded to this review, April 30, 2012
Dear Auscookie
Sydney

Thank you for taking the time to 'post' your review of the property. Thank you also for your comments about your accommodation and our facilities, it was our pleasure to be your host. We trust that your conference was a success and we look forward to having you stay with us again when next you have an opportunity to visit Coolangatta. Thank you for chossing to stay with Outrigger Twin Towns Resort.
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Additional Information about Mantra Twin Towns

Property: Mantra Twin Towns
Address: Corner of Griffith and Wharf Streets | Tweed Heads NSW and Coolangatta, Coolangatta, Gold Coast, Queensland 4225, Australia (Formerly Outrigger Twin Towns Resort)
Location: Australia > Queensland > Gold Coast > Coolangatta
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Kitchenette Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Best Value Hotel in Coolangatta
#1 Top resorts Hotel in Coolangatta
#2 Luxury Hotel in Coolangatta
#2 Family Hotel in Coolangatta
Price Range (Based on Average Rates): $
Hotel Class:4 star — Mantra Twin Towns 4*
Number of rooms: 350
Official Description (provided by the hotel):
Mantra Twin Towns is the perfect Gold Coast accommodation to put you in the centre of everything. Queensland's Southern Gold Coast plays host to a plethora of entertainment, fun-in-the-sun activities and an endless supply of things to keep you busy. You're right on the doorstep of the Twin Towns Services Club for easy access to all of the entertainment, restaurants and bars - you've only to stroll through Mantra Twin Towns' covered walkway. There are many beautiful beaches and famous surf breaks nearby, some excellent shopping and great variety of eating places. HOTEL ROOMS Whether you're visiting the Gold Coast on business or for leisure, these hotel style rooms have everything you need including internet access, cable TV, refrigerator and private balcony with views over the city, ocean or river. There's a coin operated guest laundry, foreign exchange facilities, automated teller machine and complimentary under cover parking. You can choose from Hotel Room, Harbour Tower Hotel Room or Deluxe Room. APARTMENTS If you love to self-cater or need a bit of room travelling as a family or group, Mantra Twin Towns One, Two and Three Bedroom Apartments make the ideal choice. Very spacious with dining and living areas and full service kitchen. Penthouse apartments are also a great choice, with stunning views across the ocean and Gold Coast skyline and feature high speed internet and cable TV. FACILITIES If you're visiting the Gold Coast on business then you've come to the right place. Mantra Twin Towns really is the largest event centre in the region, catering for up to 1,100 guests or delegates. You'll appreciate the fully equipped business centre with free internet. Free internet is also available at Signatures Restaurant and Lobby Bar where you can choose from a traditional buffet at breakfast or an a la carte meal for dinner. Weddings are also a speciality with talented wedding coordinators here to advise you on our choice of beautiful venues for your ceremony and celebration. When arriving at Mantra Twin Towns you're greeted in style with a friendly welcome, and this will continue right throughout your stay, whether you choose our hotel style accommodation or self-contained apartments. On site you have a choice of heated indoor and outdoor swimming pools, tennis courts, a fitness centre and steam room, outdoor barbecue area, mini golf course and games room. Soothing massages are available on request and there's 24 hour reception, concierge and a tour desk. ... more   less 
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Also Known As:
Outrigger Twin Towns Hotel Coolangatta
Coolangatta Outrigger

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