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“Value for money Star Hotel”
Review of Mantra Twin Towns

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Mantra Twin Towns
Ranked #3 of 12 Hotels in Coolangatta
Certificate of Excellence
Thane, India
Level 1 Contributor
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Value for money Star Hotel”
Reviewed October 28, 2011

Outrigger is the best value for money for our family out of all the places that we stayed during our visit to Australia, as the price included good breakfast for all, apart from very good room and location near the Tweed Heads beaches. Although at the south end of the city, which is far away from the places of amusement parks, we had good transport connections and in fact could see major parts of the city because of that. The staff are friendly, the hotel and the room are neat and clean with many facilities; however, one could learn more by a little research about finer points that the city can offer. One could obtain their resort's temporary membership with good benefits from their associate services which have variety, good atmosphere and reasonably price. Although they did not reply to my email for cancellation 1 of 2 reserved family rooms for 8, as 3 could not make it, they allowed 5 of us to stay in one Family room. I was surprised to learn that they expect the guest to behave like part owners!

Room Tip: See the amenities suiting your requirement in their website, and ask for room at higher floor with g...
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  • Stayed October 2011, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank HariThane_India
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Caretaker255335, General Manager at Mantra Twin Towns, responded to this review, November 1, 2011
Thank you for your valuable feedback regarding your family’s holiday to Outrigger Twin Towns and Coolangatta. We appreciate the level of detail provided and hope that we can welcome you and your family back to the destination of choice in the near future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
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Traveler tips help you choose the right room.   Room tips (525)
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English first
Toowoomba, Australia
2 reviews
Reviewed October 26, 2011

After a travel agent booking stuff-up, where we were booked in for 2012. At 6pm on a Friday night nowhere to go as the accommodation was full and we were 12months too early. Race weekend.
Outrigger was given a call and fitted us in to the two bedroom unit that we required. Great king size beds, everything great in the rooms. Also wonderful restaurants and so close to the shops. We had a great weekend after what could have been a disaster.

  • Stayed October 2011, traveled as a couple
    • Value
    • Location
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    • Rooms
    • Cleanliness
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Helpful?
Thank Joy K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Caretaker255335, General Manager at Mantra Twin Towns, responded to this review, November 1, 2011
Thank you so much for your time in writing a review about your recent stay with us at Outrigger Twin Towns Resort.

It is great to hear that despite the initial unpleasant dealings due to incorrect booking dates the remainder of your stay was enjoyable and met all of your expectations. See you again in the near future!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Morayfield
Level 1 Contributor
4 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed October 26, 2011

We were very happy in the 1 bedroom appartment. Everything was in working order, all was as it should be :) Yes, as some people have mentioned SOME the clientelle are
"older" but so what? I loved the atmosphere and the breakfast was the BEST we have ever had, awesome buffet!

Room Tip: Go for the one bedrooms!
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  • Stayed October 2011, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Lucie L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Caretaker255335, General Manager at Mantra Twin Towns, responded to this review, November 1, 2011
We are delighted to hear that you “loved” and enjoyed your stay at Outrigger Twin Towns Resort. We really appreciate you taking the time to write and share your experiences. We hope that we have the opportunity to welcome you back again soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Minorca, Spain
1 review
Reviewed October 26, 2011

We were absolutuely delighted when a very pleasant, helpful girl at the desk found us a room immediately.We arrived at 7.30am and knew that check-in was 2pm but after travelling all night by train we were desperate for a shower and change of clothes. The room was heaven sent, very roomy, spotless with plenty of towels, coffee and comfy beds as well as a balcony for morning coffee and pre dinner drinks
Breakfast was an eating experience not to be missed - beautiful location and a wonderful choice of dishes.
The meeting rooms were all that we could expect and more. Altogether it was a wonderful week-end and we would very happily repeat it Thank you indeed

  • Stayed October 2011, traveled on business
    • Value
    • Location
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    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Joyce F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Caretaker255335, General Manager at Mantra Twin Towns, responded to this review, November 1, 2011
It was a pleasure to read about your personal experiences with all aspects of the resort. We were all very pleased to read that you had a delightful time and hope that we can repeat this experience for you again in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Gold Coast, Queensland, Australia
Level 2 Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed October 23, 2011

We, with another couple booked into the Outrigger Twin Towns Resort for a a weekend away. We were greeted by friendly staff and the apartments were superb, very spacious and clean. We would highly recommend a stay in this resort.

Room Tip: The rooms overlooking the pool were quiet
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  • Stayed October 2011, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Teresa P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Caretaker255335, General Manager at Mantra Twin Towns, responded to this review, November 1, 2011
Thank you for taking the time to write about your recent weekend away with us at Outrigger Twin Towns Resort.

It is pleasing to read that you enjoyed your stay and were impressed with the service received by the team. All comments have been issued directly to the staff so that they receive the recognition they deserve.

We look forward to welcoming you both back to the resort in the near future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney, Australia
Level 6 Contributor
109 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
Reviewed October 22, 2011

I stayed two nights at the Twin Towns Resort and found the room larger than your standard hotel room. I was told by staff that the rooms were individually owed and the property was managed by the Hawaiian based Outrigger group. The building looks as if it was built in the late 70's or 80's with some minor updates within the past 5 years or so. The facilities are in good condition although slightly dated but spotlessly clean.

The main attraction was the size of the room and the location just across from the fantastic beach. Each room faces the ocean with a large balcony to enjoy the view and the sun. Inside the room it contains a large flat screen TV, desk with internet cable and phone. Just beware of the wifi that you need to pay for separately as this kept dropping out and I gave up trying to use it. Other features are the kitchenette containing a small sink, microwave oven and fridge which would be useful if you are staying here for more day a few days. The other bonus for me was the full sized ironing board and steam iron. Most hotels seem to forget this and you are often lucky to get a small ironing board and a dry iron which are usually useless for pressing garments.

The only downside was the late opening of the buffet breakfast which due to daylight saving changes opened at 7:30am NSW time which meant I was forced to have breakfast at McDonalds (luckily) across the road so I could hit the road in time. They only seem to cater for leisure guests on QLD time which given that the hotel is on the boarder is a little short sighted. Plus if you are driving you will need to ask reception for parking instructions as parking in this large complex is not quite straightforward.

There are plenty of places to eat around the hotel and it is connected to the local services club if you like poker machines and standard club bistro food.

Overall I'd stay here again, especially for a weekend on the beach and it's only 10 mins from the Coolangatta airport.

Room Tip: Ask for a higher room as all have a view
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  • Stayed October 2011, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank stephen787
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Caretaker255335, General Manager at Mantra Twin Towns, responded to this review, October 24, 2011
Thank you for taking the time to write and provide so much detail regarding your recent experience with Outrigger Twin Towns Resort. It was a pleasure to read that you enjoyed the facilities and your stay with us.

Signatures Restaurant (buffet breakfast restaurant) is owned and managed by Twin Towns Services Club with Outrigger Twin Towns Resort managing the two accommodation towers. I have taken the liberty of forwarding your feedback onto TTSC for their consideration regarding operating times.

We look forward to welcoming you back to the resort and Coolangatta.
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1 review
Reviewed October 22, 2011

My husband and I always go to your resort when we find time to get away .as we work six days a week . We also foster children an a long term bases and the break away is like heaven. Thank you and keep up the good work.

  • Stayed October 2011
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Winner1212
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Caretaker255335, General Manager at Mantra Twin Towns, responded to this review, October 24, 2011
Thank you for choosing to return to Outrigger Twin Towns Resort for your well deserved breaks. It is an honour to host you and your husband and we hope your next planned get away is not too far away!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Mantra Twin Towns

Property: Mantra Twin Towns
Address: Corner of Griffith and Wharf Streets | Tweed Heads NSW and Coolangatta, Coolangatta, Gold Coast, Queensland 4225, Australia (Formerly Outrigger Twin Towns Resort)
Location: Australia > Queensland > Gold Coast > Coolangatta
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Kitchenette Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Best Value Hotel in Coolangatta
#1 Top resorts Hotel in Coolangatta
#2 Family Hotel in Coolangatta
#2 Luxury Hotel in Coolangatta
Price Range (Based on Average Rates): $
Hotel Class:4 star — Mantra Twin Towns 4*
Number of rooms: 350
Official Description (provided by the hotel):
Mantra Twin Towns is the perfect Gold Coast accommodation to put you in the centre of everything. Queensland's Southern Gold Coast plays host to a plethora of entertainment, fun-in-the-sun activities and an endless supply of things to keep you busy. You're right on the doorstep of the Twin Towns Services Club for easy access to all of the entertainment, restaurants and bars - you've only to stroll through Mantra Twin Towns' covered walkway. There are many beautiful beaches and famous surf breaks nearby, some excellent shopping and great variety of eating places. HOTEL ROOMS Whether you're visiting the Gold Coast on business or for leisure, these hotel style rooms have everything you need including internet access, cable TV, refrigerator and private balcony with views over the city, ocean or river. There's a coin operated guest laundry, foreign exchange facilities, automated teller machine and complimentary under cover parking. You can choose from Hotel Room, Harbour Tower Hotel Room or Deluxe Room. APARTMENTS If you love to self-cater or need a bit of room travelling as a family or group, Mantra Twin Towns One, Two and Three Bedroom Apartments make the ideal choice. Very spacious with dining and living areas and full service kitchen. Penthouse apartments are also a great choice, with stunning views across the ocean and Gold Coast skyline and feature high speed internet and cable TV. FACILITIES If you're visiting the Gold Coast on business then you've come to the right place. Mantra Twin Towns really is the largest event centre in the region, catering for up to 1,100 guests or delegates. You'll appreciate the fully equipped business centre with free internet. Free internet is also available at Signatures Restaurant and Lobby Bar where you can choose from a traditional buffet at breakfast or an a la carte meal for dinner. Weddings are also a speciality with talented wedding coordinators here to advise you on our choice of beautiful venues for your ceremony and celebration. When arriving at Mantra Twin Towns you're greeted in style with a friendly welcome, and this will continue right throughout your stay, whether you choose our hotel style accommodation or self-contained apartments. On site you have a choice of heated indoor and outdoor swimming pools, tennis courts, a fitness centre and steam room, outdoor barbecue area, mini golf course and games room. Soothing massages are available on request and there's 24 hour reception, concierge and a tour desk. ... more   less 
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Also Known As:
Outrigger Twin Towns Hotel Coolangatta
Coolangatta Outrigger

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