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“Great stay” 4 of 5 bubbles
Review of Mantra Twin Towns

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Mantra Twin Towns
Ranked #2 of 12 Hotels in Coolangatta
Certificate of Excellence
Brisbane, Australia
Level Contributor
83 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
“Great stay”
4 of 5 bubbles Reviewed August 19, 2011

Room was great ,only down side was having to wait to get in .Show was good.Breakfast ,there was plenty of variety the only down side was the price We thought that it was a bit over the top.So next time will go elsewhere for breakfast.Overall the stay was good 4/5

  • Stayed August 2011, traveled as a couple
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Cleanliness
Helpful?
Thank Toby P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CaretakerManager, Manager at Mantra Twin Towns, responded to this review, August 21, 2011
Our hotel rooms are packaged with free breakfast and our apartments, because they are larger and have full kitchen facilities, are not. If you are staying in the apartments and don’t wish to use the Service Club restaurant facilities, there are some fantastic breakfast options within a short walk; everything from the brand names of Coffee Club through to some great local cafes like Scooterini’s just across the road. Of course, Coles and Wollies are just behind the Resort if a self catered option is what you’re after.
Not sure why you had to wait on arrival, if before 2pm check in time we generally take your mobile number and call as soon as we can get the room cleaned. Apologies for any inconvenience caused on this last stay.
We look forward to welcoming you back.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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3,198 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (514)
Date | Rating
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English first
Adelaide, Australia
Level Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 bubbles Reviewed August 17, 2011

We stayed for 5 nights, and was given a one bedroom on the 13th floor with a nice view of the sea and the hinterland. Overall, the apartment was well maintained. The kitchen facilities is really good (except for the knives - with the have given us a larger straight profile knife). The bed is comfortable and night time is very quite for a really good night sleep. We asked is they have a weight scale before leaving to check our baggage weight before flying back. Unfortunately they don't have any. It will be nice if they have one available, especially with today's strict airlines baggage policy. Location wise, it's a bit far to the main attractions in Gold Coast (Surfers Paradise, Seaworld, Broadbeach, etc), but if you have car, it's not a problem at all. I would high recommend staying at Outrigger Twin Towns.

  • Stayed August 2011, traveled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Hidayat S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CaretakerManager, Manager at Mantra Twin Towns, responded to this review, August 21, 2011
Weight scales for bags – wow, what a great idea. Whilst we have not been asked that before, it is a great idea and I’ll look to see if we can organise something in our Bellman’s store room for use into the future.
The glitter strip and/or the theme parks are indeed about a 40 minute drive, traffic dependant, up the Gold Coast highway/ M1 respectively but I guess we like it that way. Surrounded by arguably the best beaches in Australia and access to the beautiful Tweed and Caldera, it’s nice to know you can get up there if you want it but know you’re returning to paradise after the excitement of it all.
Thank you so much for your wonderful comments and recommendation to stay, we certainly look forward to welcoming you back.
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melbourne
Level Contributor
11 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 bubbles Reviewed August 17, 2011

fell in tove with this place as soon as i entered my 1bdrm apartment. modern with everything i needed for a one night stay! the view was lovely especially having a sliding door from the bedroom lead out to the balcony - was definitely heaven having a arvo nap on my huge king size bed with the sun shining on me & with the mild breeze flowing around :) loved the fact i could hook up my flashdrive to the bdroom telly to listen to music. enjoyed the bath & the fact that i cud see out to the bdrm and that stunning view! outdoor pool is lovely - looks like it would be a huge hit during the summer, spa was a lil cold for my liking tho - otherwise great facilities. gym looked huge. guy at reception was very helpful the morning i was checking out at 6am. i had a lot of bags to carry so called him for a trolley but as he was the only one down there he said he couldnt but if i like i can come down to get it. i understood but its abit of a walk to lobby so opted to drag my bags hahahaha. got off the elevator & he was there with the trolley :) was soo grateful! great service!!!. sorry i forgot your name but you are a champ!!!! hoping to get back to outriggers some day soon!!! thanks :)

Room Tip: ask for the new tower
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  • Stayed August 2011, traveled solo
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank cpupuke
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CaretakerManager, Manager at Mantra Twin Towns, responded to this review, August 21, 2011
Oh, I know his name!

I’ll be sure to let him know your wonderful comments are posted on Tripadvisor and we’ll all make a fuss about it. I’m very proud of the individuals working with us here at Outrigger Twin Towns Resort and we all very much enjoy our experience at work.

Thank you for your comments and taking the time to post your thoughts. We certainly hope to see you back.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Perth, Australia
Level Contributor
50 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
5 of 5 bubbles Reviewed August 15, 2011

Our 3 night stay in an "as new" one bedroom apartment located in the border town of Tweed Heads was most enjoyable. The apartment contained a fully equipped kitchen, lounge area and a table with 4 chairs. A large flat screen TV and stereo system complimented the lounge area.

The separate bedroom also included a large flat screen TV with cable TV channels. The bathroom was large and included a washing machine and dryer which we used several times.

The resort includes many activities: gym, swimming pool, games room with electronic machines, internet room, mini golf etc etc.

Located on the opposite side of the road to the huge Twin Towns Services Club with its 7 restaurants and live entertainment. A covered walkway above the road connects the Outrigger to Twin Towns Club.

Our stay was most enjoyable.

  • Stayed July 2011, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank Lacepede
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CaretakerManager, Manager at Mantra Twin Towns, responded to this review, August 21, 2011
Well, we’ll be asking you to be involved in our marketing team! Thank you for posting your experience and we look forward to welcoming you back soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Queensland
Level Contributor
60 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
4 of 5 bubbles Reviewed August 14, 2011

booked a show and stay package, the room(suite) was a very generous size, beautifully furnished, spotless, great view, the staff on arrival and for breakfast were helpful, polite and extremely courtous. The only thing that could have been improved was the show tickets were to the side of the stage, when purchasing the whole package I think the seats could be slightly better, but we will stay again.

  • Stayed August 2011, traveled as a couple
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank babiesquuensland
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CaretakerManager, Manager at Mantra Twin Towns, responded to this review, August 21, 2011
Thank you and I will certainly be showing our housekeepers and public area cleaners your post; they certainly appreciate the recognition.

Twin Towns Services Club does try to look after our guests who book the show & stay packages. Once booked through our system, they allocate the next best available so there still is a fair case of first in best dressed. With the Club attracting some well known acts its certainly recommended to book early.

We look forward to welcoming you back soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Auckland Region, New Zealand
Level Contributor
46 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
3 of 5 bubbles Reviewed August 12, 2011

I stayed here one night for business at Coolangatta Airport. Staff were very friendly and room was OK, had a small desk, great views from the balcony of my room on the 11th floor of Red Tower (see photos). Room was clean and in good condition. Internet access was good, especially free access in the bar by the lobby. Free parking as well. There were decent indoor and outdoor pools and breakfast was very good.

Options for eating and drinking were pretty poor though. The bar by reception is very small and doesn't serve food. There was a club attached to the hotel which had a few places to eat and drink at good value, but was pretty budget surroundings, some without table service.

I went for a walk outside the hotel about a block away at 10pm for a drink and everything was dead except for some hoons in cars. I ended up back at the hotel watching a covers band with a geriatric audience. Maybe it was the time of year.

If I was there with my family I may go there but would probably try and find somewhere else for business visits.

  • Stayed August 2011, traveled on business
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank mbroomhead
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CaretakerManager, Manager at Mantra Twin Towns, responded to this review, August 21, 2011
Thank you for your comments and, yes, you would be spot on with your recommendations and observations about Coolangatta, the Services Club and our market segments. Whilst our location to Coolangatta Airport does attract a number of corporate travellers, our Hotel does cater to the Services Club members and visitors whilst our Apartments cater well the family away on the Aussie Beach holiday. Hope we see you return with family in tow soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Adelaide, Australia
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 bubbles Reviewed August 10, 2011

I stayed here with my partner who was attending a conference. She booked this hotel for the convenience of being in the hotel that was hosting the conference.

Being the #1 hotel in Coolangatta and being advertised a beautiful 4.5 star resort with restaurants and all the amenities we were excited to stay here.. however it was so far from meeting my expectations its not even funny.

Although it wasn't a horrible experience it was so mediocre and weird in every aspect that I just wanted to leave by the 3 night.

Don't get me wrong, this is not a terrible hotel but it is very average and is a very strange place.

Here's a run down of the positives and negatives I encountered;

The Positives

- Good location (close to restaurants, beach transport)
- Room had everything we needed (TV, radio, fridge, toaster, kettle, etc)
- Decent view from balcony (ocean between 3 high rises)
- Live music at night (if your into the oldies music)


The Negatives

- A lot of the staff were friendly but unprofessional
- Around 400m walk from room to outside (gets very tiring and frustrating)
- Very small room
- Mould in shower
- Exhaust fan in bathroom was permanently on (this is a feature not an issue)
- Air-con was overly loud
- Phone in the room had issues
- Temperamental lift (got stuck twice)
- Charged for towels to use at the pool
- Both pools & spa needed a bit of work (had missing tiles)
- Spa was cold
- Had to 'sign-in' to access the restaurants. Then I had to then keep the piece of paper and present it everytime
- The 5 restaurants advertised and presented as 'gourmet' food was mass produced (like you'd find in a large nursing home)
- Waited 25 minutes in a line to order dinner at one the restaurants (everyone else was as unhappy as I was)
- No room service
- Expensive in room WiFi and no business centre as advertised (just an Internet cafe)
- A very strange atmosphere;

There are also a heap strata title apartments for retirees in the hotel. And lots of conference facilities. So the hotel is set up for mass volume and retirees. Be warned that 95% of the people in the restaurant and gaming section of the hotel are over 65. (nothing against retirees but gives you a feel for the strange atmosphere).

On the fourth day we run into a lady in the lift who said to us – "I can't wait to get out of this place!" .. "this place is disgusting" .. "the long walk to your room" .. "Got stuck in the lift" ..

So were weren't the only ones who couldn't wait to leave.

  • Stayed August 2011, traveled on business
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
1 Thank raspr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CaretakerManager, Manager at Mantra Twin Towns, responded to this review, August 11, 2011
Strange response given what we clearly represent the Resort to be is exactly what you identified exists. I guess if one partner is staying for a conference and the other being self entertained there is always likely to be compromise in meeting expectations; certainly unfortunate we failed to meet yours on this occasion.

Just for clarity, and by all means please review our website and that of Twin Towns Services Club, the accommodation (reception, reservation and housekeeping), managed by Outrigger, and the F&B (staffing, conferencing, restaurants, bars, pokies, showroom and daily entertainment), managed by Twin Towns Services Club, are indeed two separate business houses working together to provide as seamless Resort experience as possible.

As a Services Club, by its nature, Twin Towns Services Club caters to and attracts an older clientele. As a Holiday Resort, Outrigger caters to and attracts older clientele who frequent the Club. We are also blessed with proximity to a series of Australia’s premier beaches including Kirra, Coolangatta, Snapper, D’bar and Point Danger; so attract and cater to families and surf related travellers.

Being the #1 rated Trip Advisor hotel in Coolangatta and being advertised a beautiful 4.5 star resort with restaurants and all the amenities is something we don’t take lightly and appreciate we can achieve the right thing, in the right way, at the right time – most of the time. Our sincere apologies you found it disappointing.
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Additional Information about Mantra Twin Towns

Property: Mantra Twin Towns
Address: Corner of Griffith and Wharf Streets | Tweed Heads NSW and Coolangatta, Coolangatta, Gold Coast, Queensland 4225, Australia (Formerly Outrigger Twin Towns Resort)
Location: Australia > Queensland > Gold Coast > Coolangatta
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Kitchenette Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Top resorts Hotel in Coolangatta
#2 Luxury Hotel in Coolangatta
#2 Family Hotel in Coolangatta
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Mantra Twin Towns 4*
Number of rooms: 350
Official Description (provided by the hotel):
Mantra Twin Towns is the perfect Gold Coast accommodation to put you in the centre of everything. Queensland's Southern Gold Coast plays host to a plethora of entertainment, fun-in-the-sun activities and an endless supply of things to keep you busy. You're right on the doorstep of the Twin Towns Services Club for easy access to all of the entertainment, restaurants and bars - you've only to stroll through Mantra Twin Towns' covered walkway. There are many beautiful beaches and famous surf breaks nearby, some excellent shopping and great variety of eating places. HOTEL ROOMS Whether you're visiting the Gold Coast on business or for leisure, these hotel style rooms have everything you need including internet access, cable TV, refrigerator and private balcony with views over the city, ocean or river. There's a coin operated guest laundry, foreign exchange facilities, automated teller machine and complimentary under cover parking. You can choose from Hotel Room, Harbour Tower Hotel Room or Deluxe Room. APARTMENTS If you love to self-cater or need a bit of room travelling as a family or group, Mantra Twin Towns One, Two and Three Bedroom Apartments make the ideal choice. Very spacious with dining and living areas and full service kitchen. Penthouse apartments are also a great choice, with stunning views across the ocean and Gold Coast skyline and feature high speed internet and cable TV. FACILITIES If you're visiting the Gold Coast on business then you've come to the right place. Mantra Twin Towns really is the largest event centre in the region, catering for up to 1,100 guests or delegates. You'll appreciate the fully equipped business centre with free internet. Free internet is also available at Signatures Restaurant and Lobby Bar where you can choose from a traditional buffet at breakfast or an a la carte meal for dinner. Weddings are also a specialty with talented wedding coordinators here to advise you on our choice of beautiful venues for your ceremony and celebration. When arriving at Mantra Twin Towns you're greeted in style with a friendly welcome, and this will continue right throughout your stay, whether you choose our hotel style accommodation or self-contained apartments. On site you have a choice of heated indoor and outdoor swimming pools, tennis courts, a fitness centre and steam room, outdoor barbeque area, mini golf course and games room. Soothing massages are available on request and there's 24 hour reception, concierge and a tour desk. Maintenance Notice: Mantra Twin Towns is undergoing external rectification of the Ocean Tower. The work will be carried out from 5 May 2016 until 11 October 2016. Due to the nature of the refurbishment, there may be some noise. We apologise for any inconvenience this may cause. ... more   less 
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Also Known As:
Outrigger Twin Towns Hotel Coolangatta
Coolangatta Outrigger

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