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“Can't be bettered”

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Kirra Surf Apartments
Certificate of Excellence
Brisbane, Australia
Level 6 Contributor
98 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
“Can't be bettered”
Reviewed January 27, 2014

Just back from a long weekend in this most beautiful place. Our room (506) was immaculate with a totally stunning view. The beds were divinely comfortable and the kids just loved the pool and close proximity to the beach. We walked to dinner most nights and sampled ice creams and gelatos from the shops nearby.The inclusion of a washing machine and dryer was a plus. A perfect family holiday location and (thankfully) light years away from tawdry Surfer's Paradise.

  • Stayed January 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Natalie P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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297 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (81)
Date | Rating
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English first
Busselton, Australia
2 reviews
Reviewed January 26, 2014

this hotel was amazing i would live in it if i could.we had a family of five adults in a three bedroom apartment and at no time did we fell like we were in each other way it was very clean and modern. we enjoyed the beautiful views of kirra beach from our very generous size balcony.the location was great walking distance to anything you need. the staff we very personal and friendly but professional at the same time.i highly recommend this hotel.

  • Stayed January 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Cheyenne H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brisbsne
Level 2 Contributor
5 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed January 25, 2014 via mobile

We were very disappointed because we were expecting a high standard because of the amount we paid for staying the week of xmas. However we were deeply disappointed!! The facilities were very poor! The gym was a small room with a few pieces of equipment which was impossible to accommodate more than one or two people at the same time. The pool was not designed for older people or those with any mild form of disability because getting out of the pool would have been difficult. As there were no steps I was unable to use the pool at all. I was also disappointed there was no games room for visitors to enjoy. It didnt get any better in our unit either because our spa bath didnt work and the washing machine was faulty. We also found the grill hadnt been cleaned as there was grime caked on. The airconditioner also dripped water onto the carpet and the fire alarm was broken. At over $4, 000 I was extremely disappointed. Compared to another apartment close by and at least $1, 000 less but with far better facilities, I know where I will be spending my next christmas. I would not recommend Kirra Surf to anyone as it is not good value for money!

Stayed December 2013, traveled with family
Helpful?
4 Thank Gael W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jaccol666, Manager at Kirra Surf Apartments, responded to this review, January 27, 2014
Hi Gail, it would be very easy for a manager to ignore some of your comments as they are quite vicious, but that is not helpful. So, as is my right, I will respond to your issues as you have written them. Firstly, it is well documented on our various websites regarding our facilities. The gym has 4 very good, clean and well maintained pieces of equipment that more than caters for those who wish to use it. It is open 24/7 - 'Fitness First' it is not but there is a very good commercial gym across the road. As a request from some of our senior residents, we installed a rail some 24 months ago, to assist with movement between the 2 levels, so it is unfortunate that you could not make use of that. As for the games room, that was up to the builder so we had no say in that & again, I refer to our website. We also believe, as a seaside resort, that our games room is that great big turquoise blue pond beside the sand! However, you do have a very genuine complaint regarding the spa baths. We are having terrible trouble throughout the building with these and the replacement motors are flown up from Melbourne but not when we need them most ie Christmas and New Year so, again, we apologize. I was also distraught that the grill was not up to our standard and did offer to have our housekeeping return but you declined. The air conditioning units battle the high humidity all summer long and we often find that our guests either have them on too low or have the windows open at the same time, causing more condensation than is necessary - hence the dripping. Unfortunately, I was not made aware of a faulty washing machine but it is ALWAYS our policy to have these kind of appliances repaired or replaced. We would love the opportunity to welcome you back and can appreciate that your experience with us was not as you would have expected. Our tariffs have not changed for 5 years and reflect in our full occupancy throughout the festive season and beyond. If you read the other reviews from this time of year, we retain a high standard & strive to achieve & maintain this at all times. Thank you for taking the time to review Kirrasurf Apartments. Kind Regards, Jackie, Resort Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney, Australia
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed January 9, 2014

We have just returned from a 14 night stay over Christmas and New Year and we had such a fantastic experience. The apartment was beautiful and had everything we needed for our stay. We stayed in a 3 bedroom apartment on the 7th floor, the view was incredible and we loved watching the skydivers every day and the fireworks directly in front of us at North Kirra on New Years Eve. We loved the pool and BBQ area and used this a lot, and the beach across the road was great. Our only complaint was that the bed in the main bedroom seemed a little small- more like a double than a queen- but in the scheme of things it was pretty minor and we still slept well. Also would be great to have curtains in the bedrooms to help block out the morning sun- our kids were waking very early during our stay! But overall we loved everything and will definitely be coming back next year. Staff were always friendly and greeted us as we walked past the desk, the cleaning staff went out of their way to come at a suitable time because we were entertaining visitors when they were supposed to come, the maintenance staff do a great job of making sure pool and BBQ area are beautiful and clean. The local area is great and there are many restaurants around and beautiful breakfast at Beaches restaurant underneath the apartment. Very happy and we will be back!

  • Stayed December 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Pmac17
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Milton Keynes, United Kingdom
Level 4 Contributor
33 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed January 7, 2014

We stayed for 12 nights for the wedding mentioned below!
3 rooms, all very spacious, amazing views, very clean and very comfortable.
The staff at Kirra are very friendly, the meals in Beaches are just lovely and the wedding along with reception was perfect. Nothing seemed too much to ask.
I can't believe it's all over, we really did have such an amazing holiday and would highly recommend Kirra Surf apartments!
We will definitely be going back - apartment 403!!

Room Tip: 3 Bed apartment 403 was just fab, very spacious, no noise, aircon working perfectly, well equipped e...
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  • Stayed December 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank MsMStevenson
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level 3 Contributor
20 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed January 6, 2014

We stayed at the Kirra Surf appartments for 9 days over Christmas. Great view and the room was very modern and comfortable. The facilities including the pool and common areas were also very good. The restauraunt under the appartments was open for breakfast, lunch and dinner and the food was great. Only downside is the appartments are a fair walk from the local cafes. Would stay here again without hesitation.

  • Stayed December 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Panky71
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Carrara, Australia
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed December 30, 2013

Stayed for 2 nights. 1st night with my bridesmaid & 2nd night with my new Hubby. The apartment was fantastic with amazing coastal views. Everything we needed was provided & when we asked for help to use the aircon the staff were there quickly. The location worked really well as we were married in Gilltrap park & had our reception in Beaches on Kirra which is downstairs in the same building. It may not be the cheapest option but well worth the cost for such a special occasion. Will look at another couple of nights there next year to celebrate 1st Anniversary!!!!

Room Tip: Opt for a beach view if you can.
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  • Stayed December 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank 100BecciD13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Kirra Surf Apartments

Property: Kirra Surf Apartments
Address: 2 Creek St | Kirra Beach, Coolangatta, Gold Coast, Queensland 4225, Australia
Location: Australia > Queensland > Gold Coast > Coolangatta
Amenities:
Bar / Lounge Beach Fitness Center with Gym / Workout Room Free Parking Kitchenette Restaurant Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 26 Specialty Lodging in Coolangatta
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Kirra Surf Apartments 4.5*
Number of rooms: 32
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