We stayed 3 nights between Christmas and New Year, deciding to try something different to the usual. The staff at the front desk were great - very friendly, helpful and polite. However a few little things really made a difference to our stay.
Firstly there is onsite parking but no guarantee of a spot in a small, difficult and tight parking basement. Forget trying to get a park after 5pm. Just put it on the street and save yourself the $10 parking fee. It is pretty well in walking distance to everything you need in Wollongong so forget getting the car out at all.
The hotel was very full during our stay and we found the housekeeping could not manage very well. The first day our room was not made up until after 4pm. They didn't make the bed, they left a rag on the floor in the bathroom, did not supply us with clean facecloths or refresh our supply of milk for coffee. I called the reception and everything was fixed quickly.
However on the second day the room was made up some time between 1.30 and 3.30 pm. This time the bed was half made (badly) and there were no towels or facecloths at all. Also the orange juice we had from the minibar was not replaced. I again called reception and was apologetically told they had not finished washing all the towels yet and I would get them once they were ready. I could not believe there were not enough towels in the hotels to go around.
Sienna'sDad went and had a workout in the gym but said it was really a minigym with only 3 machines in a very small room. He also said the pool was tiny. I didn't bother.
There is no room service from the hotel. Samara's in Corrimal Street will do a takeout menu and deliver to your room. It is delicious (see my review) but beware the portions are HUGE!. If you don't like Lebanese food go to one of the many cafes & restaurants within 3 mins walk of the hotel instead.
The bed was very soft which was lovely but Sienna'sDad spent all night right in the middle of it because we just kept rolling into the middle.
On the whole the place was clean, quiet and centrally located. The staff were friendly and helpful and eager to put things right. Would I stay again - maybe not. Great for business but not so great for our annual beach holiday. We expected more.....
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- Also Known As:
- Medina Executive Hotel Wollongong