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“Will stay here again”

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Adina Apartment Hotel Wollongong
Ranked #1 of 15 Hotels in Wollongong
Certificate of Excellence
Reviewed September 3, 2011

Stayed two nights in a one bedroomed apartment with king bed . This apartment had a great sized kitchen and I loved the fact that we had a full size fridge and a dishwasher. We could see the ocean from our balcony. Easy walking distance to many great restaurants, IPAC and Merrigong Theatre, Crown Street Shopping Mall, supermarkets, Win Entertainment Centre and Sports field, Harbour and Wollongong Beach. Undercover parking for $8 a night. We will be back.

Room Tip: If you can afford it and want extra room - opt for one bedroom apartment with full kitchen.
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  • Stayed: August 2011, traveled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
2  Thank madgely
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,134 - 1,140 of 1,183 reviews

Reviewed September 2, 2011

I travel a lot and have stayed in 90% of hotels in Wollongong. The room are well appointed and value for money is ok as are most of the patrons.

The hotel is let down by its very poor customer service. I wouldn't expect the same level as say a 5 star hotel in Sydney but for the size of Wollongong they should be more welcoming given that there is plenty of competition around where the staff dont need an attitude adjustment. A few of the female staff were quite helpful and went the extra mile but one in particular and a male Supervisor seem to be in the wrong profession.

My advise is its a nice place for families to stay a few nights but certainly not executive material and dont ask certain staff to go the extra mile unless you wish to be answered with a look of dismay and a snotty tone. From my experience most these kind of staffing issues come from the top, poor management. My sincere thank you to those few staff who attempted to make my stay enjoyable and im sure you will move onto better things. To the supervisors ill do you the respect of not mentioning you by name but you would do well to invest in some customer service training, failing that pick a new profession or invest in completing your education and you might find yourself in a profession you are better suited to that doesnt require people skills. Lift your game.

  • Stayed: February 2011, traveled on business
    • Value
    • Sleep Quality
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4  Thank Travel B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nigel W, Manager at Adina Apartment Hotel Wollongong, responded to this reviewResponded November 24, 2011

Dear Guest

I am disappointed to read your comments around the level of service you received during your stay. The particular individual you mention is no longer with us. I am also the new manager here at the hotel and we always place a strong focus on service. Generally our service is of a high level and we have been recognized by Trip Advisor for this. I feel confident this was a one-off.

Many thanks for your feed back.

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Reviewed August 25, 2011

Stayed in a one bedroom apartment on the 6th floor. Can't really add much more to the positive reviews others have provided. Very close to restaurants on Corrimal St and easy 5 minute walk to the beach. Would stay here again.

You can park your car in the building for $8, or leave it on the street, where after 4.30 there isn't a time limit.

  • Stayed: August 2011, traveled on business
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
1  Thank simone_a13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MEWG1, Manager at Adina Apartment Hotel Wollongong, responded to this reviewResponded August 28, 2011

Dear simone_a13,

Many thanks for writing a review on TripAdvisor. We greatly appreciate your comments and I will share them with the team. We will hope to see you back at Medina Executive Wollongong one day again.

Kind Regards,
Malin Wigley
Relief Hotel Manager

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Reviewed July 27, 2011

Wollongong itself is a very beautiful place. beaches and open roads, its a country side embedded into a small town. not many places to live in wollongong and this one is a pearl. we stayed there for 3 nights, a bit expensive but after all the days tours and trips, all we needed was a warm bath, and a soft clean and tidy bed to relax and enjoy our half hour "pre sleep talks" . :) we loved it there. the apartment is serviced, beautiful baths and toilet, a kitchenette equipped with a fridge, electric kettle and all the crockery, a small terrace and the best part is its very close to the beach. i would not think again to make a decision to stay there anytime i get a chance. "its magical "

Room Tip: a room on the 7th floor
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  • Stayed: December 2010, traveled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
1  Thank irshek
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MEWG1, Manager at Adina Apartment Hotel Wollongong, responded to this reviewResponded August 15, 2011

Dear irshek,

Thank you for taking the time to provide your positive feedback on TripAdvisor. We greatly appreciate your comments and I will share them with the team.
We look forward to welcoming you back to Medina Executive Wollongong in the future.

Kind Regards,
Malin Wigley
Relief Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 15, 2011

The staff here were really really helpful and friendly. The rooms were very clean, very modern, large and had a great kitchenette.. The rooms also had a great reverse cycle airconditioner and a small type lounge area to the side. We had a car so it was great to have somewhere that had cheap parking (only $8). They knew we were bringing a baby and rang us before we arrived to see if we needed a cot or extra bed, which was very nice. However they didnt provide an extra towel ( im being picky i know). Unavoidably a fire alarm was set off at 3.30am and we were evacuated on our stay, i would have expected a sorry for the inconvenience or something.

Room Tip: look on the net
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Stayed: June 2011, traveled with family
1  Thank Tash1202
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MEWG1, Manager at Adina Apartment Hotel Wollongong, responded to this reviewResponded June 22, 2011

The team at Medina Executive Wollongong are delighted that you enjoyed your recent stay with us and thank you for taking the time to provide us with your feedback. I will speak to the Housekeeping Manager regarding your missing towel so we can improve on our guest service. I apologise you didn't get an apology regarding the fire alarm, as you said they are unavoidable and the system is for the safety of all our guests. I know our reception team were speaking to a lot of guests the next morning about the alarm.
We look forward to welcoming you back to Medina Executive Wollongong in the near future.

Kind Regards
Megan Stanley
Hotel Manager

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Reviewed May 22, 2011

Nice clean rooms. Pool, spa and sauna clean and nice. Definitely recommend to anyone staying in Wollongong.

  • Stayed: May 2011
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
2  Thank Waigo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MEWG1, Manager at Adina Apartment Hotel Wollongong, responded to this reviewResponded May 29, 2011

Thank you for taking the time to provide us with your positive feedback. We look forward to welcoming you back to the hotel in the near future.

Kind regards,

Megan Stanley
Hotel Manager

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Reviewed May 18, 2011

This is the second time we have stayed at Medina and they really are excellent apartments. Staff seem genuinely happy to be there, big smiles / friendly, and are very helpful. We had a slight glitch upon booking; i.e. I booked the wrong date online and, after initial wrangling that I wasn’t able to change the booking, the Manager on Duty (Natalie) managed to sort it all out.

The apartments themselves are spacious with all the utensils you need. Spotlessly clean and tidy with a good layout. It was the second time we have stayed there and the second time the remote control hasn’t worked but not the end of the world. It is conveniently located near the beach and also the main shopping centre.

There is limited parking but we managed to secure a spot whenever we were in the car park – maybe we were just lucky. Although we didn’t use the pool or gym, we did have a snoop and the area is attractive & clean.

Small point – we had a couple of drinks added to our room that we didn’t have – it wasn’t mentioned on check-out but added as a credit card charge. Again not the end of the world and I am sure a simple mistake but an erroneous charge nonetheless – worth checking your statement a week or so later!

All in all, the best accommodation in the area and I reckon way ahead of the completion.

  • Stayed: May 2011, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
2  Thank Sydney_T0mmy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MEWG1, Manager at Adina Apartment Hotel Wollongong, responded to this reviewResponded May 23, 2011

Hi Tommy,

The team at Medina Executive Wollongong are delighted that you enjoyed your recent stay here and thank you for taking the time to provide us with your feedback. In particular, the feedback regarding your minibar charge, we have reviewed our internal process to ensure we offer the service our guests expect.

We look forward to welcoming you back to our Medina Executive Wollongong in the near future.

Kind Regards,

Megan Stanley
Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Adina Apartment Hotel Wollongong

Address: 19 Market St, Wollongong, New South Wales 2500, Australia
Phone Number:
Location: Australia > New South Wales > Wollongong
Amenities:
Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Kitchenette Swimming Pool Wheelchair access
Hotel Style:
#1 Luxury Hotel in Wollongong
#1 On the Beach Hotel in Wollongong
Price Range: $115 - $273 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Adina Apartment Hotel Wollongong 4*
Number of rooms: 71
Reservation Options:
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Also Known As:
Medina Executive Hotel Wollongong

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