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“What a TERRIBLE Stay!”

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Best Western City Sands
Ranked #5 of 15 Hotels in Wollongong
Certificate of Excellence
Sydney
1 review
common_n_hotel_reviews_1bd8 6 helpful votes
“What a TERRIBLE Stay!”
Reviewed August 22, 2008

Stayed two nights at the hotel. The first night there was a lot of noise, yelling and swearing from patrons in the rooms downstair even though you closed all windows and doors. I could not sleep the whole night because they kept it up until the next morning.

Second day we had to switch room due to a malfunctioning of the air conditioner.

When we checked out the next day, we realised our car parked at the hotel car park was smashed! Although there was alarm on our car, no one noticed what happened. No one reported to us and we had to find that out ourselves. We were told there was also no CCTV at the car park.

We made a complaint to the Best Western Hotel later and the hotel refused to compensate us for the car repair cost because YOU PARKED THERE AT YOUR OWN RISKS. Because at the time of our stay, the car park lights was turned off after sometime at night, my advice fo those who still want to stay at this hotel, it is probably safer to park on the streets where there are lights than in the hotel car park.

I WILL NOT recommend this hotel to ANYONE.

Regards,

Lawrence

  • Disliked — Security
  • Stayed August 2008, traveled with family
    • Value
    • Cleanliness
Helpful?
6 Thank TripLover088
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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233 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (66)
Date | Rating
  • English first
  • Any
English first
Australia
Level Contributor
111 reviews
63 hotel reviews
common_n_hotel_reviews_1bd8 59 helpful votes
Reviewed September 21, 2007

We had a business reason for an overnight stay in Wollongong and found Best Western City Sands whilst searching the net. The hotel was a very pleasant surprise and excellent value for money. City Sands is fairly new and is situated above Wollongong Golf Club. It is just a short stroll to the city centre and has a pleasant ocean view over the golf course available from one side or a city/escarpment view on the other. Only 30 odd rooms makes it small enough to be personable.

The reception staff were very friendly and helpful and the rooms would meet the expectation of most reasonable travellers seeking 4 star accomodation. We had a one bedroom unit that featured plenty of space, a nice balcony to sit out on looking out to sea and a spacious bathroom. No complaints re the decor or the comfort of the bed. We travel quite a bit, have sampled a fair slice of motel/hotel accomodation and found City Sands to be excellent in all regards

There is a nice bistro and bar immediatley below the accomodation level which was quiet, pleasant very well priced.

Overall a good experience and we have no hesitation in recommending this hotel. We would definitely stay again.

  • Liked — Modern and Spacious
  • Disliked — No dislikes
  • Stayed September 2007, traveled on business
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
2 Thank Austin-Powers63
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Australia
Level Contributor
88 reviews
57 hotel reviews
common_n_hotel_reviews_1bd8 95 helpful votes
Reviewed October 15, 2006

This is a new hotel just a stones through from the city centre. It is close enough to walk into the centre of town, it took us about 10 minutes. We had a room facing the ocean which was very nice as it had a large balcony attached that you could have a few drinks on. It was great being able to leave the balcony door open and listen to the ocean as you drift of to sleep.
The room we occupied was rather large. It had a kitchen with microwave (no stove or anything like that) a combined lounge/dining area. The bedroom was separate to the living area and had a very comfortable queen size bed and TV in it. The bathroom only had a shower no bath or spa.
Our room also had a stereo which was a nice touch if you like music. The rooms are very new and spotlessly clean.
I would recommend this hotel to anyone and I would certainly stay here again next time I am Wollongong.

  • Liked — The location and the view from the room
  • Disliked — They didn't have a bath or spa
  • Stayed October 2006, traveled as a couple
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank bgm01
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Best Western City Sands

Property: Best Western City Sands
Address: | Corner Of Bank And Corrimal Street, Wollongong, New South Wales 2500, Australia
Location: Australia > New South Wales > Wollongong
Amenities:
Bar / Lounge Beach Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Wheelchair access
Hotel Style:
#4 On the Beach Hotel in Wollongong
#5 Luxury Hotel in Wollongong
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Best Western City Sands 4*
Number of rooms: 20
Reservation Options:
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Also Known As:
Best Western City Sands-Wollongong Golf Club Hotel Wollongong
Best Western Wollongong
Wollongong Best Western

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