Do yourself a favour and give this place a miss. Stayed there 20 / 7 / 2013. Started off bad greeted by a girl with glasses and a bad attitude, didnt want to acknowledge us standing there while she answered 3 calls!!!! We would have been standing there for 5 minutes, and if any staff think I'm making this up check the CCTV footage, we checked in just before 12. Basic customer service pathetic, rather than answer the phone and say do you mind if I put you on hold for a mooment - us paying customers played second fiddle to phone enquirys. Not good enough. I then asked the same girl when she took our credit card authorisation how much she was taking, 'Nothing the said' just need a credit card on file. - More about that later. Then when arriving at the room there was no control for the TV! Bathroom was not cleaned correctly. Rang reception asked for the control and was asked had a looked everywhere??!! then some hours later there was a knock on the door and they finally delivered what should have been there is the first place!. Condition on the bathroom was DISGUSTING! shower still had hairs in it.
Here comes the best part, next morning I go to check out at approximately 10am and my credit card was refused so I had to wait 2 hours until it was sorted out. Turns out the girl with glasses and a bad attitude on reception the day before had lied she had authorised our card for $248 plus the $221.95 bill!!!!! we had been charged more than twice for 1 room. Only discovered this once I called my bank, Best Western City Sands realized their mistake but wouldnt admit their were in the wrong. They assured me the money would be refunded within 3 hours 9 hours later no dice. So my advice unless you want to be greeted by a snotty individual with NO customer service and have money stolen and not returned from your credit card give this place a miss. I travel a lot for work and have stayed in some pretty bad places but this given their attitude and complete lack of customer service and theft of our money we will be giving this place a wiiiiide birth next time we are in Wollongong. Basic customer service and manners is foreign to these people but stealing peoples money sure isnt!!!!!!!. Enough said.
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- Also Known As:
- Best Western City Sands-Wollongong Golf Club Hotel Wollongong
- Best Western Wollongong
- Wollongong Best Western