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“Food & Service”

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Novotel Wollongong Northbeach
Ranked #2 of 15 Hotels in Wollongong
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1,847 reviews from our community

Traveler rating
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    772
    365
    94
    55
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (262)
Date | Rating
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  • English first
  • French first
  • German first
  • Italian first
  • Korean first
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English first
A TripAdvisor Member
5 of 5 bubbles Reviewed February 10, 2011

We have stayed here a couple of times now. The views out to sea are fabulous - esp. since at this time of the year it is normally hot......and here the sea breezes lap the balcony so nicely it is so easy to real with a glass of wine refresh and relax. Loved it!
Dinner in restaurant was nice too. Ours was a Tuesday evening, quiet, relaxing, enjoyable...we will wish to stay again..

  • Stayed February 2011, traveled as a couple
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A TripAdvisor Member
5 of 5 bubbles Reviewed February 8, 2011

Excelent Hotel, Nice walk to Win Stadium, Excelent for dietry needs/food intolalancec/allergies etc, staff very pleasant and helpful,right across from the beach !

  • Stayed February 2011, traveled as a couple
    • Value
    • Location
    • Sleep Quality
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3 of 5 bubbles Reviewed February 8, 2011

Hotel staff were very helpfull, the hotel its self is looking very tired a lot of areas need revampt, the breakfast were excellent, a bit upset that we had to pay $15 per night for parking, this should be free for guests, especially when you can park at the front of the hotel free!

  • Stayed January 2011, traveled as a couple
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3 of 5 bubbles Reviewed February 6, 2011

We have always enjoyed our stay at Novatel North Beach, but this time was disaster. Noisy aircon in room, so no sleep. Also had difficulty with parking ticket to get out of carpark. Staff did not inform as to procedure with any parking difficulties on arrival, we think this should be mandatory. Food in restaurant is becoming just ordinary, nothing to write home about, edible and that's about it.

  • Stayed January 2011, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
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NovotelWollongong, Front Office Manager at Novotel Wollongong Northbeach, responded to this review, February 8, 2011
Thank you for your review,

I am sorry to read that you did not get a good night's sleep, please accept my apologies on behalf of the Novotel. I will be sure to advise our Maintenance department about the a/c.

It is also disappointing to see that parking was not explained upon check in. As you say this should be a standard and I will address this with the staff.

As for your feedback about the food in the restaurant, I will pass this onto our Head Chef.

Here at the Novotel we do take all feedback seriously & see it as a vital part of the continuous improvement of our product and service.
We appreciate your assistance with this.

Kind regards,

Oran Barraclough
Front Office Manager
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A TripAdvisor Member
4 of 5 bubbles Reviewed February 6, 2011

Just a little disappointed that we could only use the accor card for food if we chose the smorgasboard for dinner in the resturant.

  • Stayed January 2011, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
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NovotelWollongong, Front Office Manager at Novotel Wollongong Northbeach, responded to this review, February 8, 2011
Thank you for your feedback,

Regarding the Advantage Plus discounts, as the hotel we unfortunately do not get much say in what members are entitled too.

Terms & conditions do state that discounts apply to food only in the restaurant, and not in the bars or for room service.

I will however be happy to pass your feedback onto the Advantage Plus Office.

Kind regards,

Oran Barraclough
Front Office Manager
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Additional Information about Novotel Wollongong Northbeach

Property: Novotel Wollongong Northbeach
Address: 2-14 Cliff Rd, Wollongong, New South Wales 2500, Australia
Phone Number:
Location: Australia > New South Wales > Wollongong
Amenities:
Bar / Lounge Beach Fitness Center with Gym / Workout Room Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Spa Hotel in Wollongong
#2 On the Beach Hotel in Wollongong
#2 Luxury Hotel in Wollongong
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Novotel Wollongong Northbeach 4*
Number of rooms: 204
Official Description (provided by the hotel):
Located just one and a half hours south of Sydney in the beautiful Illawarra, Novotel Wollongong Northbeach is one of New South Wales’s most popular getaway and business venues. Situated opposite North Wollongong beach, the 4 1/2 star hotel boasts 204 accommodation rooms and spa suites featuring stunning ocean and mountain views. The hotel caters for both the leisure and business traveller, offering a range of facilities and services including a swimming pool, spa, sauna, fitness centre, day spa, restaurant and two bars. ... more   less 
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Also Known As:
Novotel Wollongong Northbeach Hotel Wollongong
Accor Wollongong Northbeach
Wollongong Novotel

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