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“Nice Room, very accomodating”

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Novotel Wollongong Northbeach
Ranked #2 of 15 Hotels in Wollongong
Certificate of Excellence
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1,924 reviews from our community

Traveler rating
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    94
    58
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (285)
Date | Rating
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English first
Bowral, Australia
Level 3 Contributor
10 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed August 23, 2014

This was the first time i stayed here, and i have to say, i was very surprised at how dated the rooms and the overall hotel is. I found it overpriced, however the position and view was nice. disappointing.

  • Stayed August 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com

Helpful?
1 Thank Andrew S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NovotelWollongong, Manager at Novotel Wollongong Northbeach, responded to this review, September 19, 2014
Dear Andrew S,

Thank you for your review. I am sorry to hear that you were disappointed with your stay. We do appreciate that the hotel may show its age at times but we do our best to keep it clean, tidy and well maintained.

I am glad to hear that you enjoyed our wonderful location and views. If you would like to discuss your stay further please do not hesitate to contact me on h1654-fo18@accor.com.

Again, thank you for your feedback and we hope to be able to welcome you back to the hotel in the future.

Kind regards,

Alana Quirke
Guest Relations Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level 3 Contributor
13 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed August 20, 2014

Novotel offers a range of facilities to utilise while you are staying there. They have a mini gym, pool, lobby etc etc. the view is amazing during sunrise/sunset. If you're going on a business trip near woollongong, I would recommend to stay with novotel.

  • Stayed November 2013, traveled on business
    • Location
    • Rooms
    • Service
Helpful?
Thank Enthusiast4u
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NovotelWollongong, Manager at Novotel Wollongong Northbeach, responded to this review, September 10, 2014
Dear Enthusiast4u,

Thank you for your great review. We are so pleased to hear that you enjoyed your time with us and made the most of our facilities during your stay.

We are very lucky to have such beautiful surroundings and are glad you had time to enjoy these too. We look forward to welcoming you back in the near future.

Kind regards,

Alana Quirke
Front Office Assistant Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Canberra, Australia
Level 2 Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed August 16, 2014

Great location, Great views from the balcony rooms. Staff not as friendly as previous stays. The guest quality is reducing. We had a room full of young gentlemen playing electronic games, drinking and smoking next door until 2am. There were a number of guests smoking on the balconies making it uncomfortable to sit outside and enjoy the view.

  • Stayed July 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com

Helpful?
Thank ROB3838
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NovotelWollongong, Manager at Novotel Wollongong Northbeach, responded to this review, September 10, 2014
Dear ROB3838,

Thank you for taking the time to provide feedback regarding your stay. We appreciate your comments and have taken them on board. We pride ourselves on providing exceptional customer service and are very disappointed to hear that you did not experience this during your stay.

I apologise for any disappointment or inconvenience you experienced during your stay and hope that we can welcome you back soon.

Kind Regards,

Alana Quirke
Front Office Assistant Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Singapore, Singapore
Level 2 Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed August 15, 2014

The staff at the reception were nice and friendly, providing advice on where to go. The hotel is also within walking distance to the beaches. The only downside is the lack of complimentary wifi though there is a complimentary 30 min or 8 MB limit per day at the lobby.

  • Stayed August 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com

Helpful?
Thank YeeKhai
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NovotelWollongong, Manager at Novotel Wollongong Northbeach, responded to this review, September 10, 2014
Dear YeeKhai,

Thank you for your feedback. It is always a pleasure for our staff to know they have provided our guests with great service.

We appreciate both your positive and constructive comments as this helps us to review the products and services that we offer.

We hope to see you again in the near future enjoying our fantastic location!

Kind regards,

Alana Quirke
Front Office Assistant Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Coffs Harbour, Australia
Level 6 Contributor
152 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 63 helpful votes
Reviewed August 11, 2014

My wife and I spend two nights here on recommendation. Great location, great view, staff were friendly enough. But, we were supposed to have a queen bed and had two doubles, Wi-Fi is $11 per hour or $24 per day. Parking $15 per night. Breakfasts were good but the evening meal was terrible. The meat was off and they took it back to the kitchen and cooked another piece and it was also bad. Best seafood restaurant just down the road. Stay there again? I don't think so.

Room Tip: Make sure you get what you pay for.
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  • Stayed August 2014, traveled as a couple
    • Sleep Quality
    • Rooms
    • Service
Helpful?
Thank MJ T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NovotelWollongong, Guest Relations Manager at Novotel Wollongong Northbeach, responded to this review, August 12, 2014
Dear Guest,
Thank you for taking the time to offer us your feedback regarding your stay. We appreciate your comments and have taken them on board. I passed the feedback you gave regarding the meals onto our Executive Chef for review.
I apologise for any disappointment or inconvenience you experience during your stay and hope that we can welcome you back soon. Please do not hesitate to contact me if you wish to discuss any further details regarding this stay on (02) 4224 3111
Kind regards
Kirsten
Guest Relations Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Novotel Wollongong Northbeach

Property: Novotel Wollongong Northbeach
Address: 2-14 Cliff Rd, Wollongong, New South Wales 2500, Australia
Phone Number:
Location: Australia > New South Wales > Wollongong
Amenities:
Bar / Lounge Beach Fitness Center with Gym / Workout Room Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Spa Hotel in Wollongong
#2 Luxury Hotel in Wollongong
#2 On the Beach Hotel in Wollongong
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Novotel Wollongong Northbeach 4*
Number of rooms: 204
Official Description (provided by the hotel):
Located just one and a half hours south of Sydney in the beautiful Illawarra, Novotel Wollongong Northbeach is one of New South Wales’s most popular getaway and business venues. Situated opposite North Wollongong beach, the 4 1/2 star hotel boasts 204 accommodation rooms and spa suites featuring stunning ocean and mountain views. The hotel caters for both the leisure and business traveller, offering a range of facilities and services including a swimming pool, spa, sauna, fitness centre, day spa, restaurant and two bars. ... more   less 
Reservation Options:
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Also Known As:
Novotel Wollongong Northbeach Hotel Wollongong
Accor Wollongong Northbeach
Wollongong Novotel

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