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“No care at the Chifley”

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Sage Hotel Wollongong
Ranked #3 of 15 Hotels in Wollongong
Reviewed October 12, 2013

While in a great location, this hotel was definitely not worth the $200 price tag attached to the room. On arrival, we were informed that parking was 'full' and when we asked where we could park , the suggestion was that 'McDonald's might have some available spots!' We had to park four blocks away. There was also a wedding reception in the function room and the music thudded up through the floors of the hotel. Too bad if you were staying there to sleep. When we rang reception to complain we were told 'it's a wedding!'. There are lots of hotels to choose from if you want to stay in Wollongong,so don't add this one to the list!

  • Stayed: September 2013, traveled as a couple
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4  Thank matthewandcathy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WOLMGR, General Manager at Sage Hotel Wollongong, responded to this reviewResponded November 7, 2013

Dear matthewandcathy,

Thank you for taking the time to share your recent experience on Trip Advisor.

We do value your constructive feedback as it allows us to improve the service which we deliver to our most discerning guests like yourselves. On this occasion, please accept my sincere apologies for any inconvenience caused during your stay.

Should your travels bring you back to Wollongong, it would be a pleasure to welcome you and have you stay with us again.

Please do not hesitate to contact me directly on 4201 2111 if I can be of any assistance.

Warm regards

Adrian Teh
General Manager
Chifley Wollongong

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1,515 - 1,521 of 1,706 reviews

Reviewed October 4, 2013 via mobile

Staff polite and super friendly - always greeted with a smile - from making booking to arrival and checkout - nothing was a problem. Room clean and comfortable. Good value for money. Walking distance to beach and restaurants and shops - good location.

Stayed: October 2013, traveled as a couple
Thank Kimberleyau
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WOLMGR, General Manager at Sage Hotel Wollongong, responded to this reviewResponded October 9, 2013

Dear Kimberley au,

Thank you for your review on your recent stay. We appreciate you sharing so positively your experience and are delighted you enjoyed the Chifley experience.

Should your travels bring you back to Wollongong, it would be a pleasure to welcome you back and have you stay with us again.

Warm regards,

Adrian Teh
General Manager
Chifley Wollongong

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 4, 2013

Excellent service in all areas room was tidy and comfortable. The restaurant service was excellent and the food was sensational. The staff were at all times friendly and always courteous and helpful. Location is within easy walking distance of all needs. Can do nothing but highly recommend the Chifley. thank you to all the staff.

  • Stayed: October 2013, traveled as a couple
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Thank Bob B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WOLMGR, General Manager at Sage Hotel Wollongong, responded to this reviewResponded October 9, 2013

Dear Bob B,

Thank you for your review on your recent stay. We appreciate you sharing so positively your experience and are delighted you enjoyed your time here at the Chifley Hotel Wollongong.

Rest assured I will pass onto our team your comments who will appreciate this wonderful recommendation of our facilities, food and renowned service.

Should your travels bring you back to Wollongong, it would be a pleasure to welcome you back and have you stay with us again.

Warm regards

Adrian Teh
General Manager
Chifley Wollongong

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 1, 2013

Thank you to everyone for organising a great farewell afternoon tea for a member of our support staff. The organisation was smooth and quick to see the needs of the group. The team recognised just what was needed in the way the venue was set up; very comfortable and promoted the ambience that everyone enjoyed. Food and refreshments were superb and generous; beyond our expectations. The staff that were happy to meet any request and were also patient as were slowly ended the event are to be congratulated for the professional and gracious way they looked after us. Dianne Bryant, organiser of the event for TIGS.

Room Tip: Not relevant
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  • Stayed: September 2013, traveled on business
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Thank DianneBryant
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WOLMGR, Executive Chef at Sage Hotel Wollongong, responded to this reviewResponded October 9, 2013

Dear Dianne Bryant,

It was a pleasure to read your detailed and insightful review on your private Hi Tea at the Hotel.
Our team very much appreciates the recommendation of our facilities and renowned Hi Tea food and service.

Should I be of any further assistance, please do not hesitate to contact me directly on 4201 2111.

Warm regards,

Peter Washbourne
Executive Chef
Chifley Wollongong

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Reviewed October 1, 2013 via mobile

We stopped here recently on a trip down the coast. The bed was comfortable which is a big deal when you are traveling. Not too much around it that we could see breakfast and dinner wise just a Macdonals. There was also a aldi near by.

  • Stayed: September 2013
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Thank Coffee_Sam
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WOLMGR, General Manager at Sage Hotel Wollongong, responded to this reviewResponded October 9, 2013

Dear Coffee_Sam,

Thank you for taking the time to share your experience on Trip Advisor.
I was pleased to read that you enjoyed our location and your overall experience whilst on your travelling adventure.

Should your travels bring you back to Wollongong, it would be a pleasure to welcome you back and have you stay with us again.

Warm regards
Adrian Teh
General Manager
Chifley Wollongong

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 22, 2013

I was very unimpressed with a recent stay at this hotel. Firstly, poor meal service - it took 1/2 hr for a hamburger, secondly, no hot water in the morning so no shower prior to my meeting (this is a very basic requirement of a hotel and frankly more important than pleasant furnishings). And I am particularly unimpresed by their policy to hold $100 as a pending amount from my bank account, so far for 7 days (advised by a staff member it can take up to 10 days!). If I was on a 10-day business trip staying at various hotels with this policy that would equate to $1000! I have no problem with an imprint being taken to be charged if there is a need but as I pre-paid for the room and paid cash for meals this seems an unreasonable policy. I'm sure it will come as no surprise that I will not be returning to this hotel.

  • Stayed: September 2013, traveled on business
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3  Thank Malcolm D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WOLMGR, General Manager at Sage Hotel Wollongong, responded to this reviewResponded October 1, 2013

Dear Mal D,

Thank you for your feedback and taking the time to post your review from your recent stay.

Please accept my sincere apologies for not providing you with a memorable experience here at the Chifley Wollongong. Rest assured we regularly review all feedback provided and take the appropriate actions to resolve any issues. More importantly, I assure you this does not reflect our usual standard of guest’s experience, as we endeavour to always exceed our guest expectations.

Once again, thank you for sharing your experience and we hope have the opportunity to welcome you back to Chifley Wollongong.

Warm regards,

Adrian Teh
General Manager
Chifley Wollongong

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 8, 2013

Great hotel in a very central position in Wollongong. Very comfortable bed and a nice room and bathroom. Good clean pool and a nicely equipped gym and a pleasure to use. Breakfast was terrific and all staff in hotel very helpful . A room and 2 breakfast for $129.00, you cannot beat that and I will certainly be back. Thank you for a very nice stay.

Room Tip: Higher floor rooms have a better view.
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  • Stayed: September 2013, traveled as a couple
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1  Thank smurfs1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WOLMGR, General Manager at Sage Hotel Wollongong, responded to this reviewResponded September 9, 2013

Dear smurfs1,

Thank you for your review on your recent stay. We appreciate you sharing so positively your experience and are delighted you enjoyed the Chifley experience.

Should your travels bring you back to Wollongong, it would be a pleasure to welcome you back and have you stay with us again.

Warm regards,

Adrian Teh
General Manager
Chifley Wollongong

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sage Hotel Wollongong

Address: 60 - 62 Harbour St, Wollongong, New South Wales 2500, Australia
Location: Australia > New South Wales > Wollongong
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #3 of 15 Hotels in Wollongong
Price Range: $122 - $312 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Sage Hotel Wollongong 4*
Number of rooms: 168
Official Description (provided by the hotel):
Sage Hotel Wollongong is a modern hotel located about an hours drive from Sydney on the scenic NSW South Coast. The hotel is situated on Wollongong's foreshore, adjacent to WIN Sports and Entertainment Centre and a short walk to Wollongong City Beach, vibrant restaurants and cafes, and fabulous shopping at Wollongong Central and Crown St Mall. ... more   less 
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