We arrived and the woman that I had been dealing with through email, as our booking changed several times due to people backing out and then being added, and the service was prompt and friendly though email.
Everything was agreed upon prior to arrival, as there were 7 of us we had all put in for the share of accommodation. When we arrived they wanted to charge us an extra $60 for a room that we didn't want nor need as the room we had booked slept 6 and we agreed to put a rollaway bed in the room rather than having 2 rooms. Payment was also required when checking in not checking out.
After saying that this was what was agreed upon they quickly backed down and charged us the agreed amount, and i'm glad this way the case.
The room was cold, we had to ask for more towels, even in a family room that slept 6 they gave us a two towels. Even though we were only staying for the night, we ran out of toilet paper. The hot water was obviously turned off at night and was not turned on till late the next morning, so many of us had ice cold showers on a -1 morning in Queanbeyan.
The beds were not the greatest, but the pillows needed replacing, as do the heaters which although warmed the room (after some time) were loud and would circulate cold air for periods of time instead of warm.
The TV had no remote, although the signal and quality was good. The accommodation looked completely different to what was shown on their website, which appeared to be fully furnished and cosy accommodation.
Next time i will do proper research in accommodation, as i think i had some friends that weren't too impressed. I will definitely opt to pay slightly more money (even though they were on par in terms of cost) for a more respected and well known hotel brand such as Best Western rather than book accommodation purely on the photos and descriptions on their website, as they are clearly just for show.
Will not be staying or recommending this place to anyone.
- Official Description (provided by the hotel):
- A very well presented family run motel opposite a beautiful park but within walking distance to the shopping centre and restaurants. All rooms ahve been renovated with new carpet, vanity, tiles, bedding and beds. A true home away from home experience. ... more less
- Reservation Options:
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- Also Known As:
- Parkway Hotel Queanbeyan