I arrived in the afternoon to 68 Pacific Drive to check in to our 2 Bedroom Apartment we had booked online. However upon entering the recpetion office on site I was told by the lady in reception that she could not locate our reservation and were we perhaps staying at Beach Blue Resort next door? I went back to the car and looked at my paperwork . I went back to lady in the office and she was polite (we have stayed there before and didnt realise we had booked a different place)and gave me the managers mobile number as she had advised me I would be collecting the keys offsite from her. Well not only did the mobile number just go straight to message bank it took nearly an hour for my call to be returned. Finally we were able to check in although the lady said she would have to check us in in the carpark of the building so we did not have to drive to get the keys.
When we were greeted it was by a lady who was lovely enough although sweaty and carrying a bumbag around her waist. To me this seemed most unprofessional especially since I thought I had a booked a 4.5 star rated hotel.After shaking hands and getting the keys we entered the apartment after battling the stairs(we are older and 50 stairs with luggage is quite a haul)only to find the cupbaords in kitchen running with cockraches. Our lounge was quite shabby and had wear marks on it and the curtains had mould spots on it.
I think for anyone out there looking for a great deal.. often it is to good to be true and you should stick with what you know.
We will be booking back at the resort next door to Beach Blue as our last stay there was perfect.
Plus for us we enjoy having a recpetion where we can ask for help/ recommendations etc. Staying in those other units were isolated and offered no service.
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