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“Really disappointing”

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Sails Resort Port Macquarie - by Rydges
Ranked #9 of 42 Hotels in Port Macquarie
Certificate of Excellence
Sydney
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Really disappointing”
Reviewed October 2, 2010

We wanted to get away for the long weekend and stay in a nice resort by the water. We booked an "absolute waterfront" which turns out that its a "pool front"; however, you can get water views from rooms on the second floor (to quote reception).

To summarise our disappointment...

Run down and old.
Paint peeling from the wall.
Misrepresentation on the website - they quote 4 star on their website, is only 3 star. Pictures on the website do not represent furniture / views / quality of restaurant food
1970's decor
No toilet paper - rang reception and they told us that we had to pick it up from reception!
Mini golf was full of sand and astro grass was torn - unusable.
Restaurant food was really bad. The gourmet chicken pizza was terrible - and pizzas are not hard to get right! And avoid the "Pide"...which was just a toasted sandwich!

We paid $195 a night. By comparison Rydges was $205 (for a waterfront view) and the Observatory was $200. By comparison Sails should only charge circa $130 a night.

The only redeeming feature is the free wifi which I am using to write this review! I'm not angry... I'm just disappointed!

Don't shop off their website. Don't pay more than $140 on a long weekend. And don't get your hopes up.

  • Stayed October 2010, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank RichieHSydney
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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535 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (189)
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English first
Newcastle, Australia
1 review
Reviewed July 1, 2010

Wow just read some of those reviews- i have no idea what that lady with children was talking about.
Well my stay was a pleasnt experience, drop of area then greated by friendly receptionist "sharyn" who was kind, well mannored and helpful. The inner area is lovely with ferns palms, and koi fish. Room was spacious with mini kitchen and nice bathroom.
The Spinnakers restaurant was fantastic food was great! And a great cocktail bar too.
Breakfast in the morning out in the sun by the water was really nice.
Good location the city centre is about a 5-10 min walk along te waters edge.
Though there is a Mall with a big w, woolworths macdonalds if you have kids and what not less than 5 mins away which was handy needed to get shaving cream lol.
Nice pool area too though it was a tad cold for a swim.
Anyways ill definatly be back. And have told friends and family to do the same.
few pics we found on the camera. though we didnt take any from inside the room- well none that are appropriate lol

  • Stayed June 2010, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank dreadly101
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sydney
Level Contributor
76 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 84 helpful votes
Reviewed May 16, 2010

I recently read comments by a disgruntled woman on trip advisor, that her stay at Quality Sails Resort with her husband and children, was one of the worst experiences she had ever had. I think she must have been at the wrong place. I've been staying at Sails Resort regularly for over 25 years and I don't know what she is on about! It's a wonderful place to stay in a beautiful part of coastal Australia. Some people are just negative about everything and if you are one of those types, then even the best that the Management and Staff at Sails, Port Macquarie can do, will never be enough. I saw a couple of things go wrong while I was there last weekend. The outside spa suddenly drained without explanation for a day. The indoor one worked fine. So things go wrong at the best resorts from time to time. The reception staff get some horrible people demanding all sorts of things. It's not the grand Hyatt in London for God's sake! The reception staff, kitchen staff, restaurant staff, maintenance staff, cleaners and room staff are not slaves so treat them with some respect. They are people working hard to make a living and make your stay as comfortable as possible. You treat them with respect and they will do the same for you. You get all negative and demanding and you may well get a reaction that does not please you. I've gotten a bit off the track. Sorry. Negative people do that to me. Quality Sails Resort at Port Macquarie is beautiful.

  • Stayed May 2010, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank DrewboySydney
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Raworth, Australia
Level Contributor
18 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed May 12, 2010

We just stopped for an overnight stay in the Hastings Suite. Fabulous location, spacious rooms, excellent facilities.

  • Stayed May 2010, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank domswi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
east sussex
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed April 9, 2010

We stayed for 2 nights in a family room and everything was excellent. The pool was clean and great fun for our 10 year old. The room was spacious, very well equipped and the staff were helpful and welcoming. We saw dolphin swimming in the estuary next to the pool and enjoyed the walk of about 20mins into town. I would love to stay there again and really recommend it.

  • Stayed February 2010, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank happyfamily10_10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sydney
Level Contributor
16 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed December 31, 2009

We booked a room at Quality Sails Resort at the last minute and were very happy with check in. Our first impression of our room was 'wow". We had a queen & 2 singles in our room. It was located on the first floor overlooking the pool deck area. Our room was spacious and was clean and had everything you needed, mini bar was a bit expensive but then you get that everywhere and who wants to eat stuff from there when you are located right across from Settlement City shopping centre which has everything anyway. We didnt eat in the restauarant (too many great cafes & restaurants in Port Macquarie) so cant comment on that but who wants to eat in the hotel restaurant when so many good eaterys around the place anyway too!). The pool area was great, my son had a great time with the other kids. the outdoor spa is lovely as is the indoor spa & sauna. This hotel has been around for a while and has been well maintained and has a great "resort" feel about it. It also has a games room with a pinball machine and a couple of other machines in therre. Internet is also available. We only ordered room service once for breakfast which was delivered fresh & hot and on time, no complaints there. Overall we were very happy with our 2 night stay here and will definitly be returning again in the future.

  • Stayed December 2009, traveled with family
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank holidayjoSydney
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Richmond, London
Level Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed October 1, 2009

For the money you pay we thought this place was fabulous. It was immaculate, rooms a good size, nice swimming pool and simple. Perfect for the very reasonable price it was..

  • Stayed December 2008, traveled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank LisaRichmond
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Sails Resort Port Macquarie - by Rydges

Property: Sails Resort Port Macquarie - by Rydges
Address: 20 Park St, Port Macquarie, New South Wales 2444, Australia
Location: Australia > New South Wales > Port Macquarie
Amenities:
Beverage Selection Business Center with Internet Access Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Swimming Pool Wheelchair access
Hotel Style:
#3 Top resorts Hotel in Port Macquarie
#4 Spa Hotel in Port Macquarie
#6 Business Hotel in Port Macquarie
#8 Luxury Hotel in Port Macquarie
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Sails Resort Port Macquarie - by Rydges 4.5*
Number of rooms: 83
Official Description (provided by the hotel):
Sails Resort Port Macquarie by Rydges on Pelican Bay - Port Macquarie's only absolute waterfront resort. Whether you're travelling for work or play we will endeavour to make your stay relaxed and comfortable. Enjoy the relaxed, tranquil setting and experience the highest level of service and leisure facilities, now with Free Unlimited Wi-Fi. Our Port Macquarie Hotel has 83 fully appointed rooms provide room service and 24 hour reception for our guests.Conveniently located a few minutes from the CBD. Sails Resort Port Macquarie by Rydges Hotel provides easy access to the Glasshouse entertainment venue, main beach, shops, restaurants, bars and night spots. Sails Resort Port Macquarie by Rydges is a unique venue providing professional conference facilities in tranquil surroundings. Every conference, meeting and event is tailored to suit your need. Our Port Macquarie Hotel offers 6 versatile meeting rooms, catering for up to 150 delegates. Our experienced team will personally manage your event from the initial enquiry through to the successful completion. Sails Resort Port Macquarie by Rydges is half a day's drive north from Sydney and three hours from Newcastle. Port Macquarie is serviced by multiple daily flights from Sydney and Brisbane. Travelling by car from Sydney, follow the Pacific Highway and take the Port Macquarie exit turning right onto Hastings River Drive. Follow this road until you reach a roundabout and turn left into Park Street. Complimentary parking is available in the resort's off-street private car park. ... more   less 
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Also Known As:
Quality Resort Sails Hotel Port Macquarie
Quality Hotel Port Macquarie
Quality Inn Port Macquarie

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