The bad news
One Monday we rang to book on the advertised Tuesday "Everglades Cruise" only to be told it had gone out Monday because some people wanted to do it, so it would not be repeated on Tuesday- not impressed. We reluctantly settled on a whale watching trip at 11 am Tuesday. On Tuesday morning we got a phone call informing us the cruise would be delayed till 12:15 pm because the previous group had been late arriving. By this time, there was no opportunity to do anything else, so we just had to accept it. We turned up at 12 and at 12:15 were told that the boat was not back because it was surrounded by four whales and could not start its engines.
The staff then offered us the chance to go out on an RIB (inflatable) instead. This flexibility saved the day (and their reputation). By the time we got out there, the four whales had dispersed, but a lone juvenile female breached to attract our attention and obviously found us quite interesting as she spent 40 minutes swimming around and watching us. She went under the boat and around it, rolled over, blew so close to us that we were showered with spray and lifted her head so close to the boat that she touched my outstretched hand. The crew knew a lot about whales and had been involved in whale rescues, so their information was great. They said that she might be a whale who had been rescued previously as they often return to visit their rescuers. We stayed until her interest was flagging and felt that we had had unbelievable value for money. After a bad start, we were converted and are enthusiastic fans of the company now because of their flexible approach.
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