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“Worst customer service ever”

Excelsior Motor Inn
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Excelsior Motor Inn
Ranked #31 of 42 Hotels in Port Macquarie
Reviewed April 5, 2013

The hotel itself was quite clean with the exception of cockroaches and ants running around in the bathroom and bedroom. We didnt know how to turn on the tv, gas heater or telephone and proceeded to try and call the reception with a telephone that has no dial tone. So we rang the motels telephone number requesting someone to come up. After he showed up with a sour face fixing our problems, i proceeded to ask about the telephone. He said it was only for room to room and reception. Then i asked "okay, so what number can i dial if i need to reach reception?" in which he abruptly answered " well you dont. Cos im going to sleep".

Yep, hands down, worst customer service in a motel ever

  • Stayed: April 2013, traveled with family
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3  Thank Quincygold
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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47 - 53 of 58 reviews

Reviewed March 26, 2013

We arrived in Port Macquarie during the monsoon rains and floods at the beginning of March and were evacuated from our resort because of the floods from the River Hastings. The Red Cross found us this motel, very central and away from any flood danger, where we stayed for 2 nights until our booked resort became available again. I have to say we were extremely happy with our twin room, the amenities, the daily servicing and the friendly helpful owners Noel and Perla. The motel is very central, walking distance to town and shops, is comfortable and very clean. We enjoyed our stay here and would have been happy to stay longer.

  • Stayed: March 2013, traveled with friends
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1  Thank dinkydi26
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 10, 2013

We picked this motel as it was central and available for one night – not easy in a holiday town in peak season. It was very handy to town and within walking distance of Town Beach so we didn’t need to use the car once there. The room was a basic motel room, very clean and everything we required was there and working. The location was quiet and we were able to leave our window open overnight. The downside was that we had an upper level room so had to carry everything up and down the stairs. There are some under cover car parks.

Stayed: December 2012, traveled as a couple
Thank lird5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 11, 2013 via mobile

When we arrived we were very happy with the motel room. It was clean and also had daily maid services. The amenities were great, including an iron and board.

We noticed some small bugs on the surface of the kitchen area and assumed it was because we'd left breadcrumbs there. However, later on when it became dark we had the bathroom light off and when we switched it on again at least ten of the little buggers were scrambling to get into a dark spot. We covered the drain on the floor in the hope it'd stop them appearing, but unfortunately every time the light went off they reappeared in droves, venturing into the bedroom and under the bed too! Hence, the light in the bathroom remained on from then on, which seemed to lessen their numbers substantially.

The bugs looked like very small cockroaches. It may just be the particular room we were in but the infestation does need dealing with! Aside from this one thing, everything else was fine.

  • Stayed: January 2013
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1  Thank Missl4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 30, 2012 via mobile

This is a pretty standard motel, albeit less dated than many others we have stayed in. Our double room was fairly spacious and came equipped with a fridge, kettle and toaster. The hair dryer was out of order, which was a problem as in fact the promise of this swayed my wife to choose this motel! Wifi is free for two hours if you ask at reception, which is a nice touch given that a lot of Australian hotels charge for it. Location is good - a couple of minutes walk to the town centre, but very quiet at night (not that Port Macquarie is exactly a party town anyway!). All in all, a decent stay, though not particularly good value as we paid a significant premium to stay near Christmas.

  • Stayed: December 2012
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Thank HB274
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 12, 2012

Maybe the best motor inn I have ever stayed in Australia,at the best price/quality ratio, with very friendly staff, including owner's dog!
the double room is so huge, with a king size bed, a sofa, big flat screen, plenty of bathrobe and every thing you need to have a quick breakfast or night time snack! We stayed here one night on a trip heading north. We found everything we need for a stopover, even complimentary wi fi connection, so hard to find in other motor inns!

  • Stayed: August 2012, traveled with friends
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Thank barbara235
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 16, 2012

We stayed here in the off season, so it was very quiet. Very clean and comfortable with coffee, tea, milk, bikkies, bar fridge, electric jug, microwave, and small table & chairs in room. Quick and easy check-in and check-out. Slightly older style but well maintained. Good sized room and very good value for money. Close to town centre. Would definitely stay there again.

Room Tip: Downstairs rooms are easier to access.
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  • Stayed: August 2012, traveled as a couple
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3  Thank Sharon T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Excelsior Motor Inn

Address: 92 William St, Port Macquarie, New South Wales 2444, Australia
Location: Australia > New South Wales > Port Macquarie
Amenities:
Room Service
Hotel Style:
Ranked #31 of 42 Hotels in Port Macquarie
Price Range: $65 - $118 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Excelsior Motor Inn 3.5*
Number of rooms: 26
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