My husband and I travelled from Sydney hoping to enjoy a relaxing weekend away for my birthday. It was obvious from the second we arrived this was in fact far from reality. We were ignored by reception for a good 5 minutes before she even looked up at us, our room was made up of dirty carpet, dirty walls, a dirty bathroom and stained bed linen. When we called reception and notified them of this we were advised that there were no other rooms available to us. We only managed to stay for one of our intended 3 nights (we decided to stay elsewhere in Pokolbin for our remaining time), and upon early departure we found the manager (if thats what you want to call her) Kirsty to be impolite, sarcastic, unapologetic and plain rude! Horrible place and horrible staff. We are just ad we were able to salvage our weekend away once we found alternative accommodations.
- Official Description (provided by the hotel):
- Estate Tuscany Decades of Hospitality & Award-Winning Service. Only two hours from Sydney, located at the foothills of the Brokenback ranges in Pokolbin, Hunter Valley (NSW). Guests can experience a relaxing stay in Tuscan-style accommodation, with uninterrupted mountain views in the heart of Australia's premium wine country. The grounds present a stylish blend of modern and rustic decor, set amongst 26 acres of beautiful countryside. There are two stunning eateries onsite. The Mill Restaurant offers guests a fine dining experience, while The Brokenback Bar presents a cafe-style bar where guests can sample wine and beer from the region. ... more less
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- Also Known As:
- Tuscany Wine Estate Hotel Pokolbin
- Tuscany Wine Estate Pokolbin
- Estate Tuscany Greater Newcastle/Pokolbin