I selected this hotel on location as I had a wedding to attend at nearby Vinden Estate.
Although not walking distance it was only a couple of minutes’ drive away.
The rooms were quite spacious and had a nice veranda setting. Bathroom quite small but adequate. They did include a "continental breakfast" which consisted of nice yogurt, muesli, juice and an English muffin, left in your fridge. (Toaster also provided!). Our actual stay was fine.
The biggest issue I had with my stay was the poor customer service I had in the lead up to my stay. I don’t think it takes a lot of time to answer emails in a professional and friendly manner. This was not the case with this hotel. Customer service starts from the first point of contact. I was not the only wedding guest who had a disappointing experience and in fact the other guest cancelled her booking as the person was so rude.
- Official Description (provided by the hotel):
- The award winning Hermitage Lodge is nestled on 25 acres in the heart of the vineyards of the Hunter valley, and is within walking distance of many of the areas popular wineries and tourist attractions. Hermitage Lodge is the home to the Italian Restaurant Il Cacciatore open 7 nights a week. ... more less
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- Also Known As:
- Hermitage Hotel Pokolbin
- Hermitage Lodge Greater Newcastle/Pokolbin