When we stayed here in May 2012 we were very disappointed. What a difference 2 years make! Has the hotel been spruced up or is it just that we stayed in a different wing, but the room was clean and tidy, and the air-conditioning was whisper quiet. The reception staff was lovely, efficient and helpful, and there's quite good free wi-fi in the lounge.
There's still quibbles, but they can't be helped, they have to do with the age of the property: phone reception in the rooms is not good, so everyone takes their phones into the garden and you can overhear the conversations; insufficient towel rails in the bathroom; and the ubiquitous attached clothes hangers.
The big plus, of course, is the location! We went to the concert at Hope Estate and were able to walk back.
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- Also Known As:
- Mercure Resort Hunter Valley Gardens Hotel Pokolbin
- Mercure Hotel Pokolbin
- Mercure Resort Hunter Valley Gardens Greater Newcastle/Pokolbin