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“Business”

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Mercure Resort Hunter Valley Gardens
Ranked #7 of 15 Hotels in Pokolbin
Terrigal, Australia
Level Contributor
105 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
“Business”
3 of 5 bubbles Reviewed February 27, 2014 via mobile

Would be a nice place to stay as a couple for a weekend but not for business - limited in where you can eat, no check out facility before 7 am and the food is expensive compared to other offers in the area.
Wouldn't be my first choice of call and is more expensive that other places

Stayed February 2014, traveled on business
Helpful?
Thank Finni66
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MercureMMT, Manager at Mercure Resort Hunter Valley Gardens, responded to this review, March 13, 2014
Thank you for taking the time to tell us about your conference experience at the Mercure Resort Hunter Valley Gardens.

We can do an express check out if required, but we generally don't open reception until 7am, however if you are on business here again we can absolutely do this for you.

We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

Kind regards,

Lauren Johns
Operations Manager
Mercure Resort Hunter Valley Gardens
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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849 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (117)
Date | Rating
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  • French first
  • Russian first
  • Spanish first
  • Any
English first
Sydney, Australia
Level Contributor
81 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
3 of 5 bubbles Reviewed February 14, 2014

We stayed for one night on the 13th Feb 2014. Check in was fast and staff very friendly.

We booked a deluxe king room (room 304). The room was nice enough but there were some house keeping issues. The curtains were not hung properly and just needed someone to re hook them, there was spilt coffee stains on the patio and external door frame and there was rubbish on the patio and in the garden, easy fixes in my view. The T.V cable was unplugged and we had to move furniture to sort it out, again easy fixes for housekeeping.

We had a spa bath in the room and when we were in the bath the entire electric control panel came off and revealed nasty mould and gunk.

On the plus side the location is great for the gardens and you can walk to Tempus Two (10-15min) which is handy when you need to leave the car so you can drink alcohol. The grounds of the hotel were well kept and pretty. A great central location for wineries, food and activities.

Check out was quick and easy and again staff very friendly.

Check out time is 10am which I think is a bit early considering check in is 2pm, we did ask for a later check out and were given until 11am with no charge.

Room Tip: The double rooms are much bigger than the king rooms.
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  • Stayed February 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Ery559
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MercureMMT, Manager at Mercure Resort Hunter Valley Gardens, responded to this review, March 13, 2014
Thank you for taking the time to tell us about your experience at the Mercure Resort Hunter Valley Gardens.

You can rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence with the maintenance team regarding the spa, our apologies for this, since you have stayed this has been addressed.

You are correct in saying easy fixes and we have discussed the room issues with our housekeeping team. Patios absolutely should be cleaned and curtains should close and TV cords should be in, our apologies for this; I am glad you were also able to take the positives out of the stay and you are also correct in saying a great location to Tempus Two (and McGuigans and the Gardens)

We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. I would suggest trying our walking winery tour, which will take you to all the wineries within walking distance so you can leave the car in front of your room.

Kind regards,

Lauren Johns
Operations Manager
Mercure Resort Hunter Valley Gardens
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney, Australia
Level Contributor
109 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 65 helpful votes
4 of 5 bubbles Reviewed February 14, 2014

There are plenty of nicer places to stay in the Hunter Valley but the Mercure is Hunter Valley Central and comes plenty cheap mid-week (the best time to visit the valley - quiet cellar doors etc). We had a "king studio" and found bed comfort, cleanliness, standard of furnishings, room size, bathroom quality all good. Grounds are nice as is the pool. You are within walking distance to the wonderful Hunter Valley Gardens, the excellent Cellar Restaurant, 3 wineries (Brokenwood, McGuigan's and Tyrell's) and numerous shops a small supermarket and cafes. Breakfast is ok, standard fare - you can however have a glass or two of bubbles with breakfast at no extra cost. VERY important to note: if you are visiting the gardens you can obtain 1/2 price tickets from reception that are valid for 12 months (so you can even buy some for friends who might be visiting later). Gripes - no free wifi (typical in Australia however - why?), fridge maybe a bit small for a wine region.

Room Tip: "Studio King" room represented good value for money.
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  • Stayed February 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank FinB
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MercureMMT, Manager at Mercure Resort Hunter Valley Gardens, responded to this review, March 13, 2014
Thank you for taking the time to respond about our property. I am glad you were able to enjoy your stay and the hotel!

We do offer free wi-fi in our reception/ library area but unfortunately not in our rooms.

I do hope we can welcome you again in the near future!

Kind regards,

Lauren Johns
Operations Manager
Mercure Resort Hunter Valley Gardens
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Gorokan, Australia
Level Contributor
11 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 bubbles Reviewed February 12, 2014

The staff were fantastic! As soon as the remote was reported to be the wrong one for Foxtel it was changed. As soon as we asked for a second cup so we could have coffee without sharing the one cup, out was brought to us within a minute!
The broken and missing bit of tile in the bathroom is a trip hazard and the taps in sink and shower need a sticker, in the least, to show which way is hot and cold. It would be nice to have a couple of glasses in the bathroom to rinse after brushing.
Cobwebs and the broken lampshade need fixing/removing.
This was the BEST disabled room we have stayed in. Our own courtyard, huge shower with large seat and it was great to have a shelf for toiletries.

  • Stayed February 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank SuuBlundell
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MercureMMT, Manager at Mercure Resort Hunter Valley Gardens, responded to this review, March 13, 2014
Dear SuuBlundell,

Thank you for taking the time to review our property. It is great to hear we have rectified any potential issues as quickly as possible during your stay and it is really lovely to hear some feedback on our disabled rooms!

We will definitely look at the glassware in the bathroom, not something that is often bought up but a great point and i will also see what our maintenance team can do with the taps.

Lauren Johns
Operations Manager
Mercure Resort Hunter Valley Gardens
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London England
Level Contributor
223 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 112 helpful votes
4 of 5 bubbles Reviewed February 9, 2014 via mobile

We booked this place on the centre of hunters valley and were not disappointed. The resort is large and set in lush mature gardens with a good size pool etc. the rooms are very large and well presented. It's not new but very presentable. The whole place is set up in a ranch style and the entrance and lounge room is spacious and welcoming. We had a very comfortable night after a day wine tasting which is not hard to do and woke up refreshed and ready for the hardly breakfast ( which was extra but with the right card you get a 50% discount). The gardens are nice to walk around and the place is very peaceful. Thanks for a great stay.

Stayed February 2014, traveled with friends
Helpful?
Thank CRS61
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gosford, Australia
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 bubbles Reviewed February 4, 2014

We booked this hotel for 2 nights. Our experience began with being checked into the wrong room because our room was occupied by people with the same surname - you get that at weddings. Instead of swapping the names on the room we were left to have to explain at each staff interactiobn what had happened. Next morning we were required to vacate the room we were in and were assued our bags would be moved to our original room as a "priority". At 12.30pm we returned and the new room was not ready for us. The room was cleaned only after I kicked up a fuss at the front desk. The receptionist also wanted to put the breakfasts not paid for by the original couple in the room on our bill untill I objected. The pool area was filthy and bins and bottles not removed all w/e. The setting and gardens, though, are lovely.

Room Tip: Rooms behind the pool area have high ceilings and get more light.
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  • Stayed February 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank DebMac2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sydney, Australia
Level Contributor
62 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
5 of 5 bubbles Reviewed February 3, 2014

we loved this hotel is so charming, there is the main lobby with restaurant bar and pool, then the rooms are separate and you park your car just out the front of your room which is very convenient. there is a winery on the property just over the wall, and the hunter valley gardens and polkobin village is only a fifteen minute walk away! so lovely this hotel very relaxed we stayed as a couple it was very romantic and quite..

Room Tip: we stayed on the ground floor and you get a little open patio with seating for 2. very nice..
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  • Stayed August 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank han19894
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Mercure Resort Hunter Valley Gardens

Property: Mercure Resort Hunter Valley Gardens
Address: Cnr Broke & McDonalds Roads, Pokolbin, New South Wales 2320, Australia
Location: Australia > New South Wales > Greater Newcastle > Pokolbin
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Spa Hotel in Pokolbin
#3 Family Hotel in Pokolbin
#6 Luxury Hotel in Pokolbin
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Mercure Resort Hunter Valley Gardens 4.5*
Number of rooms: 72
Reservation Options:
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Also Known As:
Mercure Resort Hunter Valley Gardens Hotel Pokolbin
Mercure Hotel Pokolbin
Mercure Resort Hunter Valley Gardens Greater Newcastle/Pokolbin

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