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“great location”

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Mercure Resort Hunter Valley Gardens
Ranked #7 of 15 Hotels in Pokolbin
Reviewed June 12, 2013

Staff were lovely, rooms clean. Food was very good steak Quality was fantastic and the mashed potato!YUM. very close to everything and the entry to Hunter Valley Gardens at half price was a great bonus.

  • Stayed: June 2013, traveled as a couple
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Review collected in partnership with Accorhotels.com
Thank swan999
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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564 - 570 of 933 reviews

Reviewed June 10, 2013

Good location. Decent room. Lovely staff members. Perfect ambience. Relatively below average food. These phrases sum up Mercure Hotel Hunter Valley in my eyes. We stayed here for 2 nights and 3 days and our experience was almost perfect.

As you walk into the reception area, to your right you will find a very cosy looking lounge with a wood fire at its centre. A friendly staff member will welcome you and will give you recommendations on where to go and what to do. From Mercure, there are wineries that you can walk to. They have prepared a small map that you can follow.

You will then find yourself in a lovely bedroom with a very comfy King Size Bed (if you will go for superior) with a spacious bathroom and a nice bathtub. The view outside is amazing. If the weather is nice you will be able to have a cup of coffee or tea at the veranda.

Beside the hotel is the Hunter Valley Garden. From the right section of Mercure, you will have easy access to the village shops. This makes the hotel's location perfect for moments of your trip when you just feel like walking to grab a cup of coffee etc. Lovely shops can be found everywhere with novelty items. Nice food is being served in cafes such asTaste of Country. Nice ambience as well.

When you go back to the hotel at night, it is nice to get a drink at the bar and have it at the lounge. The crackling wood fire will remind you of Christmas and that warmth of family gatherings or that warmth of romantic evenings. The lounge is the number one asset of this hotel.

Good location. Decent room. Lovely staff members. Perfect ambience. Now let's go to their food.

The steak that they served us was disappointing. We were expecting a lovely meal but the meat they served was so tough. I also ordered well-done; however, I got a half-cooked meat. The chorizo that was part of their side dish was tough as well and cold. The following morning, we had room service for breakfast. The country style breakfast did not taste good at all. They tasted like they were all microwaved. This bit of the trip was definitely a letdown. We expected more from a hotel steakhouse and room service.

Overall, I would still recommend staying in Mercure Hotel Hunter Valley but perhaps you might want to explore other restaurants for your meals. Have a nice Trip!

  • Stayed: June 2013, traveled as a couple
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Thank valenzuelakristine
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 5, 2013

The hotel is quite good, rooms spacious with a small courtyard out the back of the room, however we did encounter a large cockroach climbing up the wall and our relatives in the next room had large cobwebs hanging from the ceiling. The bed was very comfortable. Breakfast at the restaurant was good but dinner was very dissapointing. Its a steakhouse but the meat served was lukewarm to cold, chips undercooked. One of the waitresses was quite abrupt when she was told that she had served the wrong meals to each of us (she just plonked plates in front of us without even asking who had ordered what) so we dined elsewhere on our second night.

  • Stayed: June 2013, traveled as a couple
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Review collected in partnership with Accorhotels.com
Thank Sharon D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 29, 2013

There are hundreds of places to stay in the Hunter. The Mecure Resort Hunter Valley Gardens for location, comfort and value it is hard to go past. You name it, it's got it. Comfortable, spacious well appointed rooms, swimming pool, tennis courts all set in the grounds of the Hunter Valley Village and Gardens. It's close to excellent golf courses and right in the heart of wine country. The restaurant, bar and lounge area with open fires, comfy lounges and mood lighting is a great place to hang out after hours sipping on your favorite bottle of wine.

  • Stayed: May 2013, traveled as a couple
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Review collected in partnership with Accorhotels.com
Thank Ron P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 20, 2013

and we're now planning to hopefully have our wedding here! We were here on a 5 day residential work course years ago, and it was truly a romantic setting for strangers to get to know each other better. We plan on coming back soon for our anniversaries in the future. Bed was large and comfy, the rooms were spacious and the bathroom clean, powerful and functional. Goldfish bar is just across the road with the smelly cheese shop etc. all within walking distance so if you want to go for a trek able to leave the car behind!

  • Stayed: June 2012, traveled on business
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Thank ach0087
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 19, 2013

Resort was easy to find and is centrally located amongst the vineyards of Pokolbin.

Check-in (and check-out) was friendly and helpful.

Our ground level room was easily accessible with parking right outside the front door (although not under-cover).

As expected of a resort, everything was provided, eg. large flat-tv screen, digital clock cd/radio, fly spray (which we used to kill 4 cockroaches in the bathroom on the last night).

The king bed was extremely comfy - one of the better hotel beds we've experienced.

Our room had a little front covered patio with table and chairs - a nice warm place to sit in autumn.

The bathroom did have a "wow" factor - the bath is "under the stars" (it has a darkened glass ceiling).

One big disappointment is the cost of internet access from your room - other smaller motels provide it without cost so you would think Mercure Resorts could do the same.

However on saying that, if you take your computer to their lounge area you can access free wi-fi from there or use their computer located in the reception foyer - but it's not quite the same though, is it?!

Notwithstanding the above, we would return again.

  • Stayed: May 2013, traveled as a couple
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Thank Brissy2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 14, 2013

Had a great time there. Great atmosphere. Great friendly service. Rooms were great. The Hunter Valley Gardens and Village were great. We spent 3.5hrs walking around the gardens. Then had a relaxing spa when we went back to the hotel. Our only let down was the restaurant food not coming out hot.

  • Stayed: May 2013, traveled with friends
    • Value
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Review collected in partnership with Accorhotels.com
Thank kezza_1964
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Mercure Resort Hunter Valley Gardens

Address: Cnr Broke & McDonalds Roads, Pokolbin, New South Wales 2320, Australia
Location: Australia > New South Wales > Greater Newcastle > Pokolbin
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Family Hotel in Pokolbin
#4 Spa Hotel in Pokolbin
#6 Luxury Hotel in Pokolbin
Price Range: $132 - $289 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Mercure Resort Hunter Valley Gardens 4.5*
Number of rooms: 72
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Also Known As:
Mercure Resort Hunter Valley Gardens Hotel Pokolbin
Mercure Hotel Pokolbin
Mercure Resort Hunter Valley Gardens Greater Newcastle/Pokolbin

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