The stay in the hotel itself was good except for one thing and that was the meal in the restaurant for dinner. There was only one other couple in the restaurant when we arrived at 1828 hrs, the early dinner was so that the wife could get back to the room to watch the voice. Our order was taken and the bottle of wine arrived at the table. The restaurant filled quickly with other guests, all having their orders taken the same as us. As we were seated at the window I was more interested in the conversation I was having with my beautiful wife rather than what was happening behind us.
After about 45 minutes the bottle of wine was almost finished and the other guests in the restaurant had started and almost finished their meals. The waitress was called and the question was asked where was our food? The waitress returned a short time later with the excuse that there had been a technical issue with the order getting to the kitchen.
As I work in a service industry myself it amazed me that we had to ask the question of the waitress's where was our food. The waitress's had walked past our table several times to serve the other guests, but it didn't tweak that we didn't have our meals.
You can apologise all you want but this was pathetic.
You can also ask why nothing was said earlier from us but I do like to give people the benefit of the doubt and naively thought that they would figure it out for themselves.
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- Also Known As:
- Mercure Resort Hunter Valley Gardens Hotel Pokolbin
- Mercure Hotel Pokolbin
- Mercure Resort Hunter Valley Gardens Greater Newcastle/Pokolbin