My recent stay at the Mecure Resort Hunter Valley Gardens was an extremely disappointing experience to say the least.
Firstly I turned up to my room and found the beds in the room were separated to make 2 single beds not a king studio as according to my original booking.
We had two rooms booked as we were planning a relaxing couple of days away with friends but the rooms were on different blocks.
When we went to play tennis on the 2 courts on offer we had a hard time choosing which court was least dirty and suitable for playing on. There were fallen branches and debris all over the court which made our game a lot less enjoyable.
On our last night we were almost turned away from the only dining option in the hotel "Steakhouse Restaurant" at 8:30pm as they said the kitchen was closing. We had been informed by the front desk the restaurant closes at 9:30pm so you can understand why we were shocked to hear this. They reluctantly sat us for dinner and the food wasn't great, as the food was being served we started to wish we had been refused a table earlier!
The most disappointing part is that as an Accor Advantage Plus member I try to stay at Accor hotels as much as possible, this is definitely the worst experience so far. I can undertand the difficulty of running a hotel during peak season in a remote area but there is no excuse for bad service! This hotel needs to get it together or drop the Accor affiliation.
Bottom line only stay at this hotel if there are no other options in the surrounding area and you are really desparate.
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- Also Known As:
- Mercure Resort Hunter Valley Gardens Hotel Pokolbin
- Mercure Hotel Pokolbin
- Mercure Resort Hunter Valley Gardens Greater Newcastle/Pokolbin