Where do I start? 5 star its not!
On arrival, we were greeted to a very stark, depressing building - we were not even sure it was a hotel, apart from the Relais and Chateau sign on the wall.Looks nothing like the pretty courtyard photo in the brochures and website. We made our way through the door and were greeted by members of staff that, although nice, were rather inept.
The room was a bit of a shock - rustic, lots of furniture, but not practically laid out, nice linens, but an itchy, scratchy blanket. Not exactly high-tech, don't even attempt to get WiFi in your room, you have to be in a certain part of the bar to get any reception at all.
The bathroom was awful, very dated and nowhere to put any toiletries apart from stacked up around the bath.
When I had a bath, the jacuzzi jets spewed out scum, they had obviously not been sterilised for some time.
We went back to the bar for a drink and the manager, Andreas, introduced himself to us. Thereafter he was noticeable by his absence.
The hotel information promised wine tasting with the manager nightly at 6.30pm, but he was not around and we had cocktails instead, the barman Ryan was chatty and very pleasant.
Breakfast buffet was laid out the next morning, and was very nice. However, my husband and I ordered some 'hot' items, bacon for him and Eggs Benedict for myself. We waited half an hour!, despite there being only two other people in the restaurant. We were presented with cool bacon and eggs benedict comprising two just warm eggs atop cold smoked salmon straight from the fridge, topped off with two dollops of congealed Hollandaise. The waitress tried to tell me that this was a classic 'room temperature' hollandaise.Still no sign of Andreas, the 'live in' manager!
We passed on eating at Roberts the restaurant on site - given the breakfast experience. We ate at Blaxlands the first night, lovely home cooking and Amanda's On The Edge - lovely views, very accomodating and nice food.
The next morning we were surprised that they were just starting to set up the buffet when we walked in, I had to ask for butter, was not offered tea\coffee, and the buffet items were still not laid up past 8am.
We settled our bill, eventually, no-one being on reception, no-one could help us with directions, and still no sign of Andreas.
There must be somewhere nicer to stay in the valley
- Official Description (provided by the hotel):
- Tower Lodge is the only truly intimate World class luxury Lodge in the Hunter Valley region, accommodating a maximum of 24 guests at any one time. The Lodge is not only luxurious, but also offers a stage to create your own special experience, one that will become your benchmark for years to come. Located at Tower Estate in the Hunter Valley, Australia the Lodge was recognised as the best "Luxury Lodge" for 2010 at the World Luxury Hotel Awards. Tower Lodge represents all that is Unique, Intimate and Luxurious. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with TripOnline SA and Evoline ltd so you can book your Tower Lodge reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Tower Lodge - Relais & Chateaux Hotel Pokolbin
- Tower Lodge - Relais And Chateaux
- Tower Lodge Pokolbin
- Pokolbin Tower Lodge
- Tower Lodge Greater Newcastle/Pokolbin