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“Naomi”
Review of Tower Lodge

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Tower Lodge
Ranked #14 of 15 Hotels in Pokolbin
Reviewed May 28, 2013

Absolutely stunning! felt like i was in another country, they served amazing food as well, i felt like i was in paradise!! - the staff were so kind, made me feel at home. Paul Moussa & Karlie May what an amazing job they did! so friendly and helpful :) Highly recommend the tower lodge, im definitely coming back. THE VIEWS WERE AMAZING! x

Room Tip: stayed in the eastern rooms felt like i was in mexico! the view was amazing #vinyards
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  • Stayed: May 2013, traveled on business
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1  Thank Naomi S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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23 - 29 of 129 reviews

Reviewed May 16, 2013

We recently returned to the Tower Lodge for a one night stay.

We chose the Oriental Room and the room itself was amazing, but then for $700 per night you would hope it would be.

The afternoon tea was quite plain in comparison to what was served 3 years ago and the breakfast was very average.

The staff really let this place down. I'm told there are only 10 rooms making it a boutique luxury hotel. Given this, and the price you pay, you would expect the staff to be very customer focused. I requested a bottle of water from the front desk and the lady behind the desk let out a big sigh and made a face as if it was the most difficult thing she had to do that day. We requested a slightly later check out and were advised by a different staff member that a "VIP" was checking into our room the following day so he would have to confirm whether we could stay an extra half an hour. We had booked the best room in the hotel for the night. It would have been nice for us to be treated like VIPs as well.

The Tower Lodge is part of the Select luxury hotels group. We recently stayed at another boutique hotel which is also part of this group - the service at that hotel was outstanding with a real customer focus. The room was significantly cheaper than the Tower Lodge.

It's truly a shame. We stayed for 3 nights in 2010 and had a great time with attentive staff, and delicious food.

We're happy to pay for quality but the service of the staff and average food let down what was a a very special place for us.

  • Stayed: April 2013, traveled as a couple
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8  Thank Indulgent_travel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 14, 2013

Lovely location with great atmosphere despite being brand new.

Great pool and grounds set in its own vineyard to which on gets complimentary tours.

In house restaurant is lovely, five minutes walk the through the vines, but horribly expensive.

Rooms are spacious and beautifully decorated.

Ideally located for exploring the Hunter Valley.

Only the price costs it it's fifth star.

Room Tip: All are excellent
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  • Stayed: January 2013, traveled as a couple
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3  Thank Sm0ky
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 8, 2013

Last Spring my wife and I got married at Roberts restaurant and stayed at the lodge for 2 nights in the oriental room. Rooms were very private, clean and very unique. We visited a couple of rooms before settling for the Oriental Suite.

Staff were always smiling and accommodating to our unique needs. The shuttle bus driver stayed up late just in case on our wedding night to take us back to the lodge. The wedding planner kept track of all components and took our input for custom requests. The owner Matt was also lovely no the phone for additional requests and customer service.

While staying at the lodge, I highly recommend getting pre-dinner drinks by the fireplace during the colder time of the year. It's very romantic.
I would highly recommend this lodge for a short getaway in the Hunter or a wedding.
We will be going back for years to come.

My only regret is not being to climb the rock climbing wall! Mind you I didn't ask.

Room Tip: Look at the photos online of each room and pick one best on personal preference. They are all very...
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  • Stayed: September 2012, traveled as a couple
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Thank gudavies
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 9, 2013

If you are getting married in the Hunter Valley, make sure you consider Tower Lodge. We were fortunate enough to celebrate our wedding at Tower and it was stunning. It was beautiful, intimate and elegant. Sean who assisted us with our planning, ensured that everything was taken care of to the highest standard and we were able to enjoy our wedding confident that everything would go to plan. The reception dinner was outstanding and couldn't be better, our guests all commented on how delicious and memorable the food was. Throughout our stay the staff was exceptional, very pleasant, discreet and nothing was too much trouble.
Our family also stayed at the Lodge and the rooms are beautiful, large and comfortable with each room being uniquely furnished. Tower Lodge is a stand out in the Hunter Valley and sure to have another visit from us.

  • Stayed: March 2013, traveled as a couple
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Thank mariasyd
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 1, 2013 via mobile

Arrived for a return visit to tower estate for an overnight as we had a function in the hunter valley. Expensive but happy to pay that for what should be a superior hotel and service. It was raining heavily the weekend we were there and arrived at 2pm to a lovely afternoon tea and a lovely relaxing afternoon watching the rain outside. Room comfortable and evening drinks all very nice.

Woke up the next day looking forward to a good breakfast before the long drive back to Sydney. Seriously disappointed. A plate of continental pastries put on the table - soggy uncooked banana bread, stale croissants, and some ok fruit. The cooked breakfast then arrived minus the advertised spinach, bacon that was almost completely all fat and rind, overcooked scrambled eggs complete with the scrapings from the bottom of the pan and a couple of undercooked looking sausages. I have never sent a breakfast back in my life but this one had to be returned - it was totally inedible.

Really did not expect this from a relais and chateau property

  • Stayed: March 2013
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1  Thank Donna1303
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 25, 2013

My wife and I stayed at the Tower Lodge about a year ago, January 2012.

We are used to go to New Zealand and really appreciate small special hotels like the ones we find there. We found Tower Lodge searching the web with recommendations from Relais & Chateaux, what made us think it would nothing but great.

The place is amazing, but service was average - and talking about cleanliness, it was pretty bad.
We tried to use the fitness room, but just like the watch in the wall, most of the (few) equipment there simply didn't work. We stayed there for 5 or 6 nights and the swimming pool area was never cleaned - I mean, never. All the empty bottles we found there on our first day were still there at the check out.

All the care and refinement we found at the 9 Restaurant and at the bar for the pre-dinner drinks were forgotten in way to the rooms and other facilities.

Talking about restaurant 9, it's an incredible experience!

  • Stayed: March 2012, traveled as a couple
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3  Thank Tukis
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Tower Lodge

Address: 6 Halls Rd, Pokolbin, New South Wales 2320, Australia
Location: Australia > New South Wales > Greater Newcastle > Pokolbin
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#13 Luxury Hotel in Pokolbin
Hotel Class:5 star — Tower Lodge 5*
Number of rooms: 12
Official Description (provided by the hotel):
Tower Lodge is the only truly intimate World class luxury Lodge in the Hunter Valley region, accommodating a maximum of 24 guests at any one time. The Lodge is not only luxurious, but also offers a stage to create your own special experience, one that will become your benchmark for years to come. Located at Tower Estate in the Hunter Valley, Australia the Lodge was recognised as the best "Luxury Lodge" for 2010 at the World Luxury Hotel Awards. Tower Lodge represents all that is Unique, Intimate and Luxurious. ... more   less 
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Also Known As:
Tower Lodge - Relais And Chateaux
Tower Lodge - Relais & Chateaux Hotel Pokolbin
Tower Lodge Pokolbin
Pokolbin Tower Lodge
Tower Lodge Greater Newcastle/Pokolbin

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