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Oaks Cypress Lakes Resort
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Reviews (1,259)
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873 - 878 of 1,259 reviews
Reviewed October 8, 2013

Cypress Lakes Resort is in a fantastic location for visting Hunter wineries - many of which are a short drive or even walk/cycle from the resort. The villa we stayed in was comfortable, however quite dated and the kitchenette was very small - basically just a basin and a microwave. Booked through weekenda, so villa is operated independently from the rest of the resort - means you can't use facilities such as the pool etc.

Thank LilSco24
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 4, 2013

Better than I expected we had a great room the meal at the restaurant was exceptional I had kangaroo and the buffet breakfast was amazing the golf course was so picturesque and lots of fun we could not have been happier

  • Stayed: September 2013, traveled as a couple
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Review collected in partnership with Accorhotels.com
Thank Lyn B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 3, 2013

Beautiful private property with spacious, modern villa's. Bodega Restaurant on site was lovely with all staff friendly and very pleasant. Even got an upgrade! Great value for what we got........impressive!

  • Stayed: October 2013, traveled as a couple
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Review collected in partnership with Quickbeds
2  Thank SJV16
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 2, 2013

We stayed here as a group of 5 single ladies, beds were separated in each of the 3 rooms, which was great. Facilities were also of a high standard in the rooms and the area was quiet. Included breakfast was also top notch.

The problem we had was that some months before when booking the room, I contacted the Hotel about requesting a later checkout of noon. I was advised this was possible and to request check-in staff upon arrival of the request and they would put the room last on the cleaning list. I was also advised that after noon there was a charge of $30 per hour, which was absolutely fine. When I arrived the check-in staff also agreed it would be fine, however the cleaning roster isn't manifested until the day of check-out, so to ask the Duty Manager at breakfast of the request. I did this the following morning and was advised in a passive/aggressive manner that I was mistaken and not advised, and was refused the request. I advised the DM of the prior phone call and check-in advice and was again told I was wrong. The main reason for my stay was for my wedding make-up and hair trial for myself and bridesmaids, as well as to check out if the accommodation would be appropriate for wedding guests and family. I was unsure f the make-up lady would be finished by normal check-out time (11am) hence the request.
In the end the DM said we could only take until 11:30 to check-out (I'm not sure why noon would have been such a dilemma given the 30 min difference).
Then to top things off we were coincidentally finished by 11am and then had to wait 20 minutes to check out as 4 people were checking in - couldn't believe that as 11am was check out time and they were prioritising that over the check-out rooms after the comments I got from the DM. Very disappointing for such nice accommodation - really left an image given the usual high standards from Grand Mercure.
I can't say I'm going to recommend my family and guests to stay here for the wedding given the DM's manner.

Room Tip: Bring a car as the resort is spread out too far to walk from room to breakfast/reception area.
  • Stayed: August 2013, traveled with friends
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1  Thank platos3333
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 19, 2013

  • Stayed: September 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
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