A disappointing introduction to Newcastle to say the least. Went there for lunch. Stood at door waiting to be seated. Seated ourselves. Found our own menus. Waited 10 minutes - no acknowledgement- walked out. Had lunch somewhere else. Thought we would try estabar again and went back there for gelati. Waited in the 'gelati line' for 5 mins (waitress aware I was there). Got to front of line and stood in front of gelati fridge for another 10 mins waiting. Meanwhile waitresses walking back and forth past me. I then stepped across 1 metre to counter and asked if I could order some gelato. The waitress whom had seen me waiting there for the last 15 mins said the sign says order at counter. Really!! You saw me there for 15 mins and your sign is tiny. Wouldn't you think to say oh sorry we take the gelato orders at the counter. This was unclear as everyone was lining up in front of the gelato fridge. Pure arrogance!!
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