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“Poor quality” 1 of 5 bubbles
Review of Jesmond Executive Villas

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Jesmond Executive Villas
Ranked #19 of 22 Hotels in Newcastle
Canberra
Level Contributor
120 reviews
70 hotel reviews
common_n_hotel_reviews_1bd8 126 helpful votes
“Poor quality”
1 of 5 bubbles Reviewed January 8, 2012

We stayed for one night for a stop over. Being a self contained villa we expected a washing machine and hopefully a dryer. The laundry was bare. The pool area was the smallest I have very seen in a complex without any seats and the spa water brown.

The rooms were interestingly all tiled on the walls half way up and the TV was chained down. It was not a welcoming feel. Where tiles had been damaged they had not been repaired.

  • Stayed January 2012, traveled with family
    • 2 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
4 Thank craigv01
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, General Manager at Jesmond Executive Villas, responded to this review, July 1, 2012
Dear Zoev01,

Thank you for taking the time to provide your feedback regarding our villas. I am sincerely sorry to hear that your stay was not all that it could have been.

All laundry areas, (including washing machines and dryers) in all the apartments have been removed and replaced with a state of the art laundry facility on the property. Washing chemicals are automatically fed into the washing machine and ozone technology is used to wash the clothes. Clothes are sterilised after washing and are dried 5 times quicker in an electric dryer. The laundry is operational 24 hours a day and there is no other laundry like this in Newcastle.

I am sorry to hear that you felt the pool was small. It is a plunge pool and there is an outdoor spa. The pool area is checked daily by our new cleaning contractors.

Although we feel that security is important, none of our TVs are chained down. The TV is fixed to a wall via a TV mounting bracket.

Your feedback has been shared with management, an although there are many choices for accommodation in Newcastle, I hope you will give us another try.

Best regards,

Matthias.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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270 reviews from our community

Traveler rating
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Rating summary
  • Location
    3.5 of 5 bubbles
  • Sleep Quality
    3 of 5 bubbles
  • Rooms
    3 of 5 bubbles
  • Service
    3 of 5 bubbles
  • Value
    3 of 5 bubbles
  • Cleanliness
    3 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (78)
Date | Rating
  • English first
  • Thai first
  • Any
English first
Gold Coast
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 bubbles Reviewed January 6, 2012

I found the photos on wotif looked much better than the real thing. There is so little parking available, so people were parking behind us, which blocked us from getting out that morning. Our room had a bad odour in it, particulary the couch smelt quite stale. There were smoke butts around the pool including a couple of balls of hair. That night we rang up reception as people were in the pool, drinking and after 9.00pm that our children couldn't get to sleep. Half an hour later, I tried calling reception 2 times but nobody answered as the party in the pool continued. All in all, we are a bit over motels and recommend caravan parks as we have found them to be more family friendly and have a cleaniness to them.

  • Stayed January 2012, traveled with family
    • 1 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
2 Thank Moana M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Travelers are raving about these Newcastle hotels

Quakers Hill, Australia
Level Contributor
28 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
2 of 5 bubbles Reviewed January 3, 2012

My husband and I have stayed at Jesmond Executive Villas twice - but we won't be back there ever again after our last stay!

The first stay - our room was nice, until we had to sleep that night - we had a skylight over our bed, it was a full moon and the room was so bright we couldn't sleep, needless to say we awoke tired and not very impressed in the morning - if you book make sure you ask for a room without a skylight over the bed!

Second stay we thought we'd try again - disaster ... apartment we received was fully tiled, the floor had just been washed and the tiles were mega slippery, we couldn't take our shoes off and had to put the air conditioner on full power to try and dry the apartment out - major safety hazard. So we decided to have a romantic spa, champagne, candles, filled the spa, sat in it and as soon as we turned the jets on brown mildew junk came flying through the jets onto us, it was totally disgusting and made me dry retch - it was obvious the spa hadn't been cleaned in a very long time! After calling Reception it took 40 minutes for someone to come to the apartment to have a look at the condition of the bath water, meanwhile we were waiting to have a shower to wash ourselves. There was no apology just a 'we can clean it for you' - spas should be cleaned each time and rinsed thoroughly every time the apartment is serviced. The parking is terrible, not enough of it, tiny little driveways to maneouve through. Needless to say we weren't impressed and we won't stay there again - wouldn't recommend it.

Room Tip: Make sure there is no skylight over the bed! Ask if the spa has been cleaned prior to using it!
See more room tips
  • Stayed November 2011, traveled as a couple
    • 2 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
3 Thank sunset_mum
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Newcastle, Australia
1 review
4 of 5 bubbles Reviewed December 19, 2011

I've been a frequent business guest at Jesmond Executive Villas for the past three years. During this time, I have stayed in many different units and apartments -- not only at the Jesmond complex, but also in Hamilton, Merewether, the Linwood Estate at Wickham, and various apartments in the Newcastle CBD. All units were clean, tidy and well-presented. Jesmond Executive Villas offers good value for money and I have no complaints. My repeat business speaks for itself.

  • Stayed December 2011, traveled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank SaNdRa198
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brisbane, Australia
Level Contributor
11 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 bubbles Reviewed December 13, 2011

When we walked in we were very pleased with the unit. It was very clean and tidy. We loved the spa bath which we relaxed in after our very long day from our flight being delayed for two and half hours. We will without a doubt return to stay. Also we would like to thank the gentleman at reception he was such a help.

  • Stayed December 2011, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Michelle F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lismore, Australia
1 review
5 of 5 bubbles Reviewed December 12, 2011

Right from the booking we were given flawless and highly proffessional service. The staff were very helpfull and nothing was too much trouble. The accomodation was first class, spotlessly clean and just as described. The townhouse we rented was fully equiped with everything we could ever ask for. Possibly the only downside we experienced was that the parking was on the street, and we had to be early to get a park near the townhouse.. We hope to use their services again and would reccommend to anyone.

Thanks

Graeme

  • Stayed August 2011, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Graeme R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
4 of 5 bubbles Reviewed December 11, 2011

When you walk into the one bedroom villa's your greeted with a large Sony plasma tv and a decent size kitchen. The main room is basic with 2 single beds joined together to make a king which was very comfortable. The bathroom has a decent size spa with a separate shower, Also they have nice thick towels which is a plus! the prices was very reasonable for what your getting. The staff are very friendly, I called reception for a recommendation for a local pizza shop, the googled for the number which was a bonus! Over all a very relaxing and comfortable stay. 

  • Stayed December 2011
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Bambrool
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Matthias_Kocher, Manager at Jesmond Executive Villas, responded to this review, December 12, 2011
Thank you for your review.

It gives me great pressure to receive reviews that truly reflective this wonderful property. Since I have been managing the property all the TV’s have been updated to large flat screens TV’s which is a standard feature across all room types. All beds at the property are king split beds. We use Sealy Commercial Ensemble King Split Beds which are able to be made up as a king sized bed or two single beds depending on guests requirements.

Our one bedroom deluxe spa apartments have a large sunken corner spa with a separate shower, this allows guests the flexibility to either have a quick shower or a relaxing spa. The walk-in shower is ideal for less mobile guests.

We pride ourselves on providing our guests with Actil Super Deluxe White Towels. However, we are finding that make-up has proven to be very difficult to remove from the towels. Make-up stains on towels is an area which we are working on.

I really appreciate your comment regarding our staff and that you found our property to be very relaxing and comfortable. Again, I thank you for your support and look forward in welcoming you back to the Jesmond Executive Villas.

Yours Sincerely
Matthias Kocher
Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Jesmond Executive Villas

Property: Jesmond Executive Villas
Address: 185-193 Newcastle Rd, Newcastle, New South Wales 2299, Australia
Location: Australia > New South Wales > Greater Newcastle > Newcastle
Amenities:
Business Center with Internet Access Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Swimming Pool
Hotel Style:
#14 Luxury Hotel in Newcastle
Price Range (Based on Average Rates): $
Hotel Class:4 star — Jesmond Executive Villas 4*
Number of rooms: 65
Official Description (provided by the hotel):
Executive Villas Jesmond provide a range of studio, one, two and three bedroom apartments and also spa apartments. Each apartment has a large television with eight Foxtel channels and wireless internet is available on-site. The Villas are pet friendly and are situated next to a large park. Stockland Jesmond Shopping Centre is just across the road and public transport is easily accessible. Newcastle hospitals, Energy Australia Stadium and The Entertainment Centre are all just a short drive from the Villas. Disabled rooms are available on request. There is exciting development happening at our Jesmond site over the next few months. The Villas will be opening brand new apartments to meet the high demand for accommodation in Newcastle. ... more   less 
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Also Known As:
Jesmond Executive Villas Hotel Newcastle
Jesmond Executive Hotel
Jesmond Executive Motel

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