We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“We had the worst room this time and still enjoyed this place”

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 8 more sites!
Jesmond Executive Villas
Ranked #18 of 22 Hotels in Newcastle
Port Macquarie NSW
Level 6 Contributor
109 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 82 helpful votes
“We had the worst room this time and still enjoyed this place”
Reviewed June 18, 2011

I am so surprised to see so many people writing bad things about this place. As we stayed this time on the June long weekend the place was full and as luck would have it we ended up in the worst room in the place and yet it was still a high standard room.

The main difference between this room and the others we have had here was a lack of spa bath, the bathroom was actually a wet area rather than a specific bathroom and the bedroom faced onto the road and that was certainly a little noisy.

The lounge and kitchen were great and there was an undercover area to park right by the room.

If you have a wide vehicle it would be very advisable to request a room in the main part of the complex as the entry to this third area involves driving up a narrow drive past a brick wall. NOT recommended for large tourers, people movers or 4WD - as the gouges out of the wall and the huge dents in the drain pipes proves.

The room, like all the others we have stayed in, was tiled throughout, so cleanliness is very apparent and contrary to so many other reports I found the reception staff helpful, efficient and very pleasant to deal with on the two occasions I needed to.

I simply can not understand why there are so many bad reports on this place, as we have now stayed here 4 times and had a different room each time and we have ALWAYS been happy with the place. At around $100 a room it is good value and it is well located - though I agree its position just after a large roundabout could be a concern for anyone who simply isnt able to drive properly. But assuming you KNOW how to look left, right and left again it really is no big deal.

  • Stayed June 2011, traveled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
2 Thank DavidH2000
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Matthias_Kocher, Manager at Jesmond Executive Villas, responded to this review, December 13, 2011
My name is Matthias Kocher, I am the new manager of the Jesmond Executive Villas and I am committed in providing our guests with an enjoyable stay. Thank you for your review and being a frequent visitor of the Jesmond Executive Villas. I also can’t understand why there are so many bad reports on the Jesmond Executive Villas. I personal believe that one reason was that the previous manager often was very short with guests, which was misinterpreted as being rude.

As you have personally experienced many of the Jesmond Executive Villas room types I thank you for emphasising the cleanliness of our various apartments and the helpfulness of my reception staff. We endeavour to cater for a wide cross section of the community. The property is able to cater for those guests that desire luxury spa apartments and for those guests who are more budget oriented and require clean and affordable accommodation.

Honest and positive reviews are great for motivating staff performance.

Again I thank you for choosing to stay at the Jesmond Executive Villas and look forward to welcoming you back.

Yours Sincerely

Matthias Kocher
Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

288 reviews from our community

Traveler rating
    53
    64
    52
    44
    75
See reviews for
106
78
16
40
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (85)
Date | Rating
  • English first
  • Thai first
  • Any
English first
australia
Level 3 Contributor
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed May 19, 2011

great location. .. very tidy room great spa.. it has a bbq area which we used. i pool area which also has a spa attached to it. . it was a little bit noisy but it didnt bother me. . there are plenty of shops around in walking distance. a great chinese takeaway shop about a 4min walk. great thing was pets were allowed.. i will be coming back to these villas again. the staff was great as well. they gave us extra blankets which we needed. it has a kitchen and spa in room . a plasma tv and air con/heater... would recommend..

  • Stayed May 2011, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank shandylouise
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Surfers Paradise, Australia
1 review
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed May 15, 2011

Access to the villas is just around a blind bend in heavy traffic. It is downright dangerous.

If you are staying be very, very careful of ingress and egress - most cars hit the deck with a loud bang on departing as oncoming traffic is upon you very quickly.

Room Tip: Book accomodation somewhere else
See more room tips
  • Stayed May 2011, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
9 Thank MinicooperS5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manager-Matthias, Manager at Jesmond Executive Villas, responded to this review, June 8, 2011
Thank you for your review, We apologise that you found accessing and leaving the property difficult. The Jesmond Executive Villas is located on Newcastle Rd a main Road in Newcastle making the complex quite easy to find & with multiple driveways quite accessable. There is set of traffic lights just out the front which often provides ample time for guests and staff to leave safely in it's intervals. A safe exit is never delayed more then two - three minutes even in peak hour. Yes a level of care is required when leaving the Jesmond Executive Villas but no more then entry or exit to any other main road.
The Jesmond Executive Villas do have onsite parking. If any future guest is deterred the next street on the left Illoura Street is a quiet street and there is lots of onstreet parking availble there, with a short walk back to the property.
Kind regards
Matthias Kocher
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Travelers are raving about these Newcastle hotels

Queensland, nsw
1 review
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed April 7, 2011

This place is a joke..I stayed here for a week in November for a relaxing time..Over the internet this place looks great, in reality this place is so wrong.. We firstly arrived on the monday at 1pm and our room wasn't even cleaned..Even though we were told we could check in at 10am..After waiting for our room to be cleaned we went in and the apartment and truely if thats what this staff call clean, they really need new jobs, and to top this off didn't have enough beds even though we were told it would accomadate all our group prior to booking..We were offered fold up beds but that was not what we wanted and paid for..We went to reception and spoke to the manager who is a arrigant man, and very rude. We ended up staying here for the week but it was not enjoyable and relaxing as planned.. Read the reviews first before booking it will save you a horrible experience..

  • Stayed November 2010, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
10 Thank Brian_s51
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kuala Lumpur
Level 2 Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed March 29, 2011

DO NOT STAY HERE, IF YOU HAVE ANY PROBLEMS WITH YOUR STAY YOU WILL NOT BE RECEIVED KINDLY BY THE STAFF, ESPECIALLY BY THE BOSS.

4 of us booked an apartment from the owner of Jesmond Villas who owns multiple apartments all over Newcastle.. He put us in newcastle city, which we were fine with. Upon arriving, we found that the room was nxt to the train station and worse still, the air-conditioning was not working.. it was summer 40 C in newcastle!
So we called Jesmond Villas he promised to send a technician which only arrived 1 day later, and couldn't fix it. We called him again and he said 'nothing can be done'. We had a terrible sleep with the noise and hot,stuffy room. We went to see him the next day in Jesmond villas- He had the WORST attitude EVER! This is the BOSS of the villas- he was FURIOUS!! HE said we rented his apartment at rates that were TOO CHEAP and that he couldn't do anything!! HE LOST HIS TEMPER ON US when all we did was ask him to take action on the broken air-conditioning on a hot summer month!!!

After negotiating, he changed an apartment for us- we were sent to an apartment near honeysuckle. We were shocked when we got in- there was a BUNK BED and a double bed-- and the bunk bed was right at the entrance which was meant for a storage space for bikes!!! But we were far TOO EXHAUSTED to do anything so we stayed for another 3 nights..

Normally I try to put up with problems during a holiday but this was WAYY TOO MUCH!! DO NOT STAY HERE, IF YOU HAVE ANY PROBLEMS WITH YOUR STAY YOU WILL NOT BE RECEIVED KINDLY BY THE STAFF, ESPECIALLY BY THE BOSS.

  • Stayed December 2010, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
14 Thank pingsia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melbourne, Australia
2 reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed March 8, 2011

I had booked this accommodation one month proir our trip to Newcastle as it was meant to be a getaway, to relax and unwind in the pool and spa in our room. HOWEVER less than 24 hours i was notified by Jesmond Staff that the was work being done and our room not available so they where giving us an upgrade to a two bed room apartment in another suburb.(no pool or spa)to services apartments on 49 Maquarie rd Cardiff. In disbelief I called the manager and stated that this is not an up grade as i now could no longer access the pool and spa that we desired at Jesmond and exclaimed it was just the 2 of us traveling and didnt require another bedroom.. I started to renagotiate on price and the manager basically stated that we can cancel your booking and you can find accommodation elsewhere. This argument was over the phone out side the apartment.. Being a late friday afternoon not realy knowing Newcaslte we where stuck and had no other option but to keep the booking.. the manager was incredibly rude and unethical. our apartment was not ready at 2pm as and we had to wait another 2 hours for it to be cleaned.. Welcome to new castle.. Even if desperate i would NOT use this company...

  • Stayed March 2011, traveled as a couple
    • Service
Helpful?
10 Thank Juli H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dubbo
Level 4 Contributor
29 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed March 5, 2011

Have to say I was somewhat disappointed in this place.

Start with the positives - good location for access to the Newcastle Entertainment Centre. About 6 minute drive. Usual assortment of takeaways across road at shopping centre and within easy walking distance for children (Maccas, Hungry Jacks, Pizza Hut etc). And it was clean. Sadly, that's about it for the positives .....

Upon checking in, the girl (seated straight ahead as I walked into reception) was unfriendly and unprofessional, and it appeared I was interrupting her afternoon by checking in! Bit of a disappointment but I tried to remain 'positive' and gave her the benefit of the doubt.

Got to our 'apartment' which was ok, not huge and unfortunately, was right near the front, which happened to face a very busy road. The traffic didnt stop all night. Checked the bedrooms which contained two kings. In the second bedroom, the king took up 95% of the room so there was minimal space around the bed, so we were relieved we only had one teenager with us.

Headed for the shower, which had NO DOOR - couldnt believe it. It was supposed to have a door, but it had been removed and clearly never replaced!!

Went to dress in the main bedroom from which the curtains had been removed and a cheap blind was all that covered the windows. Pity they had left the tracks in place and that the night lights outside pelted into the bedroom. Didnt really matter as we were awake anyway!

According to the map supplied at checkin, there was ample space to park cars, however,
it appeared that these 'spaces' had been filled in with new units being built, so we therefore had minimal space in which to fit the car in. As a result, and because we own a new car, I then tried to check if we could pay the extra $10 for use of the garage as there was very little parking space for our car. Garage not available. Not looking good!

So many negatives and at $165 for the night, we were feeling very let down. Unfortunately, after no sleep due to traffic noise, we were in no mood to give this place the thumbs up. Very disappointed and certainly nothing like the advertisements. I hope for their sake we got the 'bad' unit - Number 40. Perhaps we should have been offered a discount as well. Not happy and definitely wouldnt return or recommend to others, based on our experience!

  • Stayed March 2011, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank Jude1163
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotels you might also like...
Travelers also viewed these Newcastle hotels
4.5 mi away
Travelodge Hotel Newcastle
Travelodge Hotel Newcastle
#13 of 22 in Newcastle
1,429 reviews
3.0 mi away
The Premier Hotel
The Premier Hotel
#14 of 22 in Newcastle
43 reviews
5.9 mi away
Quality Hotel Noah's On the Beach
Show Prices
Show Prices
Show Prices
1.8 mi away
The Executive Inn
The Executive Inn
#7 of 22 in Newcastle
357 reviews
4.6 mi away
Junction Hotel
Junction Hotel
#1 of 22 in Newcastle
383 reviews
6.0 mi away
Newcastle Beach Hotel
Newcastle Beach Hotel
#17 of 22 in Newcastle
131 reviews
Show Prices
Show Prices
Show Prices

Been to Jesmond Executive Villas? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Jesmond Executive Villas

Property: Jesmond Executive Villas
Address: 185-193 Newcastle Rd, Newcastle, New South Wales 2299, Australia
Location: Australia > New South Wales > Greater Newcastle > Newcastle
Amenities:
Business Center with Internet Access Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Swimming Pool
Hotel Style:
#13 Luxury Hotel in Newcastle
Price Range (Based on Average Rates): $
Hotel Class:4 star — Jesmond Executive Villas 4*
Number of rooms: 65
Official Description (provided by the hotel):
Executive Villas Jesmond provide a range of studio, one, two and three bedroom apartments and also spa apartments. Each apartment has a large television with eight Foxtel channels and wireless internet is available on-site. The Villas are pet friendly and are situated next to a large park. Stockland Jesmond Shopping Centre is just across the road and public transport is easily accessible. Newcastle hospitals, Energy Australia Stadium and The Entertainment Centre are all just a short drive from the Villas. Disabled rooms are available on request. There is exciting development happening at our Jesmond site over the next few months. The Villas will be opening brand new apartments to meet the high demand for accommodation in Newcastle. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, Expedia, Priceline, Travelocity, Ctrip TA, Booking.com, TripOnline SA, Hotwire, Agoda and HotelQuickly so you can book your Jesmond Executive Villas reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Jesmond Executive Villas Hotel Newcastle
Jesmond Executive Hotel
Jesmond Executive Motel

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing