We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“All round terrible experience”
Review of The Lobster House - CLOSED

The Lobster House
Cuisines: Seafood
Dining options: Reservations
Restaurant details
Dining options: Reservations
Reviewed January 2, 2014

My friend had heard terrible reviews about this place but we were willing to give it a go. On first impression we thought it didn't seem too bad and after we got a table a few other diners also came in. We ordered a seafood platter and salt & pepper calamari to share. When the food came out we were shocked- the calamari was mainly batter (5 pieces for around $20, tiny amount of salad & no sauce) and the seafood platter was a joke. The mussels tasted like they just had salsa on top, the prawns were burnt, the fish and chips were the only decent part (so basically we paid $45 for fish & chips). The worst thing was nearly every person in the restaurant thought the platter sounded nice & the looks on their faces showed their disappointment. While we were still eating the meal, not only did the waiter try to take our places but also came over & set up cutlery for the next diners (as the place was not packed there were still plenty of other seats). Will not be going back in the near future.

    • Value
    • Atmosphere
    • Service
    • Food
1  Thank livelovelaugh1990
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviews (52)
Traveler rating
Traveler type
Time of year
Language

5 - 9 of 52 reviews

Reviewed January 1, 2014

This is a place to stay well clear of if you expect value for money and service without the attitude.
The waiter did not provide service and had an attitude that is not welcome in the hospitality industry. He made several errors with our orders, quoted us $55 for 1/2 lobster moray which was actually at $80. No apology. The meals were overpriced for what was presented on the plate and tasteless. One of the worst dining experiences I've had. BEST TO AVOID!

    • Value
    • Atmosphere
    • Service
    • Food
1  Thank mrsp164
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 31, 2013

Well seriously this is a 'unique' experience, 5 for a leisurely dinner at 8pm, we had no time frame and where out to enjoy each other's company as well as the NYE atmosphere, first the staff, one guy tried so hard to rescue our visit but this was to hard an ask, ordering drinks, this is not a chore people, well not normally 1 BOTTLE of bubbles 3 glasses, 1 BOTTLE of red 2 glasses, oh and a beer and a coke for 2 guests also, 15 minutes 1 bottle of bubbles- check, 1 bottle of white- stop no RED thanks,5 minutes then a sorry no please chose again, ok no big deal! Entrees- chicken satay- no, sorry none, well the only option for a non-seafood eater is garlic bread, 2 garlic prawn -which when delivered we will call something else just to watch your confusion rise and 1 salt and pepper calimari- this will be delivered late and will be average at best, Mains- 2 sizzling prawns- still slightly opaque but if your quick to notice you can move them around the platter until they cook, 1 300g fillet steak- you should hope that the person who weights this is the same one who weights the lobster because if that was 300g then someone is telling some whoppers, this comes with 2 rock solid potatoes, 4 slices of carrot, 2 leaves of bok choi and this jui which was actually a very poor tasteless lumpy gravy, saving the best till last 2 WHOLE BABY SNAPPER- when you gets these it will help if the people they are served to are members of a fishing club because from the kitchen to the table these turned into 2 headless barmundi, nice enough replacement but everyone knows that if you give an option when something is out then the last person to know should not be the dinner! It was all a bit strange and an indication of the 'confusion' within the restaurant, yeah if you have an Entertainment Card don't bother, the sneaky owner will not honour the agreement he has, an embarrassed young waiter tells us " the owner says that, sorry he forgot to call the Entertainment book people and let them know that even though it tells everyone that the card is valid ANYTIME he is now choosing another option of deciding that certain days are non-card days"
Ok we are not people who choose a restaurant because of the discount, but we have cards and use them where we are entitled to do so, shame on this greedy, disorganised, cowardly owner, as we said we won't be back and we will inform everybody of what to expect if they risk a visit!!

    • Value
    • Atmosphere
    • Service
    • Food
1  Thank Michelle M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 30, 2013

worst meal ever charged us an arm and a leg seafood was very old fish had worst smell lobster was stinky worst food worst service PLEASE READ AGAIN BEFORE EVEN THINKING OF GOING THERE

    • Value
    • Atmosphere
    • Service
    • Food
2  Thank kk222013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 21, 2013

The Friday before Christmas and the restaurant was empty - sign of something not right.
We had booked, no record of our booking.
Entree prawn bruschetta - bread toasted with chopped tomato, Spanish onion and a prawn with BBQ sauce. Very ordinary

Main meal seafood plate, ordinary - prawns were black around the legs and head - indication of not being very fresh. Fish over cooked, Balmain bugs tough. The meal was not nice at all - should have read the reviews.

We asked to allow time between entree and main - the main arrive just as we finished entree. Finger bowl arrive half way through eating the main.

At the end of the night we were advised the efpos did not work and were required to pay cash.

I will never return to this restaurant.

    • Value
    • Atmosphere
    • Service
    • Food
2  Thank 52_On_the_road_again
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Travelers who viewed The Lobster House also viewed

Newcastle, Greater Newcastle
Newcastle, Greater Newcastle
 
Newcastle, Greater Newcastle
Newcastle, Greater Newcastle
 

Owners: What's your side of the story?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing