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“Best Hotel in Newcastle - needs Upgrade”

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Crowne Plaza Newcastle
Ranked #3 of 22 Hotels in Newcastle
Certificate of Excellence
Sydney
Level Contributor
248 reviews
105 hotel reviews
common_n_hotel_reviews_1bd8 131 helpful votes
“Best Hotel in Newcastle - needs Upgrade”
Reviewed November 11, 2013

The staff at this hotel are excellent – nothing is too much trouble and they are very professional no matter what time of the day you arrive.

The hotel overlooks the harbour. The rooms are tired and are in need of a make-over. The rooms are large and clean. The bathroom is large and well equipped. The hotel has a good restaurant and provide an awesome breakfast. One has the use of the “Forum” Gym outside the hotel. A full Gym, great when you are traveling. WIFI – free Wi-Fi is provided for 30 minutes in the foyer. Wi-Fi in the rooms cost a disproportionate amount.

The hotel is close to all the major business areas in Newcastle. They have a valet parking service.

  • Stayed November 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
1 Thank EricJ123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Erin O, Guest Experience Manager at Crowne Plaza Newcastle, responded to this review, November 21, 2013
Thank you EricJ123 for your lovely comments!

We are very proud of the service we provide and we love to provide it, as you say, at any hour of the day or night. Thank you for your comments in regards to the rooms and I am pleased to let you know that the rooms are currently undergoing a painting refurbishment, with new lounges next year. It is due to comments such as yours that we were able to identify this as an issue.

We look forward to seeing you next time, and starting 2014 we are providing complimentary in-room standard wifi to all of our IHG Rewards members.


Regards,

Erin O'Brien
Guest Experience Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
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Traveler tips help you choose the right room.   Room tips (338)
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Nelson Bay, Australia
Level Contributor
78 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed November 11, 2013

Stayed here recently with my wife for two nights in a Harbourview one bedroom suite.

All staff were more than helpful, very polite and it was obvious they were keen to ensure everyone who stayed there totally enjoyed their experience - as we did.

Didn't eat at the restaurant so can't comment about the food, though it did appear "top end" pricing.

If you choose to (offsite) valet park your car, just be aware that it may take up to approx 15 minutes to retrieve it during busy time/s, however with some basic planning ahead this is not an issue.

I'd be happy to go back here should the need arise, no worries at all.

Room Tip: Harbourside rooms are quieter with nicer outlook.
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  • Stayed November 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank thestump1469
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
58 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed November 9, 2013

I stayed here for work, after organising meetings held both here and at another Newcastle venue. Staff were very helpful regarding the meetings which went off without a hitch. Breakfast was fabulous, the room was comfortable and well appointed and overall it was a great couple of nights. Location is excellent. As a company, we accommodated quite a few extra people here for the meetings and it all went well. The only downside was that when people changed their plans and rooms were no longer required we still had to pay for them, even a week out from the meetings.

  • Stayed July 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
Thank KiwiKate55
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Erin O, Guest Experience Manager at Crowne Plaza Newcastle, responded to this review, November 12, 2013
KiwiKate55, it's great to hear from one of our conference guests!

We are glad to hear that the meetings went well, as it is our main goal that your stay is a successful one, and that you achieve all you set out to do. It's important that you are able to relax as well, and I'm glad that you were able to take some 'time out' in our comfortable suites!


Regards,

Erin O'Brien
Guest Experience Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney, Australia
Level Contributor
50 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed November 6, 2013

This is a more upmarket hotel for that really special occasion. The waterfront views are really something else at night, the service is A1 and the food was delicious. The rooms are big, clean and very comfortable.

Room Tip: Ask for a waterfront room with a balcony is possible.
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  • Stayed October 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank Sandi2324
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Erin O, Guest Experience Manager at Crowne Plaza Newcastle, responded to this review, November 12, 2013
Thank you Sandi2324 for your lovely comments,

I'm glad that you enjoyed your stay, especially for a special occasion! You sound like you experienced the special service that we strive to provide, and coupled with the views, food and spacious rooms it certainly does make for a treat.

Regards,

Erin O'Brien
Guest Experience Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Russell Island, Australia
Level Contributor
71 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
Reviewed November 4, 2013

We went cheap with the lowest cost room special and still had an excellent stay. Location, a friendly and informative staff and a far better than average room all contributed. Sensibly the place has a deal going with the comprehensive Forum gym next door and the breakfast buffet was one of the best that I have tucked into in Australia. Two negatives: like so many Australian high end hotels WiFi is an expensive extra and parking is a problem unless you opt for the valet park. Tip: for dinner walk to the nearby waterside restaurants and hit the joints popular with the locals...but not the pub, it is noisy and has really awful food.

Room Tip: Don't be concerned about having ground floor. The views through the foliage to the harbour are s...
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  • Stayed September 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
Thank LeeShipley
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Houston TX
Level Contributor
40 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed October 30, 2013

We stayed in one of the suites with a balcony and view of the working harbor. The package included the full buffet breakfast which was very good. The location was excellent as was the service. The room needed a bit of updating, due to stains on the carpet and sofa. We traveled with friends (who also stayed in a suite), and overall we were all pleased with our choice. There were plenty of pubs and eateries within walking distance of the hotel. Attractions such as the beach and museums were a short drive away. If we return we will stay again.

  • Stayed June 2013, traveled as a couple
    • Location
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    • Cleanliness
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Helpful?
Thank GEMWorking
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Erin O, Guest Experience Manager at Crowne Plaza Newcastle, responded to this review, November 2, 2013
GEMWorking, you certainly have come far to stay with us, from Houston!

For this reason, it's even more rewarding for us that you enjoyed your stay. You made the right choice by choosing a Harbourview Suite, to take advantage of the position on the working harbour. I appreciate your feedback in regards to the room, and am pleased to say that we are replacing all of the sofas in the rooms next year.



Regards,

Erin O'Brien
Guest Experience Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney, Australia
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed October 26, 2013

This hotel is immaculately clean with beautiful interior decor. Staff are friendly and professional. The restaurant is beautifully situated serving up a delicious menu! Eating meals surrounded by pretty water views was lovely. The room was the perfect size, with a little sitting area, lots of windows and a water view also. Lobby was small but stunning. Great colour scheme throughout. This hotel was just perfect! I'd definitely stay again.

  • Stayed October 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Mary S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Erin O, Guest Experience Manager at Crowne Plaza Newcastle, responded to this review, November 3, 2013
Thank you Mary S,

It's great that you could stay here for work, (for the conference) and still have a lovely stay. We work hard to make sure the hotel is immaculate and that the service and meals that we provide are top quality. It means a lot that you have taken the time to provide this great feedback - thank you!

We look forward to seeing you next time, for leisure!


Erin O'Brien
Guest Experience Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Crowne Plaza Newcastle

Property: Crowne Plaza Newcastle
Address: Cnr Merewether St & Wharf Rd, Newcastle, New South Wales 2300, Australia
Phone Number:
Location: Australia > New South Wales > Greater Newcastle > Newcastle
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Business Hotel in Newcastle
#3 Luxury Hotel in Newcastle
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Crowne Plaza Newcastle 4.5*
Number of rooms: 175
Official Description (provided by the hotel):
Enjoy stunning harbour-front views, elegant bars and restaurants and easy access to Hunter Valley golf courses and premier wineries when you book your stay at Crowne Plaza Newcastle. Relax and rejuvenate in total comfort when you chose from one of our varied selection of 175 suites, each with separate living room and a spacious working area. Indulge in a delicious meal at Crowne Plaza Newcastle's signature restaurant, Seasalt, open daily for breakfast, lunch and dinner, and enjoy fresh-caught seafood and dishes expertly prepared from fresh local produce. Sample some little known gems from the Seasalt wine menu or try an award-winning Hunter Valley tipple. Why not meet friends or network with colleagues over a pre-dinner drink in our hotel bar and watch the sunset over the harbour?Guests seeking to remain active while they travel can enjoy full complimentary use of our on-site fitness centre, featuring an array of gymnasium amenities and a 25-meter private pool.Events and wedding celebrations are also a speciality of Crowne Plaza Newcastle, with nine versatile function spaces available for guests to choose from. Most meeting and function rooms boast an abundance of natural sunlight and picturesque views over the harbour's rippling waters.Crowne Plaza Newcastle is conveniently located just a 25-minute taxi ride from Newcastle Airport in Williamtown, or 2 hours' drive from Sydney Airport. We're 100 metres from Civic Train Station, and a tourist tram serving local attractions stops outside the hotel. The Hunter Valley is 45 minutes by car, while Newcastle's beaches are just 800 metres away. The harbour-side location also means that local industry, especially coal, is close by.Enjoy complete comfort and exemplary service when you book your stay at Crowne Plaza Newcastle and experience all the history and wonder of this beautiful coastal location. ... more   less 
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Also Known As:
Crowne Plaza Newcastle Hotel Newcastle
Newcastle Crowne Plaza

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