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Rydges Newcastle
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Reviews (1,099)
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All reviewsvalet parkingthe crowne plazaworking harbourvalet serviceking spaseasalt restaurantseparate bedroomharbour viewhunter riversitting areawater viewsmall kitchenetteroom servicenobbys beachhotel restaurantwater frontshower curtain
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1,010 - 1,015 of 1,099 reviews
Reviewed March 26, 2011

Despite explaining that I require a gluten free diet while they assured me the meal they provided was indeed just that half way through my meal the staff returned to confess they had given me the wrong meal. I was sick all the next day. They also lost our umbrella and started to argue with us when they couldn't find it - there were no hotel umbrella's available either to help us reach out car - what a joke. When we arrived for our function no one had any idea where we should go and didn't even begin to see if they could find out. A staff member was also seen making faces about a customer that was complaining about the hotel room service. This hotel has no idea about customer service!

  • Stayed: March 2011, traveled as a couple
    • Service
3  Thank YasmineGray
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 20, 2011

We stayed for two nights while attending Neil Diamond in the Hunter Valley. Initially we were worried about how far away we were from the Hunter, but Newcastle ended up being a perfect venue. The hotel was great, fantastic service. Lauren, in particular on the front desk was a great help. She recommended a lovely restaurant for us, and arranged the hire car for the Saturday night. We loved the hotel's proximity to bars and restaurants. The foreshore has been beautifully developed. Awesome breakfast too!!
Our suite was a good size, nice having a separate lounge and bedroom. The only downside was waiting over an hour on Saturday night for our room service order. Overall a fantastic experience.

  • Stayed: March 2011, traveled as a couple
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1  Thank megansyd
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 6, 2011

We spent the night in Newcastle to attend the wedding of a friend. Check-in and check out were prompt and efficient. We had a harbour view room which had a pleasant view, we only took this room as we were underquoted when making an enquiry, there is no way we would have paid full price for this room. Bathroom was OK, very clean, but certainly not 4.5 star (there was a flimsy white shower curtain for the shower over the bath!). Bedroom was acceptable size and bed was comfortable. Kitchenette was practical, as was the sitting room, but once again not 4.5 star. Valet parking was overpriced for this location

  • Stayed: March 2011, traveled as a couple
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Thank stolistyler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ihg123, The Team, Crowne Plaza Newcastle at Rydges Newcastle, responded to this reviewResponded March 8, 2011

Dear stolistyler,

Thank you very much for your comments. They are greatly appreciated and we are glad that you liked the view from our harbourfront hotel. We would like re-assure that we are deluxe hotel that is regularly audited and reviewed by Crowne Plaza's globally renowned standards and other local bodies.

We would really appreciate any more feedback about your experience,

kindest,

The Team
Crowne Plaza Newcastle

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 5, 2011

We stayed 2 nights (Fri/Sat) on a LastMinute.com.au deal which was for a harbour suite room with breakfast included. The room was great with a lovely view out over the water; we watched the tugs and cruise liners come and go. The breakfast buffet was good with lots of variety. The staff were friendly and we were thrilled to find a complimentary bottle of champagne in our room after we'd notified at booking we were there for our wedding anniversary. The room was clean and tidy. The location is great; the foreshore has been nicely developed with lots of places to wander along and eat. We had delicious take-away both nights; once from Lanna Thai and once from Blue Water Pizza, both within walking distance. There is street parking outside the hotel which is only metered between 9am-5pm daily so if you arrive late, like we did, and need to be out after breakfast you can essentially park for free. We will certainly stay here again if we are visiting Newcastle in the future.

Stayed: March 2011, traveled as a couple
Thank Jenster42
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 17, 2011

We stayed at the Crowne last weekend for our 10 year anniversary. We booked it on Wotif (secret hotel) so got it at a great price! Our suite was lovely, well layed out, two TV's, very comfortable bed/pillows and nice & quiet. Bathroom was good, but a bigger bath would have been nice. Location is great - the forefront is full of lovely restaurants (we ate at Larna Thai which was yummy) and walking along the wharf & taking in the sights is a great way to relax. We skiipped the hotel breakfast and ate at Jordon's Organic Cafe (Wharf Road) which was beautiful. Overall a great experience at the Crowne Plaza - although we found the parking very expensive, so we parked at Harbour Park Secure Parking (Argyle St) which was $11 for overnight (a few minutes walk along Wharf Rd).

  • Stayed: February 2011, traveled as a couple
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Thank debthommo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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