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“Clean and spacious”

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Quest Newcastle Apartments
Ranked #5 of 22 Hotels in Newcastle
Certificate of Excellence
Sydney, Australia
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“Clean and spacious”
Reviewed January 28, 2014

We stayed at the Quest for two nights on the Australia Day weekend. We brought our bikes and needed more secure parking than street parking and so we paid the $25 a day parking provided by Quest which was off street but not undercover - too expensive! Our two bedroom apartment was clean and spacious but as the weather was very warm the single air conditioning unit in the lounge area did not provide enough cool air for the main bedroom. Unfortunately, we needed to leave the air con on all day to ensure the apartment was a pleasant temperature for sleeping which is not very environmentally friendly. In addition, there are no windows in the master bedroom, just a sliding door onto a balcony which could be left ajar if there is not too much noise from surrounding apartments. Our king size bed had a dip in the middle and did not provide the most comfortable nights sleep. Would I stay at the Quest again? Yes, but I would ask a few more questions about parking, air con and bedding!

  • Stayed January 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Ali G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
QuestNewcastle, Kirsty Sabarre, Business Development Executive at Quest Newcastle Apartments, responded to this review, February 2, 2014
Hello Ali G,

Thank you so much for sharing your positive experience from your recent stay with us. We pride ourselves on providing 4.5 Star standard and we are delighted to learn that you found your apartment clean and spacious. Many of our guests find the air-conditioner and extra fans suffice throughout the warmer months. However, we value your thoughts and will consider your feedback when reviewing apartment refurbishments.

There is nothing that makes us happier than hearing that you will return on your next visit, it will be our pleasure to welcome you back to the property again.

Kindest Regards,

The Quest Newcastle Team.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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233 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (29)
Date | Rating
  • English first
  • Japanese first
  • Any
English first
Dubbo, Australia
Level Contributor
40 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 88 helpful votes
Reviewed January 26, 2014

I hate to say this, as we have stayed here before and it was excellent, maybe it was because in the middle of winter and we were in a different room but this stay was disappointing. Firstly, there was only one split air conditioner in the lounge room, which didn't work very well. The bedroom windows only opened slightly, so it was quite warm and uncomfortable at night when trying to sleep. I am surprised that any hotel/motel or serviced apartment does not have ducted air conditioning! Secondly, the beds in the master room were too soft and very uncomfortable. A king bed in the main is 2 singles pushed together, which is fine, but not OK when they are old and soft. Lastly, the general cleanliness of the bathrooms was not great. The floors were sticky and there was leftover hair in the shower and bathtub from the previous occupants. A few other things, I know it is Australia Day long weekend, but I can't believe the restaurant downstairs was shut the entire weekend, I was counting on the convenience of this restaurant, especially travelling with 2 young kids. Also, if you are checking out before there is a human body at reception, make sure you firmly drop the keys in the drop box. My 2nd set of keys apparently got caught in the hinge, and reception thought I only returned one set. It was only after my insistence to have reception check the drop box again that I received a reluctant apologetic phone call.

  • Stayed January 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank NBTraveller870
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
QuestNewcastle, Kirsty Sabarre, Business Development Executive at Quest Newcastle Apartments, responded to this review, February 2, 2014
Thank you for your review from your recent stay with us.
Our team is committed to providing the best possible accommodation and always aim to exceed our guests expectations and it is unfortunate to learn that certain aspects of your stay did not reflect your previous experience at Quest Newcastle.

The restaurant mentioned in your review is not affiliated with our property; however, there is a variety of award winning restaurant chargeback options close by for our guests to enjoy. I am pleased to confirm that following your valuable feedback, systems and procedures have been reviewed with each department to ensure we are consistently delivering the 4.5 Star standards we are best known for - we appreciate you bringing this to our attention.

We hope that you will allow us the opportunity to accommodate you again for your next visit to Newcastle.

Kindest Regards,

The Quest Newcastle Team.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mumbai, Maharashtra, India
Level Contributor
15 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed January 26, 2014

We stayed at the Quest Newcastle for a couple of nights and found the apartments to be really nice. The reception staff was very friendly and the check in and check out was very quick and prompt. The apartment itself is very well designed. The well appointed kitchen, living rooms and bedrooms were a delight to stay in. Being in the city center it was very conveniently placed as well and you wouldn't need a car to travel within the city. The stay wasn't too expensive and I think it was very decent for the size of accommodation and location of the hotel. The only thing I found on the negative side is that the hotel charges 25$ per day for parking and that was the only put off. Overall it was a pleasurable experience and would love to stay here again or recommend it to others

  • Stayed January 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
1 Thank csansare
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
QuestNewcastle, Kirsty Sabarre, Business Development Executive at Quest Newcastle Apartments, responded to this review, February 2, 2014
Hello csansare,

The team joins me in extending our sincere gratitude and appreciation for taking the time to review Quest Newcastle on Tripadvisor. We strive to deliver a memorable experience for every guest and we are truly delighted that you were impressed with our location, apartment and the team. During your next stay, you may wish to opt for on-street parking; which is complimentary after 5pm daily and after 12pm on the weekends.

We really appreciate your valuable feedback and look forward to welcoming you back again soon.

Kindest Regards,

The Quest Newcastle Team.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Suva, Fiji
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed January 20, 2014

Spent 2 weeks in Newcastle for Business purposes and had the pleasure of staying at Quest Newcastle Serviced Apartments. Centrally located and close to Shopping Centres, Restaurants and other amenities I would highly recommend Quest Newcastle Serviced Apartments for accommodation purposes. Friendly and helpful staff, a mini gym, pool and spa is one of the many advantages including being located so close to the foreshore where you will find world class pubs and restaurant all at walking distance.

Room Tip: Higher Levels are quieter.
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  • Stayed January 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Seru S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
QuestNewcastle, Kirsty Sabarre, Business Development Executive at Quest Newcastle Apartments, responded to this review, January 21, 2014
Thank you so much for taking the time to share your valuable feedback from your recent stay at Quest Newcastle. Serviced Apartments are the perfect alternative to hotel rooms for business travellers who enjoy extra space without compromising budget and we are delighted you enjoyed our facilities, apartment and location. It is great you had the opportunity to take advantage of our central location, right in the heart of Newcastle’s CBD. We really appreciate your fantastic review on Tripadvisor and look forward to welcoming you back again soon.

Kindest Regards,

The Quest Newcastle Team.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney, Australia
Level Contributor
21 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed January 19, 2014

Enjoyed our stay at Quest Serviced Apartments Newcastle. The staff at reception were very friendly and offered information about the location and surrounding area. We stayed in a 3 bedroom apartment which was very comfortable and catered for all our requirements. I also received a call a couple of days before my stay to ensure the bedding was arranged for all the guests staying in the apartment and offering assistance with travel directions. Located in the CBD the apartments provided easy access to shopping and the popular Honeysuggle area around the harbour.

Room Tip: Rooms on the higher floors have less traffic noise when the windows are open.
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  • Stayed January 2014, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
Thank Donna B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
QuestNewcastle, Kirsty Sabarre, Business Development Executive at Quest Newcastle Apartments, responded to this review, January 20, 2014
Thank you so much for taking the time to share your positive experience on Tripadvisor from your recent stay at Quest Newcastle. We always strive to provide every guest the best attention and service, and we are delighted that you found our staff friendly and accommodating. The team joins me in extending our sincere gratitude for your kind words of appreciation, we look forward to welcoming you back again soon.

Kind Regards,

The Quest Newcastle Team.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney, Australia
Level Contributor
29 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed January 18, 2014

Normally stay at Crowne Plaza when in Newcastle but decided to stay at Quest for something different. Well I must say we were pleasantly surprised. Lovely apartment , more than double the internal size of Crowne. Decided to take my 21 and 17 year old and there was plenty of room for all of us in the two bedroom apartment. Was clean and had all the kitchen facilities you need for a good breakfast in the room next morning .
Centrally located with Woolworths only a 3 minute walk away.
Will definitely be back !!

Room Tip: we were on the 6th floor and it was perfect
See more room tips
  • Stayed January 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Phil F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
QuestNewcastle, Kirsty Sabarre, Business Development Executive at Quest Newcastle Apartments, responded to this review, January 20, 2014
Your most generous comments are much appreciated as they are a great source of motivation for our team. We always strive to deliver a memorable experience and home away from home for every guest and are delighted that you were impressed with your apartment and central location. Thank you again for sharing your positive experience on Tripadvisor, we look forward to welcoming you back again soon.

Kindest Regards,

The Quest Newcastle Team.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Katoomba, Australia
Level Contributor
3 reviews
3 hotel reviews
Reviewed January 17, 2014

We stayed here as a family some years ago and enjoyed it so much we returned in January this year for 5 nights. Helpful staff. Spacious two bedroom apartment with everything we needed. Good location with great variety of restaurants and cafes within easy walking distance - Honeysuckle and the riverside as well as Darby Street. 5 minute drive to beach. We'll be back.

  • Stayed January 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
Thank NAM540
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
QuestNewcastle, Kirsty Sabarre, Business Development Executive at Quest Newcastle Apartments, responded to this review, January 20, 2014
Thank you so much for sharing your positive experience from your recent stay at Quest Newcastle. We are delighted to learn that you were pleased with our central location, helpful staff and comfortable apartment. Our Two Bedroom Apartments are just that; spacious, clean and the second bathroom is an added bonus perfect for friends and family sharing. There is nothing that makes us happier than hearing that you will return on your next visit, it will be our pleasure to welcome you back to the property again.

Kindest Regards,

The Quest Newcastle Team.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Quest Newcastle Apartments

Property: Quest Newcastle Apartments
Address: 575 Hunter St, Newcastle, New South Wales 2300, Australia
Location: Australia > New South Wales > Greater Newcastle > Newcastle
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Kitchenette Restaurant Spa Swimming Pool Wheelchair access
Hotel Style:
#2 Business Hotel in Newcastle
#5 Luxury Hotel in Newcastle
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Quest Newcastle Apartments 4.5*
Number of rooms: 61
Official Description (provided by the hotel):
Quest Newcastle is located in the heart of Newcastle's CBD. Within a short-walk to the waterfront boardwalk of Honeysuckle and Marketown Shopping Centre with a 24 Hr Supermarket, everything is at your doorstep at Quest Newcastle.Offering 64 Fully Self-Contained 4.5 Star One, Two and Three Serviced Apartments that include all kitchen and laundry facilities, spacious bedroom and bathroom, separate lounge and dining area, private balcony and work station. ... more   less 
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Also Known As:
Quest Newcastle Hotel Newcastle
Quest Hotel Newcastle

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