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“Not what I have come to expect from Ibis”
Review of Ibis Newcastle

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Ibis Newcastle
Ranked #11 of 22 Hotels in Newcastle
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Not what I have come to expect from Ibis”
Reviewed June 10, 2013

My stay at Ibis Newcastle was disappointing to say the least.
Check in was easy enough, aside from the fact that I had prepaid to secure a post 6pm arrival only to be told I the pre-auth was also charged. This was taken care of, however, it is annoying.
I enquired about room service, only to be told I could order a meal and beverage, but would need to collect any order from reception. At 9pm at night after a long day of travel, this seems a bit rich.
The room on the top level smelt of smoke when I entered the room, but this was slightly masked by the fact the only window in the room did not close properly, hence, the cold air and outside noise was present throughout the night.
In the morning, the buffet for an additional $18 was again disappointing and at 830am when the juice decanters are left almost empty and the bain maries of food are not topped up with fresh items, it is not a good look.
I have stayed at other Ibis properties throughout Australia and overseas and this was disappointing to say the least.
The staff are friendly and helpful enough, but they do not inspire a return anytime soon. I will now be travelling to Newcastle every 4 weeks for 3 nights at a time, this business will not be with Ibis which is a shame.

  • Stayed June 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com

Helpful?
1 Thank Ahmns2012
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IbisNewcastleGM, General Manager at Ibis Newcastle, responded to this review, July 30, 2013
Dear Ahmns2012,

Your comments about your recent stay are welcome and appreciated and I'd like to express my apologies that the service we provided wasn't to your satisfaction.

Together with the team we have worked through the points mentioned and have addressed the shortfalls outlined to continuously improve in our product.

It is my hope that you will try our product again here at the ibis and please feel free to ask personally for me to discuss your previous stay and your concerns.

Kind regards

Thomas Klotz
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
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  • Sleep Quality
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Traveler tips help you choose the right room.   Room tips (81)
Date | Rating
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English first
Coffs Harbour, Australia
Level Contributor
31 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed June 9, 2013

This hotel is an upgraded Fomule 1, so the rooms are similar, bathrooms the same, as are the features. However, the beds are not the bunk style and therefore more comfortable that the usual Formule 1 style. The location is good, about 4km from Hunter Stadium and the helpful staff will call a cab if needed. The hotel has dining facilities and there are several fast food options close by

  • Stayed June 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank bje2000
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sydney, Australia
Level Contributor
51 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
Reviewed June 7, 2013

Great value for the location, parking is an extra cost but ok. Beds were really comfortable, and the hotel is very quiet. We stayed primarily as this was the best price locally but would stay again as there are a few food options close by you can walk to, the room was clean and newly refurbished, super soft pillows, modern bathroom.

  • Stayed May 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank heidimikevietnam
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cincinnati, Ohio
Level Contributor
257 reviews
54 hotel reviews
common_n_hotel_reviews_1bd8 96 helpful votes
Reviewed June 6, 2013 via mobile

We travel abroad and stopped here for one night only on our way to Port Macquarie.

There were black ants in the shower and bathroom floor. The carpet was old, moldy, and had holes in it. We never touched the floor, wear shoes!!!!

A few staff personnel was nice but not everyone!!

Next time we are not stopping here. Just drive straight through and get to beautiful Port Macquarie.

  • Stayed March 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank RebeccaN1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IbisNewcastleGM, General Manager at Ibis Newcastle, responded to this review, July 30, 2013
Hello Rebecca_ Mike,

Thank you for your review of our property and I am sorry to hear that your stay wasn't as pleasant as you would have wished.

We have noted down the comments in regards to the insects and cleanliness of your room and will work together with everyone in the team to rectify the problem.

Your comments about the staff have been displayed for everyone to read and to use as motivation to keep up the service.

Thank you again.

Thomas Klotz
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Travelers are raving about these Newcastle hotels

Sydney, Australia
Level Contributor
10 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed June 5, 2013

The staff at the hotel were very helpful and friendly, the room was clean and the bed was comfortable. The room was smaller than I expected, it was more like an Etap room than an Ibis room. I am celiac unfortunately as I was unable to notifty the hotel ahead of time there were not a lot of options, however the chef and front desk staff were very helpful and attempted to find something for me to eat

  • Stayed June 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com

Helpful?
Thank Zurko
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sydney, Australia
Level Contributor
48 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed May 30, 2013 via mobile

Good location.
Clean rooms with everything you need.
Food is quite good , overall the hotel is quite good value for
Money!! Only things was the shower drain and the air con is kind of noisy- but you get used to it and it works quite well!!

  • Stayed May 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Riss_AUS
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Canberra, Australia
Level Contributor
24 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed May 30, 2013

The accommodation was clean and adequate but the noisy plumbing pipes made for a broken night's sleep. Need to be mindful of the bathroom step. Not the most interesting of locations for a stroll around the neighbourhood and overpriced.

  • Stayed May 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank 1959BC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Ibis Newcastle

Property: Ibis Newcastle
Address: 700 Hunter Street, Newcastle, New South Wales 2300, Australia
Location: Australia > New South Wales > Greater Newcastle > Newcastle
Amenities:
Bar / Lounge Beach Restaurant Room Service Wheelchair access
Hotel Style:
Ranked #11 of 22 Hotels in Newcastle
Price Range (Based on Average Rates): $
Hotel Class:3 star — Ibis Newcastle 3*
Number of rooms: 98
Official Description (provided by the hotel):
Ibis Newcastle is in the heart of the city, within easy walking distance of the Regional Museum, Art Gallery and Civic Theatre. Guests also have easy access to the many boutiques, restaurants and nightclubs in the popular Queens Wharf and Honeysuckle foreshore precinct. The hotel has 98 rooms, a restaurant, bar, Internet access and was winner of a 2005 Tourism NSW award for excellence in accommodation. ... more   less 
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Also Known As:
Ibis Newcastle Hotel Newcastle

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