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Reviewed March 3, 2013

On arrival in the room there were ants through out the bathroom and bedroom, lots of them. The carpet is almost worn all the way through to the floor. Do not stay here it is a dump. If you do don't let them give you room 303.

  • Stayed: February 2013, traveled as a couple
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4  Thank GydayGyday
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IbisNewcastleGM, General Manager at Ibis Newcastle, responded to this reviewResponded March 4, 2013

Dear GydayGyday,

Thank you for taking the time to write your review about the ibis hotel in Newcastle.
I am very sorry to hear that you did not enjoy your stay and would like to express my apologies.

To find insects in the room is not acceptable and as soon as it has been reported we have addressed the issue to avoid any future occurrence. Whilst we do everything to avoid insects coming inside our hotel walls we will not be able to 100% avoid it. Future improvement on the interior of our rooms is planned and will start with the installation of the brand new ibis "My Bed" in March.

Again thank you for this review and giving us the opportunity to improve on our services.

Kind Regards

Thomas Klotz
General Manager

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Reviewed February 26, 2013

  • Stayed: February 2013, traveled as a couple
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This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
IbisNewcastleGM, General Manager at Ibis Newcastle, responded to this reviewResponded March 4, 2013

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed February 16, 2013

  • Stayed: February 2013, traveled as a couple
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    • Location
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    • Cleanliness
    • Service
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
IbisNewcastleGM, General Manager at Ibis Newcastle, responded to this reviewResponded March 4, 2013

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed February 4, 2013

  • Stayed: January 2013, traveled as a couple
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This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
Reviewed February 4, 2013

  • Stayed: February 2013, traveled on business
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This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
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