- Room Service
We needed a place to stay in Newcastle to break up the trip on the way to Coffs Harbour and booked this hotel only hours before arriving. When we arrived we were warmly greeted and had a neat, comfortable room to stay.
We were able to get a drink delivered to our room at 11pm before bed which was a lovely touch.
We ducked out to Darby St for a lovely cafe breakfast however the breakfast options in the restaurant looked great.
We stopped here during a roadtrip and we thought it looked ok from the outside. We were given a disabled access room and then moment we stepped into the room there was an awful smell. When I told reception they moved us to a similar room which was ok but didn't smell. When showering in the disabled access bathroom the water runs onto the carpet in the bedroom so I am guessing this is the cause of the smell in the rooms.The price that we paid was way to much for this hotel.
Thank you for choosing ibis Newcastle for your stopover on your road trip.
I am sorry to hear that you did not enjoy your stay. Please rest assured that we will investigate the issues mentioned and make necessary changes to avoid future occurrence.